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Lexus of Royal Oak

Calgary, AB

5.0
407 Reviews

7677 - 112 Avenue NW

Calgary, AB

T3R 1R8

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407 Reviews of Lexus of Royal Oak

October 14, 2022

Friendly and experienced sales, helpful on choosing from different series. Detailed explanations about the car on delivery day . More

by Yang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Yang 10/10
October 05, 2022

I had a great experience buying from Lexus Royal oak. Kevin and all the staff I met, Steve in accounts were all exceptional. This is an experience I definitely will have again. I recommend this dealershi More

by Joel okoye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin,Steve,
Oct 05, 2022 -

Joel okoye responded

Great dealership, 5 star customer service. Great sales team.

September 09, 2022

I have been working with a few sales reps at different dealerships and have been very impressed with Logan. He has been professional and answered all my questions in a timely manner. Highly recommend deal More

by andrew
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Logan Stevenson
September 08, 2022

The staff are very friendly, efficient and accommodating. It’s a clean, well run facility. We have not owned a Lexus for a few years now, so are looking forward to being part of “the family” once again. More

by Kelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Yiu
September 06, 2022

Customer service was top notch from when I first stepped foot into Lexus of Royal Oak. Logan and the staff were very professional in all aspects of my acquisition from start to finish. Job well done by the More

by ron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Stevens
September 03, 2022

Our experience at Lexus Of Royal Oak was absolutely amazing. From the moment we walked in for our first test drive, we were treated with respect, our time was clearly valued and we were able to get all More

by Klarnason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Stevenson, Candice He
August 29, 2022

I’m so happy with the entire buying process. The Sales rep - Namitha Ganga is highly knowledgeable, respectful and professional. More

by Clem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Namitha Ganga
August 26, 2022

Excellent customer service from the staff at Lexus of Royal Oak. Adrian, Steve, Nicolas and Lisa made the experience of purchasing my first Lexus RX 450h a wonderful experience. More

by Rosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian, Steve, Nicolas, Lisa
August 26, 2022

They told me I would have to trade in a vehicle in order to purchase one, otherwise they would not sell me a new vehicle. Also if I ordered a 2023 vehicle I would have to pay a NON REFUNDABLE deposit of $ 2 More

by Bart
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian
Aug 29, 2022 -

Lexus of Royal Oak responded

Hi Bart, thanks for your review. I am concerned about your comments as this is not the way we do business and i'm concerned there was some mis-communication on our part. I'd truly appreciate if you could contact me at gm@lro.ca so I could learn more about your experience and make it right.

Aug 30, 2022 -

Bart responded

The owner called me and confirmed the sales associate was wrong on the three issues.

August 20, 2022

Great customer service from sales to delivery to service. We have purchased 2 ES models and 3 RX models from Lexus of Royal Oak over the past 7 years. More

by S L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Neil
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