London Honda

I had a great experience at London Honda, my second time dealing with them, last year and beginning of May2022, I had a great sales person Bailey P. both times he was a god's sent as I had no idea, I was ge dealing with them, last year and beginning of May2022, I had a great sales person Bailey P. both times he was a god's sent as I had no idea, I was getting him beginning of May ... More

Absolutely disgusted by the service at the Parts counter on may 9th with Brian Farmer. Not even worth a one star. Brian lacked professionalism and had extremely poor communication and customer service skill on may 9th with Brian Farmer. Not even worth a one star. Brian lacked professionalism and had extremely poor communication and customer service skills. I simply asked for quotes and when/how I would be notified when my parts arrived at the store. He was rude and blunt throughout the entire interaction and provided little to no information. He kept deferring that a family member was in the other day so that was an excuse to not answer any of my questions. I was taken aback with how annoyed his tone sound and inability to answer my questions in a professional and respectful way that all customers deserved. When asked about the specific part I required he acted like this conversation took place already despite my first time at this location and genuine lack of knowing. He told me they charged for everything an acted like I was dumb when I asked for quotes. I honestly think people who are inept to answer customers questions in a professional and respectful way should not be working for Honda, let alone be a Parts Manager at Honda. I expect quality and respect when dealing with customer service, not rudeness, lack of information, or disrespect by any means. The day after I called Honda to request a cancellation to my order as I simply do not want to interact with someone like Brian at the counter again. The salesperson I spoke with - Taylor was confused why I was even charged initially and that prepaid sales aren’t the process. He then transferred be to Brian Farmer again, which to no surprise was extremely rude again and told me it was final sale and that I was aware despite him never saying that throughout the entire interaction. Being an uninformed consumer, I obliged to pay for the part and was refused the refund. Not only did I have to deal with the crotchety attitude and implicit racial bias of Brian twice now. I am absolutely dismayed and surprised Honda would employ someone with such unprofessional manners and incompetence as a Manager. I sincerely hope customers who have to go through Parts at Honda will be sparred the rudeness and poor customer service of Brian going forward. More

We leased a CRV and a Civic with London Honda April 9 2022. The process could not have been any better. Very friendly and supportive. They offered me an amazing price for my returning leases and took 2022. The process could not have been any better. Very friendly and supportive. They offered me an amazing price for my returning leases and took great care to ensure that our needs were met. No pressure, just help to make sure we got the deal and options that worked for us. More

What an excellent experience! I've bought cars from many other dealerships and this was on a whole other level. Bryan was easy to talk with and gave me clear information every sin I've bought cars from many other dealerships and this was on a whole other level. Bryan was easy to talk with and gave me clear information every single step of the process. My interactions with others (Avery in accessories and Gianni in finance) were friendly and helpful too. More

It was everything fantastic to me.Brian was very kind It was everything fantastic to me. Brian was very kind and generous to my family. It was everything fantastic to me. Brian was very kind and generous to my family. More

Worked with Bryan Park on the purchase of my vehicle. It was a real pleasure for sure. Probably one of the reasons I purchased the vehicle at this dealership. was a real pleasure for sure. Probably one of the reasons I purchased the vehicle at this dealership. More

Exellent service and Brad my service advisor was very helpful. Issue was solved in a timely manner. helpful. Issue was solved in a timely manner. More

Called and used their website to try to get a simple question answered. I merely wanted to confirm the freight/PDI charges for a Honda Civic Sedan or Hatchback. Was hung up on once, then they refused question answered. I merely wanted to confirm the freight/PDI charges for a Honda Civic Sedan or Hatchback. Was hung up on once, then they refused to answer the simple question. I get that selling cars is easy right now due to demand, but this is pathetic. Show some pride More

Today, I visited London Honda to put winter tires on. I felt their services were greatly improved. I don't know what brought the change, but it is quite positive. I hope they keep working with that mind an felt their services were greatly improved. I don't know what brought the change, but it is quite positive. I hope they keep working with that mind and services. Andrew, thank you so much for your support. I am looking forward to the next service appointment in the London Honda. More

Excellent place to get your car. Bryan, is a really nice person, very patient and easy to talk to, he knows exactly how to tend to customers. person, very patient and easy to talk to, he knows exactly how to tend to customers. More