Lexus On The Park

excellent service, communication I am going to Lexus since 2013 for service on my vehicle, so far every time I got satisfactory job done , I will keep continue service as long I am I am going to Lexus since 2013 for service on my vehicle, so far every time I got satisfactory job done , I will keep continue service as long I am driving RX350 More

Hard to complain about anything. Very elegant transition from service to a loaner for the day. The work on the car was flawless and reassuring. I was never rushed nor was I ever delay Very elegant transition from service to a loaner for the day. The work on the car was flawless and reassuring. I was never rushed nor was I ever delayed. More

Well taken care of The staff at Lexus on the park always made me feel important and pays attention to my comments and opinions. Their quality of work had been more than The staff at Lexus on the park always made me feel important and pays attention to my comments and opinions. Their quality of work had been more than satisfactory over the years. More

First Class It is always a great experience dealing with the staff at Lexus on the Park. Treatment is first class and the staff is very friendly and helpful. Even It is always a great experience dealing with the staff at Lexus on the Park. Treatment is first class and the staff is very friendly and helpful. Even though I had to return the next day to have the service department deal with warning lights that appeared after the initial service, Brian was apologetic and had the minor service done immediately. More

POOR RECEPTION AND ATTENTION Poor customer focus. Waited 25 minutes, then went to find someone - overall 50 minutes. No coffee/water offered. Felt like a cog-in-a-wheel. Poor customer focus. Waited 25 minutes, then went to find someone - overall 50 minutes. No coffee/water offered. Felt like a cog-in-a-wheel. More

Brake noise while travelling Brian gave us the best service we have ever received from any dealer anywhere in Canada or the US. We heard a noise in the brakes while travelling fro Brian gave us the best service we have ever received from any dealer anywhere in Canada or the US. We heard a noise in the brakes while travelling from Ottawa to Toronto and called our dealer in Ottawa; he advised taking the car in for an immediate look as soon as we got to Toronto. It was late on Friday afternoon so we called from the road and made an appointment. Brian bought us lunch and inspected the car and found the problem, whatever it was, had gone away, along with the noise. Moreover, the service check up which was to cost $69.00 was absorbed by the dealer. If we lived in Toronto, I know where we would deal. Thank you Brian, you turned a stressful situation into a great surprise. Pat Ross More

Quick response and great service I had a problem with a warning light. Marlon gave me a speedy appointment and got the problem fixed pronto! Quick response and great service. I had a problem with a warning light. Marlon gave me a speedy appointment and got the problem fixed pronto! Quick response and great service. More

Service I was very satisfied with the work done on my car, the staff are friendly and great to deal with and treat the customers with a lot of care and respec I was very satisfied with the work done on my car, the staff are friendly and great to deal with and treat the customers with a lot of care and respect. I will have my car serviced there from now on. More

Same level service as other place, maybe less. Made an appointment for an oil change. On the way to the service, the car broke down (flat tire) and was late for the service. I called in to see if Made an appointment for an oil change. On the way to the service, the car broke down (flat tire) and was late for the service. I called in to see if later appointment time was available and the service receiptionist kindly suggested I bring the car in anyway and it would only take 2 hours or so - now this involves tire job and an oil change. Took the car in, the service adviser complains that next time I make an appointment, not just walk in. I explained what had happened. He looks at me wierdly and suggests I wait in the waiting area. If it's the same day, don't you guys have on the system that I booked for a service? Asked for a loaner, he says no since the car was not purchased from them. (I actually didn't know about this) The waiting war happens. 2 hours - as expected 3 hours - I asked to see what's happening. Someone tells me my car is being brought to the service now. (Next in line I guess) 3 hours and 30 mins - I get a call from the reciptionist asking me if I brought my car in. xxx? 4 hours - I asked another service adviser. He tells me the car is in the car wash stage, At least this adviser was kind enough to call to confirm, (the older gentleman). Paid the dues and 15 mins later, the car shows up nice and clean. Had no lunch since the car became flat and took 1 hr to get it back up running and took straight to the service.. At 2:30pm? 3pm? The Cafe was closed, no where close to eat (at least within walking distance), except for some popcorns and cup cakes at Toyota dealership beside. I've always took my car in at Don Valley North for service and everytime, it was great. This was my first time taking it to On The Park. Only reason being, I bought another Lexus, this time at On The Park. I was going to set this dealership as one place to go to for both of my vehicles, but I guess I was wrong. Only take the car that was purchased from the specific dealership, otherwise, you will get a whole different level of service. I am going to go back to Don Valley North, perhaps I am going to try to take my new vehicle bought at On the Park, to see how the customer service is any different. More

Service I was very satisfied with the work the was done my last visit. I will go to the same dealership for future servicing my car. I was very satisfied with the work the was done my last visit. I will go to the same dealership for future servicing my car. More