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London Honda

London, ON

4.8
757 Reviews

560 Wharncliffe Rd S

London, ON

N6J 2N4

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Showing 757 reviews

September 26, 2025

Well very positive response from Jackson, the way he explained and well coordinating to make the deal better at what I needs. More

by sajjadalbajjari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson , Peter Park
Oct 01, 2025 -

London Honda responded

We're so glad to hear you had such a great experience with Jackson. It's fantastic that his clear explanations and his work to coordinate a deal based on your specific needs really stood out. Listening to our customers and finding the perfect fit is what our team is all about! We will be sure to pass your kind words on to Jackson. We appreciate your business and are here for you whenever you need us down the road.

September 25, 2025

Salesman Nate was excellent, knew his product ,friendly, accommodating. Second Ridgeline I have bought from London Honda . Got a fair deal on my trade and price . Very happy to do business there. More

by c.ball2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate , The salesperson i was dealing with , Peter Park, LH Marketing, Ashley-Rose Brown
Oct 01, 2025 -

London Honda responded

Welcome back to the family, and thank you so much for choosing us for your second Ridgeline! It truly means the world to us when our customers return. We're thrilled to hear you had another excellent experience and that Nate's friendly and knowledgeable service stood out. Providing a fair, straightforward deal is always our goal, and we're so glad you're happy with your purchase. We will be sure to share your kind words with Nate! We hope you love the new truck and we look forward to continuing to serve you for many years to come.

September 23, 2025

Chris was fantastic to work with when purchasing my car! He was professional, approachable, and very transparent throughout the process. He even went the extra mile and let me test drive his own Civic befor More

by Chloe
Recommend Dealer
Yes
Employees Worked With
Chris Boyd
Oct 01, 2025 -

London Honda responded

Wow, thank you for sharing this incredible feedback about your experience with Chris! We are absolutely blown away to hear how Chris went above and beyond for you. Letting you test drive his own car is a true testament to his passion for helping our customers find their perfect vehicle! It's fantastic to know you found him professional, approachable, and transparent every step of the way. Our main goal is for you to leave feeling happy and confident in the value you received, and we're so glad we could help you get into your dream car with a smooth and pleasant experience. We will be sure to share your amazing review with Chris. We hope you love every moment on the road and look forward to being here for you for years to come!

September 18, 2025

“It was a very positive experience to be there and receive professional service. They also have staff who speak several languages, such as English, Spanish, and others, which makes communication much More

by Nelson Perez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch , Peter Park, LH Marketing
Sep 18, 2025 -

London Honda responded

Thank you for your wonderful feedback! We're thrilled to hear you had a positive and professional experience with us. Making communication easy and pleasant for everyone in our diverse community is a top priority, and we're proud that our multilingual team could help. We appreciate you choosing us and look forward to seeing you again!

September 16, 2025

Very helpful and kept informed of progress of vehicle during visit. Made the lease buyout seamless More

by Jebryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Park
Sep 18, 2025 -

London Honda responded

Thank you so much for the 5-star review! We're thrilled to hear that our team kept you well-informed and made your lease buyout a seamless experience. That's exactly what we mean when we say "Ditch The Drama - Drive Home Happy!" We appreciate your business and look forward to seeing you again.

Nov 12, 2025 -

London Honda responded

Thank you for your feedback! We are thrilled to hear that our team was able to provide you with a seamless lease buyout experience and kept you informed throughout the process. We always strive to provide exceptional service to our customers. Thank you for choosing us!

September 15, 2025

Great service , amazing people ready to help you find the best car for your needs More

by cris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Edds, LH Marketing
Sep 18, 2025 -

London Honda responded

Thank you for the amazing 5-star review! We believe finding the best car for your needs should be an easy and enjoyable experience, and it all starts with having a great team ready to help. We're so happy that's exactly what you found with us! We appreciate your business and wish you all the best on the road!

Nov 12, 2025 -

London Honda responded

Thank you for your positive review! We're thrilled to hear that you had a great experience with our team and that we helped you find the perfect car for your needs. We appreciate your business and look forward to serving you in the future.

September 12, 2025

Great Experience. I HIGHLY recommend going directly to Roy Ellis at this dealership. Extremely friendly, polite, professional and knowledgable with a witty humor. Than More

by Erik
Recommend Dealer
Yes
Employees Worked With
Roy Ellis
Sep 18, 2025 -

London Honda responded

Thank you for the glowing review! We couldn't agree with you more about Roy Ellis. His blend of professional knowledge and witty humor is exactly the kind of positive, stress-free experience we want for all our guests. We're so proud to have him on our team and will be sure to share your high praise with him. Thanks again for choosing us!

