Maclin Ford

New Truck Purchase Have purchased 3 vehicles in the past from the dealership, always an easy process and great service. This time was not the case. Brief overview: 1) D Have purchased 3 vehicles in the past from the dealership, always an easy process and great service. This time was not the case. Brief overview: 1) Dealership suggested to swap the box topper which was fine. Salesman advised on the test drive they would put a new one on. Then sales manager advised this is not the case. 2) Requested a spray in box liner for the truck. When the final details were written up no box liner. They did add at no charge. 3) Went through the paperwork, but not provided with anything to give the insurance company. Had to call back and get the details sent. 4) Deal signed on Thursday and advised truck would be ready Tuesday. As I arrive at the parking lot to pick-up the truck received a call advising the truck was not ready for pick-up. Reschedule for Saturday, due to my schedule. 5) Thursday received a phone call from the sales manager advising we needed to get the truck picked up, appearing to insinuate the issue was mine. 6) Arrive Saturday to pick-up the truck and advised they did not have anyone to swap the box topper. They provided a loaner, which was filthy on the interior and exterior. Truck would be ready Monday for pick-up as they had both trucks to now make the swap. Advised the salesman it would have to be done by 1:00 PM, due to commitments. 7) Receive a call at 2:30 on Monday the truck was ready. Arrange a time for Tuesday. 8) Arrive Tuesday at the scheduled time and salesman was not in. Wait 15 minutes for him to arrive. 9) Next day get an email indicating they provided the wrong lessor information and needed to change the information. Have the insurance company change the information and send it to the dealership. Appeared to be a complete disregard for my time and the trips required to pick up a truck which should have been very simple. All involved at the dealership were very nice, but the number of times spent going to the dealership was a complete waste of time. More

Not bad I Noticed that they treat you differently when you are about to purchase the vehicle and when you already have the purchase the vehicle. Mel is always I Noticed that they treat you differently when you are about to purchase the vehicle and when you already have the purchase the vehicle. Mel is always helpful I appreciate his very good service. More

Oil change and minor parts service Prompt courteous service. Shuttle was handy and quick as well. Finished work an hour before I requested it to be complete. Relatively easy service req Prompt courteous service. Shuttle was handy and quick as well. Finished work an hour before I requested it to be complete. Relatively easy service requirement. More

Great experience dealing with Reg, will recommend to all my friends and coworkers, got the price I wanted for the truck I wanted, good job guys! experience dealing with Reg, will recommend to all my friends and coworkers, got the price I wanted for the truck I wanted, good job guys! More

Happy to have another Escape Maclin is very accommodating and the service is great. I wouldn't go to another Ford dealership as I feel very welcome. The only thing Ford Canada n Maclin is very accommodating and the service is great. I wouldn't go to another Ford dealership as I feel very welcome. The only thing Ford Canada needs to work on is to offer the 60 month lease for business owners. More

Friendly, helpful and great service I dont have enough good things to say about maclin ford all around 100% from the salesmen to the finance department I would suggest maclin to anyone a I dont have enough good things to say about maclin ford all around 100% from the salesmen to the finance department I would suggest maclin to anyone and everyone. More

Great Sales Experience!!! It was a great experience dealing with Reg!!! He is enthusiastic, passionate, helpful and very knowledgeable in regards with cars' technicalities. In It was a great experience dealing with Reg!!! He is enthusiastic, passionate, helpful and very knowledgeable in regards with cars' technicalities. In other words, Great Sales Agent!! More

**AWESOME TEAM ** I came in and browsed a few vehicles and had the honor of meeting Melford, he is very honest and does not waste any time and is always looking for you I came in and browsed a few vehicles and had the honor of meeting Melford, he is very honest and does not waste any time and is always looking for your best interest. I highly recommend to ask for him if you come in for a visit !! I would definitely recommend Maclin as the #1 Ford Dealer So if you are looking for a Ford please do not hesitate to go visit !! I give this dealer ***** ( 5-stars ) ........Melissa C. More

Gas Tank Replace Great follow up on a concern of mine with quick response to warranty work. Always have a good chat with the shuttle drivers. Thanks folks! Great follow up on a concern of mine with quick response to warranty work. Always have a good chat with the shuttle drivers. Thanks folks! More