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MacDonald Buick GMC Cadillac Ltd

Moncton, NB

4.4
186 Reviews

111 Baig Blvd

Moncton, NB

E1E 1C9

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Showing 186 reviews

January 05, 2022

Quick and courteous, very happy with my salesman Brian Mallory was a pleasure to deal with More

by kevin_tingley55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mallory Craig Killen
Jan 07, 2022 -

MacDonald Buick GMC Cadillac Ltd responded

Thank Kevin! Brian was very happy to see this.

December 29, 2021

This in my experience is very disappointing. very disorganized dealership, while I waited for a month for my new truck which was expected. the accessories I requested were not all there on the day of More

by melhowe
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wyatt, sales manager
Dec 29, 2021 -

melhowe responded

This in my experience is very disappointing. very disorganized dealership, while I waited for a month for my new truck which was expected. the accessories I requested were not all there on the day of purchase the side steps would not have been installed or available if I hadn’t taken the time to track them down at action truck parts. and the cost of install is ridiculous. the tires I requested were not ordered in time so therefore I now have to purchase on my own and have them installed. I drove 2 hours to buy this truck and they couldn’t get it right even knowing a month ahead of time. Very disappointed. Even the sales manager had no solution to the disappointment and had the nerve to ask me for a solution. in my opinion and experience it’s his job to come up with solutions not just sit there with a dumbfounded look on his face admitting that they dropped the ball on this one. Maybe they should focus a bit more on what the customer is asking for instead of just worrying about shoving people out the door. If I treated customers like this in my profession I would be unemployed. I have been working in management for many years and this is a poor excuse for a company that says they take customer satisfaction seriously.

Jan 07, 2022 -

MacDonald Buick GMC Cadillac Ltd responded

Hi Mel, Thank you for sharing your feedback with us. We are sorry to hear we did not meet your expectations. Dan Dormer, our general manager will be contacting you shortly on this.

December 18, 2021

Excellent client service always there to provide the support when purchasing a new vehicle and ongoing relationships More

by John.miller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wyatt,Laking
Dec 20, 2021 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you very much John. We appreciate your feedback!

December 16, 2021

Great service. Made everything go easy and smooth. Second vehicle bought from them and wont be the last More

by vtech
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wyatt Laking, Craig Killam
Dec 20, 2021 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you very much! We appreciate your feedback.

December 14, 2021

Been working with Craig killen and Josh MacPhee for 9 months now. Great people full of energy for sure, they got me into the car I wanted from the beginning. Thanks so much. More

by John Glen D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig killen and Josh MacPhee
Dec 14, 2021 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you very much John! We appreciate your feedback.

December 14, 2021

Friendly, good service, service completed in acceptable time frame, switched recalled product at same time which was convenient. More

by Phoar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dunfield
Dec 20, 2021 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you! We appreciate you sharing your experience with us. We will do our best to complete your service in a better time frame next time. :)

November 30, 2021

Very pleased with our new Envision. Had cars winter tires put on and the service was timely and Mike made us feel welcome. More

by ERIC FULLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Angle, Mike service person
Dec 06, 2021 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you very much Eric! We appreciate the feedback.

November 25, 2021

Good service. Flexible hours. Transparent service process and very helpful. Easy to do business here More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer, John
Nov 29, 2021 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you very much Scott. We appreciate your feedback!

November 24, 2021

The dealership was great to deal with. Peter my salesman was a straight shooter and very honest . I would recommend this dealership for your next vehicle . More

by Jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Davis
Nov 25, 2021 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you very much Jay. We appreciate your feedback!

November 23, 2021

Great service department. However, my new tires were manufactured nearly a year ago in December 2020. Three were manufactured the second week of Dec 2020 and one the third week of Dec 2020. When you k More

by Nancy Drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Nov 29, 2021 -

MacDonald Buick GMC Cadillac Ltd responded

Hi Nancy, thank you for sharing your experience with us. We appreciate the feedback. We are happy to hear you had a great service experience. Please note that it typically takes between 7 and 10 months after manufacturing for tires to arrive at retail stores. We apologize for the inconvenience this may cause.

Nov 29, 2021 -

Nancy Drew responded

Thanks for the advice. I had no idea.

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