London Kia

On this trip they were great! On all previous trips much too focused on upselling parts and labour when upon checking their competitiveness they were outrageously overpriced to t On all previous trips much too focused on upselling parts and labour when upon checking their competitiveness they were outrageously overpriced to the point where we mistrusted them.. we’ll see how they do in future before trust can be restored. More

The staff here are all very friendly and helpful. Whenever I have to wait during service, the waiting space and spacious, calm and well-stocked. Whenever I have to wait during service, the waiting space and spacious, calm and well-stocked. More

The wait time was ok dealership friendly and waiting area clean. There was lots of areas to sit and there was drinks and snacks if desired clean. There was lots of areas to sit and there was drinks and snacks if desired More

Great service every time at London Kia. They are honest, friendly, and professional. We have been customers here for nearly 14 years, and we wouldn’t go anywhere else for maintenance or rep They are honest, friendly, and professional. We have been customers here for nearly 14 years, and we wouldn’t go anywhere else for maintenance or repairs on our Kia vehicles. More

Good job. Prices are going up and getting hard to have full maintenance at the same time for seniors Prices are going up and getting hard to have full maintenance at the same time for seniors More

Come to this dealership if you want to wait over 2. 5 hours for a simple tire swap! Arrived at 12:50, they didn’t ask for my wheel lock until about 2:05pm, meaning I had just been sitting there for ov 5 hours for a simple tire swap! Arrived at 12:50, they didn’t ask for my wheel lock until about 2:05pm, meaning I had just been sitting there for over an hour while no work was being done on my vehicle. Instead of just approaching me in the lobby while I was waiting, they sent me a text message to ask about additional services that needed to be performed on my vehicle costing $1,300+. I also had to find someone to ask how much longer as I had already been there for 2+ hours. When the car was returned to me my seat wasn’t returned to its usual spot, which they used to do. The service has really decreased here over the years, and I’ve been a client at this specific dealership since November 2019. Disappointing! More

Service lacking! Warranty/recall work done - not working. Called at 11 am on Thursday to advise that heated seat was not working. Customer was told I would be call Warranty/recall work done - not working. Called at 11 am on Thursday to advise that heated seat was not working. Customer was told I would be called back to arrange for next steps to fix the problem. At 3pm Thursday I received this survey text. It is now end of business day Saturday and I still have not heard back from anyone to let me know what will be done about the recall/warranty work. More

Good job catching my break issue. Thanks for doing the repair so quickly. I'll be back. Thanks for doing the repair so quickly. I'll be back. More

Great people and great service. Haven’t led me wrong yet. Would recommend to friends and family Haven’t led me wrong yet. Would recommend to friends and family More

Parth, along with the other people we dealt with at the dealership, was very personable and professional. Communication was efficient and effective. I appreciated my Kia experience! dealership, was very personable and professional. Communication was efficient and effective. I appreciated my Kia experience! More