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Lexus of London

London, ON

4.9
4,262 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,262 reviews

May 01, 2025

Never pushy, very accommodating, pleasure to deal with. Steve worked us in with an already busy afternoon but we never felt that we were not important. More

by duncanmackinlay3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Lexus of London responded

Thank you for taking the time to share your experience. Every customer who visits Lexus of London is equally important to us. It's wonderful to hear Steve and the team were able to provide a great vehicle shopping experience overall. We're always here to help.

May 01, 2025

Looking at the new Lexus 350. I Was met by Steve MacIsaac who showed me around the dealership and led me to the SUV I was looking for. Great guy highly recommend, no pressure tacti More

by Inurkitchen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Lexus of London responded

We appreciate you taking the time to share your experience. We're glad Steve was able to help you with finding a new Lexus. Thank you for choosing Lexus of London.

May 01, 2025

Steve at Lexus was outstanding. This wasn’t just a car purchase—it was a personal and emotional decision, and he guided me through it with patience, empathy, and professionalism. I More

by Mena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Lexus of London responded

Hi Mena, thank you for the wonderful review. We appreciate you taking the time to share your experience working with Steve, and are happy to hear you're enjoying your new Lexus - they're such great vehicles! We look forward to seeing you at Lexus of London again soon and hearing all about your local travel stories in your new NX 350.

May 01, 2025

My wife and I were in the market for a new vehicle and compared a number of makes and models, however Lexus stood out as the top pick for us. In addition to the overall vehicle quality, the experience of More

by Moe75omar
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Lexus of London responded

Thank you for the wonderful review and words of recommendation. We're thrilled to hear that Steve was able to assist you in picking the right vehicle for you and your family. Our team at Lexus of London strives to deliver a top-notch vehicle shopping experience, so we're happy to hear we've hit the mark. Enjoy your new Lexus!

April 30, 2025

Steve was the best salesperson we have dealt with. Very down to earth, no pressure, listened to our needs, got the exact model we wanted. I would highly recommend him for your next vehicle purchase, More

by Stephanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Buying a car can be an overwhelming experience but I must say Rick made the process simple and seamless. Rick was professional and respectful but what I liked most was his laid back approach yet still pro More

by Newton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

I recently visited Lexus to test drive a 2021 Audi S3 and had the pleasure of working with Gentrit. From start to finish, he was professional, knowledgeable, and genuinely helpful. He answered all my questio More

by Dan D
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Jillian is extremely friendly and knowledgeable. We did not have an appointment, but Jillian was able to assist us right away. She was very knowledgable and not pushy. She was very patient and spent More

by DH
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

When my mother purchased her first Lexus, Steve at Lexus of London made the entire experience absolutely unforgettable. From the moment we walked into the dealership, his warmth, professionalism, and genuin More

by Tony Kali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Lexus of London offers exceptional service. Steve was my sales rep for my current purchase and was professional, warm, and a great listener as we worked to determine the best model for my curr More

by Cheryl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
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