Lexus On The Park

Very helpful and friendly! Great experience! This was a great buying experience from start to finish. I was from out of town and both Yin and later Alistair (the GM) had a frank discussion with m This was a great buying experience from start to finish. I was from out of town and both Yin and later Alistair (the GM) had a frank discussion with me about price (my expectations vs their flexibility) and we were able to close the deal before I even came to the dealership! Once there, all the staff were very friendly making for a smooth car purchasing experience. More

Seat Warmers Thank you for taking the time to explain why my seat warmers were sub-optimal. I knew they weren't as warm as other cars I have owned, The Lexus Ser Thank you for taking the time to explain why my seat warmers were sub-optimal. I knew they weren't as warm as other cars I have owned, The Lexus Service rep I had seen at another Dealership told me that the seat warmers were working fine, and that they were even too hot for him to sit in! At Lexus on the Park, Greg M. informed me that a few people had reported this problem. After examination, he explained that they were as warm as the factory had designed, but that Lexus Japan is now looking for a way to improve the feature. I greatly appreciated the time he took to explain the problem. More

great service as usual I am with you since 1999 I am dealing since 1998. I am fully satisfied from sales to service. I don't feel necessary to shop around. "Lexus on the park " is my one srop shop I am dealing since 1998. I am fully satisfied from sales to service. I don't feel necessary to shop around. "Lexus on the park " is my one srop shop More

Battery failure My car wouldn't start - roadside assistance got me started - went to dealership and asked if they could check the car. TGhey took the car without app My car wouldn't start - roadside assistance got me started - went to dealership and asked if they could check the car. TGhey took the car without appointment and within an hour let me know that there was corrosion on the battery posts and that they had cleaned them and the car was good to go. NO CHARGE and a smile! Much appreciated Marlon. Eric Sparks More

Easy! Make an appointment, drop off my car, wait in the lounge, go back to work. No hassle service. Great customer service skill from Kevin Fam. Make an appointment, drop off my car, wait in the lounge, go back to work. No hassle service. Great customer service skill from Kevin Fam. More

Very happy customer My experience with this dealership was excellent. My husband and I had a list of dealerships to visit to look for my new (used) car. We were so happy My experience with this dealership was excellent. My husband and I had a list of dealerships to visit to look for my new (used) car. We were so happy with the salesman Ben, and the vehicle that he showed us that we bought the car that day. Ben is a very trustworthy salesman. Ben lead us to Anthony in the finance department. He is also very trustworthy. Anthony explained everything to us. We returned a few days later to pick up the car. The car was clean and ready for us to take home. I would recommend this dealership to all my friends and family. I will return to this dealership to purchase another car someday. More

lexus on the park ,grate service my experience with this dealership was excellent , grate customer service, especially with sales person benjamin momayes ,he was very knowledgeable my experience with this dealership was excellent , grate customer service, especially with sales person benjamin momayes ,he was very knowledgeable and honest person and very patient with client i am so happy i bought the car from there. sh More

Lexus on the Park - 200NXt From the minute I walked into the dealership until the day I drove my first Lexus off of the lot, my experience with this dealership was exceptional. From the minute I walked into the dealership until the day I drove my first Lexus off of the lot, my experience with this dealership was exceptional. I have bought and sold my share of cars over the years. Unlike many other experiences I had in the past with other dealers, I experienced patient, knowledgeable, EXTREMELY hardworking and genuinely friendly people at Lexus on the Park. My sales person (Tom Homewood) was extremely was very knowledgeable, and dedicated to finding me the right car for myself. He listened very well and genuinely seemed interested in satisfying everything I was looking for. He followed up consistently with friendly emails and telephone calls. Anthony and Lazar were very good in taking me through the paperwork and warranty/extra options phase after I had decided on my vehicle. Josie was exceptional as a Delivery Specialist, spending all the time I wanted in explaining the numerous features on my vehicle. Everyone worked very well together in making sure the experience was first rate. More

Great service As always the level of service is great and really I have no complains. The shuttle to the subway running very smoothly. The car wash could have be As always the level of service is great and really I have no complains. The shuttle to the subway running very smoothly. The car wash could have been a notch better but it was OK. More

The service quality needs to be improved I have recently visited this dealer for a scheduled repair work just after a big snowing. 1. I actually waited for almost 3 hrs for the less than 2 I have recently visited this dealer for a scheduled repair work just after a big snowing. 1. I actually waited for almost 3 hrs for the less than 2 hrs work. 2. I was told after 2 hr that my car is under washing and will be coming out soon. After another 1hr, I was told my car is ready and it is parking outside. But apparently it is Not washed at all. Please keep the promise to customers. 3. I have purposely taken out my driver matt after parking it outside the office. So it is pretty clean and dry on the drive side floor. Thought they would put a plastic cover on driver side before driving it to prevent dust in, the same as at another Lexus. But when I picked my car, I found that the drive side is wet and with dirty snow on the floor. Why not using plastic cover and just step in with dirty snow? These are small things but make me unhappy. Still there are some improvements needed for Lexus. More