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Lexus of London
London, ON
4,224 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,224 reviews
February 07, 2018
Excellent service!!! It was a pleasure to talk with Jack, and other stuff work there. They welcome you like a friend, and don’t push you hard. It was a pleasure to talk with Jack, and other stuff work there. They welcome you like a friend, and don’t push you hard. More
by Ro123
Employees Worked With
Jack Ji
February 07, 2018
Excellent experience Everyone here is friendly and considerable,they offered detailed information about the vehicles,they made reasonable lease payment plan for me. Also,I Everyone here is friendly and considerable,they offered detailed information about the vehicles,they made reasonable lease payment plan for me. Also,I had a great driving experience with Lexus. More
by VVViii
Employees Worked With
Helen Pan, Jack Ji
February 07, 2018
Very Smooth This dealership really has it down. Smooth interactions from start to finish. The worst part of servicing the car is the hassle, and this was hassle-f This dealership really has it down. Smooth interactions from start to finish. The worst part of servicing the car is the hassle, and this was hassle-free More
by jlg64
Employees Worked With
don't recall
February 07, 2018
Superb dealership at Lexus of London I now am on my third Lexus from LoL- Jack Ji, Helen Pan, Allan Calvert and everyone we dealt with always go the extra 10 miles; I have very high loyal I now am on my third Lexus from LoL- Jack Ji, Helen Pan, Allan Calvert and everyone we dealt with always go the extra 10 miles; I have very high loyalty to the Lexus/Toyota brand partially because of them and partially because the product is the best. Incredibly happy with the dealership and the car. More
by John P.Taylor
Employees Worked With
Helen Pan, Allan Calvert, Jack Ji
February 06, 2018
Excellent experience Really nice people offered me excellent experience to get my new car as soon as possible, and also offered me a lot of professional advices for the ne Really nice people offered me excellent experience to get my new car as soon as possible, and also offered me a lot of professional advices for the new car. More
by Peiyu
Employees Worked With
Helen , Jack Ji
February 06, 2018
Excellent. Tom Hiscott went above and beyond to make things work for our purchase, and his handling of all aspects of the deal were perfect, A+. Tom Hiscott went above and beyond to make things work for our purchase, and his handling of all aspects of the deal were perfect, A+. More
by Bob
Employees Worked With
Tom Hiscott
February 05, 2018
Excellent Service I am consistently very well served by Karen Campbell. She is always extremely pleasant and helpful and I appreciate receiving her clear, detailed info I am consistently very well served by Karen Campbell. She is always extremely pleasant and helpful and I appreciate receiving her clear, detailed information about my car's service issues. My experience with any staff that I have ever dealt with over the years has been positive and I very much enjoy the comfortable atmosphere at Lexus of London! More
by Happy Customer
February 01, 2018
Fair, open treatment We visited this dealer to test drive a car. We were greeted and treated well. Sue took time on a cold day to walk us around a couple of the options we We visited this dealer to test drive a car. We were greeted and treated well. Sue took time on a cold day to walk us around a couple of the options we are considering. Test drive went well, with no pressure. She explained their pricing strategy. There was no hard sell, and polite follow up. Overall a very pleasant experience. More
by Gary
Employees Worked With
Sue Vincent
February 01, 2018
Stephanie and Brian - 5 Stars!! Stephanie and Brian were exceptional to deal with. They effectively found the model I was looking at a competitive rate and had it ready in prestine c Stephanie and Brian were exceptional to deal with. They effectively found the model I was looking at a competitive rate and had it ready in prestine condition under a tight timeline. More
by Brian
February 01, 2018
Amazing service I was having car troubles with my 2010 Hyundai Accent and I went to Stephanie for advice, she went above and beyond to ensure I was fully taken care o I was having car troubles with my 2010 Hyundai Accent and I went to Stephanie for advice, she went above and beyond to ensure I was fully taken care of. I appreciated feeling so welcome at Lexus, even though I do not have one. It's an amazing dealership and I would send anyone I know there. More
by Lee7
Employees Worked With
