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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
November 13, 2020
Lexus of London is fIrst class and best customer service consistently. It’s why I keep coming back! Always friendly and accommodating. Thank you! Jenn Hall consistently. It’s why I keep coming back! Always friendly and accommodating. Thank you! Jenn Hall More
by Jenn Hall
Employees Worked With
November 11, 2020
Winter tire installation was completed at the promised time and a hand wash is always appreciated. The service associate was professional, thorough and friendly, making me feel that my business was value time and a hand wash is always appreciated. The service associate was professional, thorough and friendly, making me feel that my business was valued. More
by Donna V.
Employees Worked With
Dale Craig
November 11, 2020
Karen Campbell is professional and yet personable. My wife and I have been dealing with Karen for many years and we know that she is absolutely committed to making sure we are happy. wife and I have been dealing with Karen for many years and we know that she is absolutely committed to making sure we are happy. More
by Monty Mitchell
Employees Worked With
November 11, 2020
Larry is responsible, understandable, and professional. I'd been thinking about getting a new car since the beginning of this year, and I started to work with Larry at that time. He answered my questions a I'd been thinking about getting a new car since the beginning of this year, and I started to work with Larry at that time. He answered my questions and listened well within this year. When I decided to have a new car this time, he found out the most reasonable plan for me regarding my safety and financial concerns. Good to work with Larry and his team. Looking forward to working with him again in the future. More
by xinyili
November 10, 2020
This the classiest car dealer I have ever dealt with. Everything about it is class, from the premises through the people to the facilities. It is very businesslike; people are professional and knowledgea Everything about it is class, from the premises through the people to the facilities. It is very businesslike; people are professional and knowledgeable, yet very pleasant. More
by Rburt
Employees Worked With
Sue Vincent, CARMEN Jones
November 10, 2020
Very impressed with the service at Lexus of London. Karen Campbell is customer focused and extremely helpful and pleasant. All of the staff are professional and abide by the COVID-19 protocol. I would highly Campbell is customer focused and extremely helpful and pleasant. All of the staff are professional and abide by the COVID-19 protocol. I would highly recommend! More
by Nancy Webster
Employees Worked With
November 10, 2020
Pleasure working with Rick and his team at Lexus of London. I have been a customer for 5 years now, and been pleased with all aspects of their service. London. I have been a customer for 5 years now, and been pleased with all aspects of their service. More
by RA
Employees Worked With
November 08, 2020
Service was timely and met all expectations.Kept updated on progress and service completed as requested.All staff were professional and friendly.Waiting area was comfortable on progress and service completed as requested.All staff were professional and friendly.Waiting area was comfortable More
by Tony.dagnone
November 08, 2020
The dealership is a clean, professional, knowledgeable and inviting en inviroment. The employees work as a team to give customers a respectful and dignified service. From first meeting to delivery of the and inviting en inviroment. The employees work as a team to give customers a respectful and dignified service. From first meeting to delivery of the vehicle, it is a class act that leaves the customer informed and comfortable with the purchase. They also impress upon the customer that they will be there for any questions or service that will be required in the future. More
by Paxton
Employees Worked With
Kevin Gittens
November 06, 2020
Overall it was good.I was even more grateful for Overall it was good. I was even more grateful for finishing it on time. Thanks. I am going to visit again next service schedule time. Overall it was good. I was even more grateful for finishing it on time. Thanks. I am going to visit again next service schedule time. More
by choi5809