Nov 12, 2025 -

London Honda responded

Thank you for your kind words and recommendation! We are so glad to hear that Roy provided such a great experience for you. Our team strives to be friendly, professional, and knowledgeable, and it's always a bonus when we can add a little humor into the mix. Thank you for choosing our dealership!

September 10, 2025

I don't like to leave bad reviews but I feel I need others to know about my experience with this Honda dealership. I went in for my appointment to have my car appraised for trade in. I wanted to know w More

by CarrieL
Recommend Dealer
No
Employees Worked With
LH Marketing
Feb 06, 2026 -

London Honda responded

We are truly sorry to hear that you left our dealership feeling upset and disrespected. Being a "community-focused" team means treating every neighbour who walks through our doors with honesty and respect, and it sounds like we missed the mark during your visit. We aim to be your "car-savvy friend," and that starts with total transparency. We apologize if our communication regarding your vehicle’s appraisal felt dismissive or unfair. Our goal is to provide a clear and professional evaluation for every trade-in, regardless of the vehicle's age. We use industry-standard tools to determine value, but that should always be paired with a thorough look at the car and a respectful conversation with you. Hearing that you felt targeted or taken advantage of is very disappointing to us. We value all our guests and want everyone to feel empowered and informed, not pressured.

September 09, 2025

I had a wonderful experience working with Jackson Edds when purchasing my new Honda CR-V from London Honda. He was professional, kind, friendly, and made the entire process smooth and stress-free. He was More

by Soudi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Edds
Sep 18, 2025 -

London Honda responded

Thank you for taking the time to share your experience, we are delighted to hear that Jackson provided you with exceptional service during your vehicle purchase. Our team is dedicated to making the car buying process stress-free and enjoyable, and we are thrilled that Jackson was able to make that happen for you. We appreciate your recommendation and look forward to serving you again in the future.

September 05, 2025

I had a very disappointing experience at this dealership during my lease buyout process. Instead of following Ontario law, which allows me to obtain a Safety Standards Certificate (SSC) from any licensed Dr More

by Andresfbenitezc91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Peter Park, LH Marketing, Ashley-Rose Brown
Sep 18, 2025 -

London Honda responded

Thank you for taking the time to share your feedback online about your recent lease buyout experience. We’re truly sorry to hear that the process was frustrating and that you left our dealership feeling disrespected. That is never the experience we want for our customers. We understand your perspective on the Safety Standards Certificate, and we want to be transparent about our process. While customers can indeed obtain a safety certificate from any licensed station for a private sale, a lease buyout is a little different. As the legal owner of the vehicle until the transaction is complete, we are responsible for the sale. To ensure a smooth and seamless process, and to make certain every standard is met, our policy is to manage the entire buyout in-house, including the safety inspection. It's clear we didn't do a good enough job explaining the "why" behind our policy, and we sincerely apologize that our communication led to you feeling pressured. Our goal is to make things straightforward and easy, and we regret that we fell short. We appreciate you bringing this to our attention, as it helps us improve. We would like the opportunity to discuss this with you further. Please feel free to contact us directly at welisten@londonhonda.com.

Nov 12, 2025 -

London Honda responded

Hi there, Thank you for taking the time to share your feedback online about your recent lease buyout experience. We're truly sorry to hear that the process was frustrating and that you left our dealership feeling disrespected. That is never the experience we want for our customers. We understand your perspective on the Safety Standards Certificate, and we want to be transparent about our process. While customers can indeed obtain a safety certificate from any licensed station for a private sale, a lease buyout is a little different. As the legal owner of the vehicle until the transaction is complete, we are responsible for the sale. To ensure a smooth and seamless process, and to make certain every standard is met, our policy is to manage the entire buyout in-house, including the safety inspection. It's clear we didn't do a good enough job explaining the "why" behind our policy, and we sincerely apologize that our communication led to you feeling pressured. Our goal is to make things straightforward and easy, and we regret that we fell short. We appreciate you bringing this to our attention, as it helps us improve. We would like the opportunity to discuss this with you further. Please feel free to contact us directly at welisten@londonhonda.com.

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