Lexus On The Park

Car purchase Great people and great service, and a great car. All questions answered, and any concerns resolved. I would have no problem going back for my next car Great people and great service, and a great car. All questions answered, and any concerns resolved. I would have no problem going back for my next car. More

Abid took lead to resolve issue I have been a Lexus on the Park loyal customer for many years and they have been providing reliable service to keep my IS250 running flawlessly. On I have been a Lexus on the Park loyal customer for many years and they have been providing reliable service to keep my IS250 running flawlessly. On April 4/2015, my service adviser Marlon told me that the passenger front tire which I brought 6 months ago had a bulge on it, was not covered by any warranty. He tried his best but beyond his authority. However, this caught me by surprise because 1) To my knowledge, dealer has a minimum of 12-month parts warranty. 2) Michelin Canada web site has warranty for their tires. To make a long story short, Abid took care of me and this issue. This is good customer service. He certainly understands how to take care of his customers. Good job. ... Dave Tang More

Great help in difficult situation My tire blew out the night before and I brought it in to get it fixed/replaced under the tire/rim protection program that I purchased with the car. A My tire blew out the night before and I brought it in to get it fixed/replaced under the tire/rim protection program that I purchased with the car. As I had no appointment, I wasn't given a time frame of when the fix would be done, but Brian was kind enough to try and work out a quick turnaround time. I was quickly out in an hour and my tire was replaced as part of the program. Throughout the process, Brian was helpful and informative giving me updates on the service. Thanks! More

Excellent Customer Service From the initial sales service to the handover of the keys, our experience was excellent. Not only was everyone we encountered helpful, they were also From the initial sales service to the handover of the keys, our experience was excellent. Not only was everyone we encountered helpful, they were also very nice and pleasant to deal with. This was our first Lexus purchase and we were very impressed with the vehicle, the pricing and of course the service. Well done Lexus-on-the-Park. More

Excellent as always! Alistair, Mark, Sandra & the whole crew always make us feel like part of the family at Lexus on the Park. I'm sure I'll be back when the next car need Alistair, Mark, Sandra & the whole crew always make us feel like part of the family at Lexus on the Park. I'm sure I'll be back when the next car needs to be replaced. More

very comforting and feeling good I changed my Rx350 to Is 250 AWD yesterday. So far I am a loyal customer f Lexus (On The Park) I was extremely satisfied with David Lee who I met fo I changed my Rx350 to Is 250 AWD yesterday. So far I am a loyal customer f Lexus (On The Park) I was extremely satisfied with David Lee who I met for the first time .He was excellent in all aspects of care deals .Lazar (financing) was very competent ,clear in explaining all terms/conditons. Josie :what can I say Tech wizard .Bravo There was no stone left to turn, everything was accommodated ,that is why I stayed with Lexus ,fantastic service, wonderful charming people to take care of you. Good Stuff. K.Sane, President Care2000 More

Customer service par none. Dwayne Chin is and has gone above and beyond. There were a couple hiccups on pickup day but he has more than made up for it. Being in the customer se Dwayne Chin is and has gone above and beyond. There were a couple hiccups on pickup day but he has more than made up for it. Being in the customer service industry myself he sets a high bar and I am very confident that I picked the right dealership and I was looking @ Mercesdes Bens and BMW. Dwayne listens to me. To the point that he knew it was my car and not my husbands. Special heads up to Josie Allen (terrific). Great work team. More

Great customer service!! They had great customer service. I was pleased with the all the staff who were willing to help and made my experience a pleasant one. I will recommend They had great customer service. I was pleased with the all the staff who were willing to help and made my experience a pleasant one. I will recommend this dealership to everyone and the cars are awesome. More

Great Experience! We really had a great time, dealing with professional staff at Lexus on the Park. They were all pleasant and easy to work with, in such a short perio We really had a great time, dealing with professional staff at Lexus on the Park. They were all pleasant and easy to work with, in such a short period of time. Special thanks to David Lee, very knowledgeable and helped us a lot throughout the whole process, and did an excellent job, we are so thankful that he was assigned to us. To Trevor Armstrong, Lazar Lazarovski, Josie Allen, you all did a great job, best customer service, you all treated us very nice, we will definitely recommend this dealership, and looking forward to work with them in the future... You guys rock!! Thanks, edjetjames More

Pleasant experience My experience can be summarized as efficient service, pleasant personnel, accommodating and flexible in assistance. Overall, I was very pleased with My experience can be summarized as efficient service, pleasant personnel, accommodating and flexible in assistance. Overall, I was very pleased with Lexus Inn On The Park. More