MINI Vaughan West

When my 2007 mini broke down on Dec 24th, I had it towed to the dealership. When they reopened, I was already back in Rochester NY. Andre called me with the results, and I decided to proceed with the repair to the dealership. When they reopened, I was already back in Rochester NY. Andre called me with the results, and I decided to proceed with the repairs (Clutch). Amanda kept me in the loop during the repairs. Excellent team and customer service! More

very helpful response and excellent service.every staff very helpful response and excellent service. every staff at mini Vaughan west were friendly. I recommend this place very helpful response and excellent service. every staff at mini Vaughan west were friendly. I recommend this place More

Prompt, transparent and professional interaction during test drive, purchase and vehicle delivery! And even for post purchase queries. test drive, purchase and vehicle delivery! And even for post purchase queries. More

Dealt with Andre Biiafore in the service area and he made the service experience smooth and professional! made the service experience smooth and professional! More

I sent my 2020 Mini in for discharhed battery problem and end of purchased new battery. Andre provided an excellent customer service. He took care of all my concerns. Highly recommended. LESS end of purchased new battery. Andre provided an excellent customer service. He took care of all my concerns. Highly recommended. LESS More

Quick, helpful responsive service and kept me informed of the work being performed on my vehicle. the work being performed on my vehicle. More

I came in for repeat service of the thermostat on my 2011 Mini. I was quite upset that this service was required again only after 3 yrs, however after speaking with Amanda and Andre we were able to settle a Mini. I was quite upset that this service was required again only after 3 yrs, however after speaking with Amanda and Andre we were able to settle a deal that was satisfying and fair. Definitely this dealership has excellent customer service and are concerned for the well being of the vehicles and their owners. Both Amanda and Andre expressed empathy for my situation and showed urgency to make things right. Definitely recommend and will come back to this dealership. More

Excellent customer service and friendly staff. They took care of all my concerns. Highly recommended. care of all my concerns. Highly recommended. More

Just wanted to say that , just when you think it’s all about the money, some good people show you it’s not and that the customer does matter! Thank you Amanda for making me believe again that you do care, about the money, some good people show you it’s not and that the customer does matter! Thank you Amanda for making me believe again that you do care, I take back what I said about the service department, Thanks again Amanda! More

It was a great experience. Very Knowledgeable staff answered all of my questions. Love my new ride. answered all of my questions. Love my new ride. More