Lexus of Royal Oak

When I came to this Dealership, I was greeted by Kevin Neil with a big smile and a warm welcome. Then I met Koh Law, he was a very dynamic person, he was very helpful. I decided to buy the Lexus LS-500 Neil with a big smile and a warm welcome. Then I met Koh Law, he was a very dynamic person, he was very helpful. I decided to buy the Lexus LS-500, my wife went with Sam Sarga to the bank to get a certified cheque, while Alex Richardson helped me to transfer insurance and license plate, it was a wonderful experience for me, I was very happy with the Lexus of Royal Oak. More

The second we walked in through the doors of The dealership it was very warm welcome we We’re not bombarded by salesman it was a first hello can I get you a coffee I appreciate this and we were give dealership it was very warm welcome we We’re not bombarded by salesman it was a first hello can I get you a coffee I appreciate this and we were given time just to wander with no one hassling us the facility was amazing the spa is amazing and the treatment that you get is by far the best we’ve ever dealt with definitely will be dealing with them again in the future when we upgrade More

Great service. Thank you Kevin for going the extra mile in making my car purchase so easy and enjoyable. The attention to detail that I received from Lexus royal oak is unparalleled. in making my car purchase so easy and enjoyable. The attention to detail that I received from Lexus royal oak is unparalleled. More

Great dealership. Logan Stevenson responded quickly and honestly to all my questions. It was a no pressure environment. I would recommend it. honestly to all my questions. It was a no pressure environment. I would recommend it. More

Super friendly and willing to help out in any way. Very high end service all around. high end service all around. More

I have purchased many cars at different dealerships and I have to say that Lexus of Royal Oak has been the best! Kevin, Alex, and Nick have provided excellent customer service not only when we were looking t have to say that Lexus of Royal Oak has been the best! Kevin, Alex, and Nick have provided excellent customer service not only when we were looking to purchase, but even after the transaction. We highly recommend seeing Kevin for your next Lexus vehicle from Royal Oak. You won’t be disappointed! More

Logan was a quiet easy going salesman, that did not pressure me to buy. He directed me to another model than I was initially looking at and explained the differences of the two models. I felt that the pressure me to buy. He directed me to another model than I was initially looking at and explained the differences of the two models. I felt that the second model was a better choice. He was pleasant and took time to show me different electronic items in the car. He even downloaded the app on my phone and wired my phone into the car. Great service. More

Logan was very professional and accommodating. The manager who did the appraisal let me know about all the issues the dealership had!! Alex in finance was efficient and effective. manager who did the appraisal let me know about all the issues the dealership had!! Alex in finance was efficient and effective. More

Walked in randomly one day into the dealership and was quickly greeted. Reception introduced me to Monique. I told her i was looking for an IS350 and she showed me my options at what i was looking at. Thi quickly greeted. Reception introduced me to Monique. I told her i was looking for an IS350 and she showed me my options at what i was looking at. This has been the only time i have been to a dealership where I could just talk to the sales person like a friend and had no pressure into buying. I told Monique that I wanted a day to think about the IS350 she told me to take couple of days and to call her if i had any questions. Monique took care of all my needs even down to the simplest things like can I look at this car when its washed. Monique even offered to go wash the car herself which i really appreciated. After giving Monique a bunch of trouble i still was not pressured into saying yes. In the end I loved the service and car so much that I signed the papers. I was introduced to Alex Richardson the finance manger there and I know dealerships when you go in the try to sell you every single product. Alex did not do this at all, he just gave me a piece of paper and said if you are interested let me know if not we don't need to add these. He just let me do my own thing while filling out my paper work. This is my second time visiting this dealership and both times I had to come on to write a review because of how well i was treated. Natasha was the main reason i came back to this dealership as i felt so welcomed the first time i met her. Second time Monique and Alex did the exact same thing Natasha showed me 8 years ago. If you want to be treated like a guest and not just someones paycheck i would recommend this dealership. More