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Lexus of Royal Oak

Calgary, AB

5.0
407 Reviews
Call Dealership (403) 296-9600
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7677 - 112 Avenue NW

Calgary, AB

T3R 1R8

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407 Reviews of Lexus of Royal Oak

October 19, 2024

Service Advisor Cassandra customer service was absolutely outstanding and friendly Also dealership was very clean. Highly recommended overall 5 star 🌟 🌟🌟🌟🌟 rating More

by sfislam0609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager Koh & sales Alvin & Finance Steve & Service Advisor Cassandra
Report | Print
Dec 03, 2024 -

Lexus of Royal Oak responded

Hi there, Thank you so much for taking the time to leave us a review on DealerRater! We're thrilled to hear you received excellent customer service from Kassandra and that you found our dealership to be clean and well-kept. We truly appreciate you trusting us with your experience and for taking the time to share it. We're grateful to have you as part of our Lexus of Royal Oak family. Kindly, Julia Marketing Manager

October 11, 2024

I got my pedi service by nozomi while waiting for my car to get serviced. It was a very pleasant experience. She really lives upto lexus’s quality and customer service. I would highly recommend her! More

by Jenny
Recommend Dealer
Yes
Employees Worked With
Nozomi takahashi
Report | Print
October 05, 2024

Just purchased our third Lexus from Lexus of Royal Oak. We continue to return to them due to their outstanding customer service. No pressure sales and friendly atmosphere will definitely have us return a More

by Jen Fedderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas, Kevin, Steve, Brice
Report | Print
Oct 07, 2024 -

Lexus of Royal Oak responded

Hi Jen! We sincerely appreciate your continued loyalty and for choosing Lexus of Royal Oak again for your third Lexus. It means the world to us that you continuously place your trust in our team and are a Lexus of Royal Oak ambassador- thank you so very much. We're absolutely elated to hear that you received outstanding service, enjoyed our friendly atmosphere, and had a wonderful experience. We're grateful to have you as part of our Lexus of Royal Oak family. Thank you so much again. Kindly, Julia Richardson Marketing Manager

September 25, 2024

Excellent and highly professional dealership with high degree of customer relationship.and new technological advancement More

by Sesan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Oct 07, 2024 -

Lexus of Royal Oak responded

Hi Sesan, We're so glad to hear that you found our team at Lexus of Royal Oak professional, service oriented, and technologically innovative. Thank you so much for placing your trust in our Lexus of Royal Oak team and for leaving us a review on DealerRater. Welcome to our Lexus of Royal Oak family. Kindly, Julia Richardson Marketing Manager

September 24, 2024

Logan was exceptional, we did everything over the phone and he helped me find the exact vehicle I was looking for. More

by Mer
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Oct 07, 2024 -

Lexus of Royal Oak responded

Hi Mer, Thank you so very much for taking the time to leave us a review on Dealer Rater of your experience with Logan and our Lexus of Royal Oak team. We're thrilled to hear Logan was exceptional and was able to be helpful and knowledgeable, finding you the vehicle that suits your needs. Thank you for placing your trust in our Lexus of Royal Oak team and for choosing us for your automotive purchasing experience. Kindly, Julia Richardson Marketing Manager

September 21, 2024

I had an appointment at the spa today. While waiting for my car to get serviced, with Nozomi. It was an amazing experience. She is kind and excellent at her job and very accomadating. O More

by antin.kiran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nozimi Takahashi
Report | Print
Sep 23, 2024 -

Lexus of Royal Oak responded

Hi Antin, Thank you for taking the time to share your wonderful experience with us! We’re thrilled to hear that Nozomi provided you with such excellent service during your spa appointment. We're lucky to have her on our team. We’re glad your first experience with Lexus of Royal Oak was amazing! Our team is dedicated to providing a professional and helpful atmosphere, and it’s great to know we met your expectations. Thank you for placing your trust in our team, we truly appreciate it. We look forward to welcoming you back soon! Kindly, Julia Richardson Marketing Manager

September 20, 2024

Very friendly especially Nozomi who gave me a lovely spa treatment while waiting for my vehicle for service. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nozomi Takahashi
Report | Print
Sep 23, 2024 -

Lexus of Royal Oak responded

Hi Nancy, Thank you for sharing your experience with us! We're delighted to hear that Nozomi provided such a lovely spa treatment while you waited for your vehicle. It's wonderful to know Nozomi made your visit special and relaxing. We appreciate your feedback and look forward to welcoming you back for your next service! Kindly, Julia Richardson Marketing Manager

September 19, 2024

Very professional and pleasant staff! The showroom is immaculate, and the complimentary services are greatly appreciated. More

by MR POUTSO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LOGAN STEVENSON, STEVE TRAN, VITALIA VASH
Report | Print
Sep 23, 2024 -

Lexus of Royal Oak responded

Hi Mr. Poutso, Thank you so much for taking the time to leave us a review on DealerRater! We’re delighted to hear that you found our showroom to be immaculate and enjoyed our complimentary amenities. We strive to provide an exceptional experience for our guests, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon! Kindly, Julia Richardson Marketing Manager

September 03, 2024

It was always a pleasure dealing with Kassandra your service advisor.. she always does a good job for me .. friendly and very enthusiastic to deal with . She explain everything for me what my Lexus nee More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra
Report | Print
Sep 23, 2024 -

Lexus of Royal Oak responded

Hi Thomas, Thank you for taking the time to share your kind words! We're thrilled to hear that your experience with Kassandra has been so positive. She takes great pride in ensuring our guests feel confident and informed about their vehicles, and we're happy to hear she’s made such an impact. We’ll be sure to pass on your compliments to her. We truly appreciate your loyalty and you placing your trust in our Lexus of Royal Oak service team. Thank you again for choosing Lexus of Royal Oak! Kindly, Julia Richardson Marketing Manager

August 23, 2024

I love my new Lexus! Logan and Steve were great, overall it was a smooth process. More

by Gwen
Recommend Dealer
Yes
Employees Worked With
Logan Steve
Report | Print
Sep 23, 2024 -

Lexus of Royal Oak responded

Hi Gwen, Thank you so much for taking the time to leave us a review on DealerRater. It makes us so happy to hear that Logan and Steve were great to work with and made you automotive purchasing experience smooth. Thank you so much for choosing Lexus of Royal Oak, we know selecting a vehicle and dealership is a big decision. Thank you for your trust. Welcome to our Lexus of Royal Oak family! Congratulations on your Lexus! Kindly, Julia Richardson Marketing Manager

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