Lexus of Richmond Hill

Recently had a service in RH Lexus. Service advisor gave misleading information and forced to replace a part, which otherwise would have gone for another year. Service advisor gave misleading information and forced to replace a part, which otherwise would have gone for another year. More

Amazing care and service! Highly recommended! Hamid took care of my car. I was at work and my husband dropped the car. Hamid kindly texted me and introduced himself and said i Highly recommended! Hamid took care of my car. I was at work and my husband dropped the car. Hamid kindly texted me and introduced himself and said if I have any questions, I can reach out and ask! In a few hours my beautiful Lexus was ready! PS The car was even washed. I love Lexus! Thank you Hamid 🙏🙏🙏 More

Hamid in service department doing the best job ,he is professional and experienced and has awesome customer service,thank you. professional and experienced and has awesome customer service,thank you. More

Amar one of the greatest sales person in Richmond Hill Lexus, he is experienced knowledgeable hardworking and has awesome customer service. Thank you Amar. Lexus, he is experienced knowledgeable hardworking and has awesome customer service. Thank you Amar. More

I recently had an outstanding experience at Lexus of Richmond Hill, where I purchased my Lexus. My salesman, Amar, was amazing, knowledgeable and supportive. I was not sure if UX is better for my nee Richmond Hill, where I purchased my Lexus. My salesman, Amar, was amazing, knowledgeable and supportive. I was not sure if UX is better for my needs on NX. He let me to test drive them both and patiently explained the differences. He wasn’t pushy, which made the experience even more enjoyable! From test driving to finalizing the purchase, Amar professionally and patiently supported me. I truly appreciated Amar’s attention to details and his willingness to help customers and provide the best customer Service. If you're in the market for a good Lexus, I highly recommend visiting Lexus of Richmond Hill and asking for Amar. His professionalism and knowledge make all the difference! More

Luisa Goldring was my sales agent. She was amazing. Very pleasant and knowledgeable. She worked very hard getting the vehicle I wanted. She went the extra mile. I highly recommend Lui She was amazing. Very pleasant and knowledgeable. She worked very hard getting the vehicle I wanted. She went the extra mile. I highly recommend Luisa. She will certainly make buying a vehicle less stressful More

This is our second purchase here. Fariha is amazing. By far the best sales associate that we've dealt with. The rest of the staff was remarkable as well. Very polite, accommodating a Fariha is amazing. By far the best sales associate that we've dealt with. The rest of the staff was remarkable as well. Very polite, accommodating and pleasant. Not a single bad thought comes to mind when I think, hear or see Lesus of Richmond Hill. More

I took my NX for service to this dealership where I purchased it new. I have been there more than 10 times thanks to outsourcing quality of Lexus Canada factory who built this model. This dealership do purchased it new. I have been there more than 10 times thanks to outsourcing quality of Lexus Canada factory who built this model. This dealership do not solve the service issues 100% and there is always something is left undone or there is something new with car when it is picked up after each service. I have encountered with so many service personnel here and discovered the whole service department is let down by the service manager who doesn’t take responsibility of her team. In one occasion my car was there for 7 days and on sixth day a tire blew up and I received a notification on my app telling me a tire is flat. Surprisingly they called me and claimed that I have to pay for the blown tire. After a few phone calls and wasting my time for two hours they accepted that the car had been with them for 6 days and I had nothing to do with the incident. But they made the effort anyway. On another occasion, they left a scratch on the body pain when installing the winter tires. Agin not they were not apologetic about the incident but Carolina ( the service manager) tried to defence her team claiming the scratch was already there before I bring the car. It is really funny as they take many pictures from the car before any service and all paint scratches are marked on the vehicle pre-service inspection sheet where they haven’t noted any scratches reported there. Overall this dealership is not up to standards of the Lexus and customer experience doesn’t mean much to them. After two years of visits I have switched to another dealership for my car services despite longer distance to my hame. More

The most frustrating aspect was the lack of communication and follow ups- regarding any updates with our car that was taken in for repairs about 8 months ago. They provided assurances but failed to deliver and follow ups- regarding any updates with our car that was taken in for repairs about 8 months ago. They provided assurances but failed to deliver on their promises, leaving me to cover additional rental expenses out of pocket. I hope they improve their procedures to provide better support and communication to customers in similar situations in the future. More

Their support is so poor, I got a 2023 Rx hybrid and every day due to engine alarm or other issues I have to go to the dealership and again when I get my car the same issue pop up. They are not respondi every day due to engine alarm or other issues I have to go to the dealership and again when I get my car the same issue pop up. They are not responding properly. I am totally disappointed from them. More