Lexus of Calgary

I HAD AN EXCELLENT EXPERIENCE AT LEXUS OF CALGARY (HERITAGE MEADOWS), WE RECENTLY PURCHASED A 2026 LEXUS NX350H FROM THIS LOCATION,THANKS TO MOUSTAFA HANAFY (PRODUCT ADVISOR), HE IS TRUELY WENT ABOVE (HERITAGE MEADOWS), WE RECENTLY PURCHASED A 2026 LEXUS NX350H FROM THIS LOCATION,THANKS TO MOUSTAFA HANAFY (PRODUCT ADVISOR), HE IS TRUELY WENT ABOVE AND BEYOND,VERY KIND AND HELPFUL WITH EVERYTHING. 10/10 RHONE BARIA (DELIVERY & TECHNOLOGY SPECIALIST) WAS EXTREMELY PATIENT WHILE ANSWERING ALL OF OUR QUESTIONS, HE EXPLAIN VERY WELL.10/10 THANKS TO BOTH OF YOU, MOUSTAFA MADE IT EASY FOR US TO BUY AND RHONE MADE EASY TO UNDERSTAND THE TECHNOLOGY. THANKS TO LEXUS CALGARY More

This Dealership never disappoints. Staff are amazing. David & all the staff take care of their customers. Always following up to make sure things are good. Great work Staff are amazing. David & all the staff take care of their customers. Always following up to make sure things are good. Great work More

Nice service and friendly adviser. We like the cleaning for ours car, including inside and outside of the car with no extra charge. We like the cleaning for ours car, including inside and outside of the car with no extra charge. More

Thank you for your response.   I must express my concern that customers are not informed in advance, prior to the sale or lease, that the vehicle may behave unpredictably, with   I must express my concern that customers are not informed in advance, prior to the sale or lease, that the vehicle may behave unpredictably, with sudden reductions in power and acceleration. Such occurrences can create dangerous situations, for example when attempting to overtake on the highway, and may significantly compromise driver and passenger safety.   Had this information been clearly communicated beforehand, customers such as myself could have made more informed decisions and avoided the ongoing difficulties, repeated dealership visits, and frustration that follow from discovering these issues only after purchase. The unexpected and unexplained behavior of the vehicle on the road leaves customers feeling misled, dissatisfied, and afraid to drive the vehicle due to the aforementioned concerns. More

Warranty Repair Caused Long-Term Damage — Caution I brought my Lexus NX 300 F Sport to Lexus of Calgary for a warranty replacement of the gauge cluster shield due to condensation. What should have been brought my Lexus NX 300 F Sport to Lexus of Calgary for a warranty replacement of the gauge cluster shield due to condensation. What should have been a simple, straightforward repair turned into a mess that I am still dealing with two years later. When I picked up the car, I found broken plastic trim pieces on the passenger-side floor mat. The dealership never mentioned any damage — I had to discover it myself. After I brought it up, I brought the car back for them to inspect — only then did they admit they had broken the part and said it had been replaced. Shortly after, I noticed scratches and damage to the actual gauge cluster display itself — not just the plastic shield, but the important internal display showing speed, RPMs, and critical information. After back-and-forth emails and sending photos, they asked me to bring it back so they could “polish” it. When I got it back, the damage was still there — now with a greasy fingerprint-like smear across the cluster display. At that point, they started giving me the runaround, brushing the issue aside instead of taking responsibility. I had to open a formal case with Lexus Canada. Only after providing the case number directly to Al Ratani (Service Manager) and Steve Normore (General Manager) did they finally begin communicating seriously. Even then, instead of acknowledging responsibility and replacing the damaged gauge cluster immediately, I was offered a windshield replacement — a completely unrelated item — as an attempt to buy me off without fixing the real damage they had caused to my vehicle. Eventually, after more pressure, they agreed to replace the gauge cluster. But after that service, I noticed new marks on the dash trim above the cluster, which they again dismissed. Now, two years later, I have discovered even more hidden damage clearly tied to that same repair: • A cracked trim piece above the gauge cluster • A snapped peg in the steering wheel trim housing, which now doesn’t lock into place properly — it feels loose when lightly pulled • Loss of SiriusXM satellite radio functionality: After the gauge cluster replacement, my satellite radio stopped working entirely. I attempted resets, reactivations, and contacted SiriusXM directly, confirming it was not a subscription issue. The signal loss points to improper reconnection or damage to antenna wiring during the dealership’s disassembly of my dashboard. To be fair, I never had any issues with Lexus of Calgary’s parts department or sales team. My negative experience relates strictly to the service department and how they handled my vehicle. Let me be very clear: I never asked for anything more than to have my car returned in the condition I brought it in. Instead, fixing one problem created multiple new issues — both cosmetic and functional — and I had to escalate to Lexus Canada just to get basic acknowledgment. Based on my experience, I find it difficult to believe the overall rating reflects the true level of service quality at this dealership. I strongly encourage anyone considering service here to look beyond the surface ratings and read actual customer experiences carefully. I have since moved to a different Lexus dealership and will never return to Lexus of Calgary for service. If you are considering service here, be warned: even a simple repair can turn into a long-term headache — and you may be left dealing with the consequences long after they send you home. More

Thank you to everyone that assisted me in buying a Lexus RX350. Everyone was extremely helpful and supportive. Carson, Kelvin, Jonathan and Himanshu all gave me and my husband preferential treatment! Agai RX350. Everyone was extremely helpful and supportive. Carson, Kelvin, Jonathan and Himanshu all gave me and my husband preferential treatment! Again Thank you. Lauree & Bob Fox More

I have had my vehicle serviced at Lexus of Calgary since my husband bought it in 2001. Now on my own I continue to bring for servicing and feel that the service staff know the vehicle and are taking good ca my husband bought it in 2001. Now on my own I continue to bring for servicing and feel that the service staff know the vehicle and are taking good care of it. The staff is so friendly and helpful, and now my car gets the Senior designation! More

Sleezy sales people! !! Beware young and vulnerable they will treat you with little respect. My son was trying to buy his first used car here and had two totally differen !! Beware young and vulnerable they will treat you with little respect. My son was trying to buy his first used car here and had two totally different experiences when I was with him verses when he was alone. I have worked in insurance and dealt with many dealerships so I asked questions and was told of discounted prices and aide they were going to offer but as soon as I wasn’t there they refused any of the things that were offered and refused to even do repairs that were obviously going to lead to problems down the road. They used sleezy high pressure sales techniques isolating him from his friend when he wanted to have the vehicle looked at on a hoist. Financing treated him like he was a worthless and couldn’t even bother to reach out to him to discuss his options. More