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Lexus of London
London, ON
4,298 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,298 reviews
December 23, 2022
Great customer service. Pleasant and accommodating people to look after you. Excellent and timely service Pleasant and accommodating people to look after you. Excellent and timely service More
by Barb Pollet
Employees Worked With
December 22, 2022
Karen was great. i keep my tires at different pressures than factory specs and that was done properly. Wait time was roughly as stated. Good coffee too i keep my tires at different pressures than factory specs and that was done properly. Wait time was roughly as stated. Good coffee too More
by hergofer
Employees Worked With
Karen Campbell
December 22, 2022
I had a large screw in my tire causing a leak very close to the tire edge. It was questionable whether it could be fixed directly. The other option was a new tire - which would be more profitable for the to the tire edge. It was questionable whether it could be fixed directly. The other option was a new tire - which would be more profitable for the dealership. They fixed it directly - quickly and efficiently - and also did a great car wash including the floor mats More
by Johnny-How
December 21, 2022
Every staff member at Lexis of London was very welcoming and helpful throughout my purchase process. and helpful throughout my purchase process. More
by thadwen2
December 20, 2022
Lexus London provides excellent service! I booked my appointment online and requested to wait but when I arrived at dealership they had it recorded that I was leaving the vehicle. I travelle I booked my appointment online and requested to wait but when I arrived at dealership they had it recorded that I was leaving the vehicle. I travelled from another city and Dale was awesome he was able to accommodate me and worked his magic and had me out in less then an hour and a car wash to boot! I had a safe travel home before the snow started to fly More
by Donna
Employees Worked With
December 17, 2022
Lexus of London is great. Luxury cars and luxury experience. Jordon was outstanding. I highly recommend working with him as he makes the process smooth and informative. He tru Luxury cars and luxury experience. Jordon was outstanding. I highly recommend working with him as he makes the process smooth and informative. He truly cares about making sure his customers are happy and he's super responsive. More
by Dwayne
Employees Worked With
Jordon Craib
December 16, 2022
Promises and excellent service are number 1. The rental car was a good idea rather than waiting hours. The car wash is great. The rental car was a good idea rather than waiting hours. The car wash is great. More
by rneatby
Employees Worked With
December 15, 2022
Larry is a professional salesman. He provided me with the best car I have been looking for. I will be back to purchase my next car and recommend all my friends. He provided me with the best car I have been looking for. I will be back to purchase my next car and recommend all my friends. More
by Haobin
Employees Worked With
