London Honda

Terrible Customer Service and Price Went into London Honda to purchase a 2017 Civic and everything went down hill from there. Even after 3 trips to the dealer speaking with a salesman th Went into London Honda to purchase a 2017 Civic and everything went down hill from there. Even after 3 trips to the dealer speaking with a salesman they quoted me a higher price than I could price out on Honda Canada's website. I decided to go elsewhere and price. I sent the salesman that I was dealing with another email after pricing elsewhere and asked for a competitive quote or I was going to buy elsewhere, never got a response. Purchased the car from another dealer for $1850 less than London Honda quoted me. More

Aggressive Dealership I will start by saying that the sales woman I was working with was very attentive and seemingly sincere. She lacked some knowledge of the product and I will start by saying that the sales woman I was working with was very attentive and seemingly sincere. She lacked some knowledge of the product and came on a bit strong with her religious views, but I would've looked past this given how much effort she was willing to put out there for us. She even offered to come in on her off day. The reason I made my purchase at the other Honda dealership in town was the sheer amount of calls I received between visits, some that were weirdly aggressive (ie. will you be ready to make your purchase at your next visit)... and others that just demonstrated some poor communication in the dealership (ie. can you tell us what time you will be in - after I made an appointment with the saleswoman). The saleswoman even said "there are so many of us they have a hard time keeping customers straight. I was getting a call almost every day in the week between my visits. Its just way too much. I regret giving them my cell phone number as it would occasionally have me checking my phone at inappropriate times. The final straw was when I specifically asked the salesperson to have them stop calling me, she added "prefers email" to my profile at the dealership and for the following few days I received both emails and calls. Listen to your customers. More

What a joke of a dealership Worst service department. Some of the service writers dont know anything at all about vehicles. I have been upsold services that didnt even exist on m Worst service department. Some of the service writers dont know anything at all about vehicles. I have been upsold services that didnt even exist on my vehicle. How that even happens I have no idea. I can go on and on. I have given the dealer a year and a half to improve things as they had changed management to repair theri bad name and resolve some of the issues that came up over the years. Nothing has changed though. Do yourself a favour and travek to woodstock. Woodstock Honda seems to be a honest no b.s. and quality dealer. I was also sold a transmission service during a visit which i agreed to do on my next visit. I show up for the job/work and the advisor (who was different than the person who sold the work) sais you dont need to do that till you hit 150000km or aboug 3 years. Mu car was 10months old and had 50000km More

Excellent used car buying experience! I was very pleased with the service I received at London Honda while purchasing a 2013 Civic. My salesman Murat was quite helpful, professional, and I was very pleased with the service I received at London Honda while purchasing a 2013 Civic. My salesman Murat was quite helpful, professional, and knowledgeable. He took time to demonstrate all aspects of the vehicle's functions on pick up day and answered all my questions patiently and thoroughly. The business manager Peter K who did the finances was also friendly, helpful, and didn't pressure any add ons, just reviewed the options to consider. The purchase price was good value and they have good warranty for the car as well. I would purchase here again and recommend it to others. More

Great,attentive service Jeff was patient and solid. He took the time to explain and negotiate a fair price for me. Unfortunately the other guy beat it and I went with them bu Jeff was patient and solid. He took the time to explain and negotiate a fair price for me. Unfortunately the other guy beat it and I went with them but I will go to Jeff first next time and stop in from time to time to seek his advice. If it didn't come down to money I would have gone with him. London Honda is superior in many ways. Car wash with service, better waiting room, hipper staff. He knows his stuff. More

Awful purchase + after purchase customer service Dishonest about the delivery date of the new vehicle from the get go, and awful follow-up. The service manager needed 24 hours to "check my story" bef Dishonest about the delivery date of the new vehicle from the get go, and awful follow-up. The service manager needed 24 hours to "check my story" before being willing to try and make things right. He got back to me 2 days later and offered some service credits for my inconvenience. The kicker was when I went to go buy my winter tires at the service department- they originally promised to price match my tires and 2 weeks later refused as they were not making any money on the sale and told me I should go elsewhere! He was very rude and short with me over the phone. After much complaining Brian the sales rep agreed to match the price. Once I cash out my honda service credits I am never returning to this dealership! More

Great service & parts counter Brought my car in for service, the car was very well taken care of. I spent some time at the parts counter with a younger gentleman. I think his name Brought my car in for service, the car was very well taken care of. I spent some time at the parts counter with a younger gentleman. I think his name was chase. He was very patient and knowledgeable with me. The service was completed quickly and the work was well done. Would highly recommend More

A+ experience I needed a few parts and I dealt with Chase who was extremely knowledgable and spent a good amount of time going through diagrams to ensure I was orde I needed a few parts and I dealt with Chase who was extremely knowledgable and spent a good amount of time going through diagrams to ensure I was ordering the right parts. I'd definitely recommend this dealer to all my friends. More

First Honda in 24 years Thanks To Chris Rahim And Phil Hodgert for all you assistance in putting me back into the best vehicle since my 1989 Accord. My new CRV will serve me Thanks To Chris Rahim And Phil Hodgert for all you assistance in putting me back into the best vehicle since my 1989 Accord. My new CRV will serve me well for years to come. Their excellent service and exstensive knowledge of all Honda products helped me make the right decision for my busy life. You feel like your around family the minute you are first greeted. I look forward to many years of safe reliable driving with my new CRV. Thanks again London Honda. More

Very slow and uninteresting The rep I talked to about a new car was very slow! Sounded like he didn't know anything about cars and was just following a list when showing the car. The rep I talked to about a new car was very slow! Sounded like he didn't know anything about cars and was just following a list when showing the car. And what's with the need for knowing where I live and what car I have before even showing me the car I want to buy! More