Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,811 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,811 reviews
June 29, 2019
Great service and highly recommendations to Henry and Jack. They are friendly people with intensive knowledge about autos. They are both trustworthy and profession and highly recommendations to Henry and Jack. They are friendly people with intensive knowledge about autos. They are both trustworthy and professional as dealers. More
by Sliu
June 28, 2019
Excellent experience This is the second used car we have bought from Lexus of London and couldn’t be happier with the service. We were pretty specific with the car we wan This is the second used car we have bought from Lexus of London and couldn’t be happier with the service. We were pretty specific with the car we wanted and Rick found us the perfect car. We were made to feel comfortable with the process each time and always feel like a valued customer. I will keep coming back. More
by Lcampbell
June 28, 2019
Great services The only reason leads me to Lexus is they have the greatest services and experiences. The employees are very friendly and they have patience to serve The only reason leads me to Lexus is they have the greatest services and experiences. The employees are very friendly and they have patience to serve all of their customers. More
by FENG023
Employees Worked With
Henry Gao
June 28, 2019
Excellent, friendly service Natalie Marsh was extremely knowledgeable of all the vehicles. She was very professional and a pleasure to deal with. She made my experience a very go Natalie Marsh was extremely knowledgeable of all the vehicles. She was very professional and a pleasure to deal with. She made my experience a very good one. I will refer Natalie to all my friends and family. More
by Gearhead10
June 27, 2019
Thank you Allen, it is a great experience with you I will say thank you very much, Allen, you are Professional, patient, and friendly. Will recommend my friends to you if they plan to a new car. I will say thank you very much, Allen, you are Professional, patient, and friendly. Will recommend my friends to you if they plan to a new car. More
by Alex
Employees Worked With
June 27, 2019
Great experience buying new suv Natalie was so amazing with helping us select our new SUV! She took our needs of a growing family completely into consideration and provided very hone Natalie was so amazing with helping us select our new SUV! She took our needs of a growing family completely into consideration and provided very honest advice about what the best options were. She was EXTREMELY accessible, even responding to text messages I sent at 10 pm and coming in on her day off. Can’t say enough good things about her, really made the experience of getting a new car pleasurable. Would work with her in the future for sure. Thanks Natalie!! (Ps we are not relatives! This really is an honest review!) And Nathan did a really wonderful run through of the car at pick up! More
by Mon123
Employees Worked With
Nathan, Natalie Marsh
June 26, 2019
Car Service Amazing experience as always. High quality of work and very friendly staff. Efficient scheduling and service (took about an hour and half to get a f Amazing experience as always. High quality of work and very friendly staff. Efficient scheduling and service (took about an hour and half to get a full service plus brake block cleaning done). Big shoutout to Henry Gao again!! More
by schen730
Employees Worked With
Henry Gao
June 26, 2019
Good service Bought my LX570 from Lexus of London around 1 year ago, very happy with the vehicle, service center has always been my go to place whenever there is m Bought my LX570 from Lexus of London around 1 year ago, very happy with the vehicle, service center has always been my go to place whenever there is maintenances or questions. Thanks to the crew Henry & Romeo who helps out every time. Great dealership. Highly recommendated. More
by Caiyan
Employees Worked With
Henry Gao
June 25, 2019
Thank you and good rc 300 Good dealer and they are very professional and helpful. I get rc300, that is amazing car for me and good price. Thank you Allen and jack. I will let m Good dealer and they are very professional and helpful. I get rc300, that is amazing car for me and good price. Thank you Allen and jack. I will let my friends come to buy car from yours More
by Yuyang
Employees Worked With
June 20, 2019
Extremely Wonderful Experience Allen gave us lots of help on choosing the viechle and gave us a well presented view of the brand. Fast Fast Fast are the three words I’m gonna give o Allen gave us lots of help on choosing the viechle and gave us a well presented view of the brand. Fast Fast Fast are the three words I’m gonna give out for him. Wonderful experience with Allen. More
by tomliu777
Employees Worked With
