Lexus On The Park

very nice Nice experience and friendly staff. Speedy service and Nice rental car service. I would definitely recommend this dealer to my friends. Looking forw Nice experience and friendly staff. Speedy service and Nice rental car service. I would definitely recommend this dealer to my friends. Looking forward to having a nice relationship with the dealer in the future. More

Walking in the door was a good experience I should have just walked around to get a feel of the people, instead I asked to see a sales person. I usually am a good judge of character, I should I should have just walked around to get a feel of the people, instead I asked to see a sales person. I usually am a good judge of character, I should have chosen a sales person without asking for a salesperson. The person they assigned to me initially was good until we made the deal. My phone calls were not returned in a timely manner, I asked a question he said he would ask the sales manager, however, when he relayed the information back to me it was not the question I wanted asked. I did not go over his head to call the sales manager myself as I was hoping he would have asked the question the way I presented it to him. I seems he did not comprehend the question to ask it in way it is was presented to him. Nothing wrong with the overall dealership staff, all were very respectful and pleasant; I would have liked another sales person. Also when I informed him I would be bringing a check to pay for the vehicle, this was not presented to the finance person and when I came in to pick-up and pay for the vehicle the finance had to redo the paper work. My salesperson did not fully explain the chip guard protection for the hood that cost $500.00. I was under the impression it was the whole hood and sides not just 1/4 way on the hood, so I was not well informed. When I saw it on pick up I was surprised and thought I could have done something more with the 500.00 or purchased the plastic shield for less. The vehicle was not cleaned properly and there is a huge orange stain on the from carpet on the passenger side that was not addressed. The person explain the technical part of the vehicle actually had to get a person to come and clean the dust and from the vehicle, so that in itself tells me not to much was done to the interior. The person I worked with in finance was wonderful and the person who explained the vehicle was wonderful. More

Always a pleasure It is always such a pleasant service experience arriving at Lexus on the park. The staff is exceptional and provide a very high level of customer ser It is always such a pleasant service experience arriving at Lexus on the park. The staff is exceptional and provide a very high level of customer service that is seldom found anywhere today. Management is to be commended and I have no problem referring anyone to this dealership to do their auto shopping and for the ongoing service provided. Keeps me driving Lexus. More

Exceptional Service! This is my 2nd RX-350 from Lexus On The Park and it is the attention to detail and excellent customer service that keep me coming back. They have earn This is my 2nd RX-350 from Lexus On The Park and it is the attention to detail and excellent customer service that keep me coming back. They have earned my trust and loyalty. More

Brian Mitchell Brian is the reason that I keep coming back for service. He is helpfull, friendly and most cooperative. Management should recognize how valuable he Brian is the reason that I keep coming back for service. He is helpfull, friendly and most cooperative. Management should recognize how valuable he is to this dealership. He recognizes that the service will be hours and has a car available for me. More

Good experience Valet service provided by Sandra was much appreciated. The car was washed & cleaned inside & out. You need more than one person to provide valet serv Valet service provided by Sandra was much appreciated. The car was washed & cleaned inside & out. You need more than one person to provide valet service. We had to wait a long time on a previous occasion & finally drove in ourselves to switch to summer tire's. More

Beyond satisfaction I recently purchased my second vehicle from Lexus On The Park and the attention to detail was impeccable yet again. Sean Johnson went above and beyon I recently purchased my second vehicle from Lexus On The Park and the attention to detail was impeccable yet again. Sean Johnson went above and beyond my expectations, as did Yin Chan. I would highly recommend this dealer and will definitely purchase my vehicles from them in the future. More

Service was excellent My service appointment was fast, thorough, and they even treated my wife and I to breakfast. The "team" in the service department are very friendly. My service appointment was fast, thorough, and they even treated my wife and I to breakfast. The "team" in the service department are very friendly. I was asked if there were any problems with my vehicle and they were addressed. This is the 5th year I have been using Lexus on the Park and my second vehicle purchased from them. I'll keep coming back. More

personal interaction Kevin was personable, friendly, took appropriate time, good listener. Listened to my concern over Lexus pricing and was careful not to oversell. Co- Kevin was personable, friendly, took appropriate time, good listener. Listened to my concern over Lexus pricing and was careful not to oversell. Co-operated on giving me the 10% discount that Toyota has been giving me. Lexus pricing still a concern for a simple oil change. Toyota much cheaper for same or similar service. More

MAINTENANCE SERVICE Very busy place and yet with in a few minutes i was assigned a service adviser. Greg. He was extremely helpful. My car was ready with in couple of Very busy place and yet with in a few minutes i was assigned a service adviser. Greg. He was extremely helpful. My car was ready with in couple of hours and he even offered me a loaner car. I told him i will wait. in the dealership till the car was ready. At that point he offered me a lunch food coupon. I was treated like somebody. As i was leaving, I met Abid, service manager whom I found very professional. More