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Lexus of Royal Oak

Calgary, AB

5.0
402 Reviews

7677 - 112 Avenue NW

Calgary, AB

T3R 1R8

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402 Reviews of Lexus of Royal Oak

September 03, 2022

Our experience at Lexus Of Royal Oak was absolutely amazing. From the moment we walked in for our first test drive, we were treated with respect, our time was clearly valued and we were able to get all More

by Klarnason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Stevenson, Candice He
August 29, 2022

I’m so happy with the entire buying process. The Sales rep - Namitha Ganga is highly knowledgeable, respectful and professional. More

by Clem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Namitha Ganga
August 26, 2022

Excellent customer service from the staff at Lexus of Royal Oak. Adrian, Steve, Nicolas and Lisa made the experience of purchasing my first Lexus RX 450h a wonderful experience. More

by Rosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian, Steve, Nicolas, Lisa
August 26, 2022

They told me I would have to trade in a vehicle in order to purchase one, otherwise they would not sell me a new vehicle. Also if I ordered a 2023 vehicle I would have to pay a NON REFUNDABLE deposit of $ 2 More

by Bart
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian
Aug 29, 2022 -

Lexus of Royal Oak responded

Hi Bart, thanks for your review. I am concerned about your comments as this is not the way we do business and i'm concerned there was some mis-communication on our part. I'd truly appreciate if you could contact me at gm@lro.ca so I could learn more about your experience and make it right.

Aug 30, 2022 -

Bart responded

The owner called me and confirmed the sales associate was wrong on the three issues.

August 20, 2022

Great customer service from sales to delivery to service. We have purchased 2 ES models and 3 RX models from Lexus of Royal Oak over the past 7 years. More

by S L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Neil
July 31, 2022

I had an exceptional experience purchasing my vehicle at Lexus of Royal Oak. My salesperson Adrian made the process fun and I love my new Lexus! More

by Carmen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian
July 13, 2022

Lexus of Royal Oak has professional staffs who take care of their customers since the very first day at the showroom. I’m satisfied with their service. More

by Ivy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan, Candice, Steve, Richard
June 29, 2022

Logan was helpful and I had great experiences at Royal Oak with my new 2022 NX350 . Thank you More

by Laura H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan
May 31, 2022

When I entered the bright, beautiful showroom at Lexus of Royal Oak, I was greeted by Kevin Neil who is very knowledgeable, efficient and friendly as well as patient, kind and funny! He spent 3 hours with m More

by valerie.clark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Neil - Sales; Alex Richardson, Finance; Manson, Education
May 10, 2022

Adrian and the Lexus Team were ALL awesome! Totally professional, knowledgable, honest, friendly and treated us with respect and appreciation. Every step of our purchase (trade-in) was so easy More

by KimHauck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian, Candice, Alex
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