London Honda

London Honda responded

Thank you so much for your kind words! We are delighted to hear that Rob and our team provided you with exceptional service and made your car-buying experience enjoyable. We strive to have a motivated, friendly, and helpful staff in all departments, and we are thrilled that we exceeded your expectations. Here's to many happy miles in your new Honda CR-V!

London Honda responded

Thank you so much for your glowing review! We're thrilled to hear that Jackson provided helpful service and that you were satisfied with the condition of your used vehicle. At London Honda, we are committed to providing exceptional customer service and ensuring the highest quality of our vehicles. Thank you for choosing us and for recommending our dealership for our integrity. We appreciate your business and hope to see you again in the future!

London Honda responded

We apologize for any frustration or confusion you may have experienced. We are committed to transparency and clear communication with our customers. Thank you for bringing this to our attention.

Mansour Haeryfar responded

In addition to poor customer service, new issues have surfaced with the care they sold me. To summarize: I purchased a pre-owned 2020 Honda Civic from London Honda on March 12, 2026. While they assured me the vehicle had undergone rigorous safety inspection by a certified Honda technician, our post-purchase experience revealed a shocking lack of safety standards. Shortly after delivery, a loud rattling sound forced me to take the vehicle to an independent mechanic. They discovered the front wheel lug nuts on the driver's side were dangerously loose and the engine oil level was severely low. This gross negligence would have jeopardized my wife’s and kid’s safety if the rattling sound had not been noticed early enough. Furthermore, when summer temperatures finally arrived, we discovered that the vehicle’s A/C was blowing warm air. I brought the car back to London Honda on July 3rd, and was given the following diagnostic report: "Inspected A/C system and found A/C compressor shaft seal has seepage from seal -warranty extension available for shaft seal. Further inspection found evaporator and expansion valve are stained with refrigerant...". Accordingly, they have given me a repair cost estimate of over $2K. My understanding is extensive refrigerant and UV dye staining takes a prolonged period of operational pressure to manifest. Because the car was purchased only in mid-March and because its A/C was never used or tested during the sub-zero spring months, the system was failing before they handed me the keys. The leaking compressor shaft seal is a known factory defect covered under an active, 10-year Honda Canada Corporate Warranty Extension (Campaign 23-039, to my knowledge), which was present and never disclosed either verbally or in writing, thus violating Ontario’s mandatory dealer disclosure laws. I spoke to their General Sales Manager who was dismissive, arguing that I had declined to purchase extended warranty on a defect they were legally required to disclose. When I escalated the problem to their General Manager (Mr. Peter Park), he inaccurately claimed that the dealership had offered me "reasonable options" that I had declined!!! When I emailed him back asking for his clarification regarding those mythical offers, he did not respond and ignored my request. I have formally logged a consumer complaint through the Ontario Motor Vehicle Industry Council (OMVIC), and might pursue legal options as this is a matter of principle. If you value safety and customer care, think twice before dealing with London Honda. Dr. Mansour Haeryfar

London Honda responded

Thank you so much for your kind words! We take pride in providing excellent customer service and offering a wide selection of quality vehicles. It was our pleasure to help you find the perfect car and make the buying process smooth and stress-free. Thank you for choosing our dealership and recommending us to others. We truly appreciate your business. Happy driving! 🚗

London Honda responded

Thank you so much for choosing to lease with us, Ellis! We are thrilled to have you as a loyal customer and we're glad Peter Park has provided you with excellent service. We look forward to serving you for many more vehicle leases in the future! #HappyCustomer #GreatSalesPerson

London Honda responded

Thank you so much for choosing to buy a second hand car from us! We're thrilled to hear you had a great experience with Rob and Chris. We strive to provide the best service to our customers. Enjoy your new car and we hope to see you again in the future!

London Honda responded

Thank you for your positive feedback! Nothing makes us happier than knowing we've exceeded your expectations. We're thrilled to have you as a customer and can't wait to continue providing exceptional service for all your automotive needs. #customersatisfaction #happycustomers

London Honda responded

"Thank you for your kind words! It was a pleasure serving you and we're glad that Kyle and Bryan made your experience amazing. We hope to see you again soon!" #customerappreciation #topnotchservice

London Honda responded

Thank you so much for your glowing review! We strive to provide top-notch service, and we're thrilled that Jackson was able to make your experience awesome and efficient. We appreciate your business and look forward to serving you in the future! 😊

London Honda responded

Thank you for your glowing review! We are thrilled that you had a fantastic experience with Kyle and Bryan. Our team works hard to make car buying a fun and stress-free experience. We appreciate your support and hope you enjoy your new car! #customerexperience #grateful