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Lexus On The Park
Toronto, ON
1,361 Reviews
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1,361 Reviews of Lexus On The Park
October 12, 2016
Damage to Lexus RX350 during car wash at Lexus on the Park On August 22/2016 my 2010 Lexus RX350 incurred significant body damage while travelling through the joint Toyota/Lexus on the Park car wash . I have On August 22/2016 my 2010 Lexus RX350 incurred significant body damage while travelling through the joint Toyota/Lexus on the Park car wash . I have used this car wash numerous times without incident. However, on this occasion, half way through the car wash my vehicle derailed off the metal track and incurred the damage. From the onset, Lexus on the Park assumed no responsibility for any damages and maintained the following position: Firstly, all car wash users are to assume all risks and potential damages as stated on the car wash sign before one enters. This warning would presumably absolve the company of any responsibility. Secondly, Lexus on the Park insisted that the damage was caused by driver error which I find difficult to understand since the car was in neutral and travelled half way through the car wash when it derailed. Also when asked to view inside video of the car wash, Lexus on the Park stated that no video which could help corroborate either side existed. Potential users of this service should be aware of these conditions and stipulations. As a result of the damage to my vehicle, I was compelled, due to safety concerns, to get my vehicle repaired by going through my insurance company which deemed the accident a no fault claim. However, I was still responsible for the deductible. As well, Lexus on the Park failed to forward requested company insurance information to my insurance adjuster when asked so that both insurance companies would be able to exchange information and discuss the matter. Presently, I am still attempting to settle matters with Lexus on the Park but there has been a lack of adequate and timely return communication from all levels of management at Lexus on the Park. It should be noted that no individual at the company management level has directly contacted me although a letter of claim and ensuing emails were delivered and sent to the company manager directly within a day or two of the incident. Due to the lack of progress and frustration experienced throughout this ordeal, I am currently proceeding to investigate all options and avenues in order to resolve this matter to my satisfaction. Guido Iantorno More
by iantorno
Employees Worked With
Alistair Baxter, Abid Shivji, Kevin Fam
October 12, 2016
TOM IS THE BEST I would recommend everyone to ask for Tomhas H. He provides excellent customer service. He helped us in every way and because of him we got the car we I would recommend everyone to ask for Tomhas H. He provides excellent customer service. He helped us in every way and because of him we got the car we exactly wanted!! :) More
by ash.c
Employees Worked With
Thomas Homewood
October 09, 2016
had a very good experience Larry was very friendly and informative. He did not pressure us at all into doing anything. He steered us to the right direction whenever we asked for Larry was very friendly and informative. He did not pressure us at all into doing anything. He steered us to the right direction whenever we asked for some advice related to the car and they did not seem sales driven advice - which is very good. Same can be said for Stefani when we were closing the deal and we were given ton of different additive options (which we declined all) in a friendly way. Christine explained most of the functionalities of the car in a very courteous and informative manner. More
by Al-Mustansir Mukhles
Employees Worked With
Larry Danziger, Christine Nam, Stefani Kossingou
October 08, 2016
Love my 2013 lexus ES 350 from this fantastic dealer Staffs are all very professional, friendly, knowledgeable. and accomodating. Benjamin and Josie Allen are the best !! Receptionists at front desk a Staffs are all very professional, friendly, knowledgeable. and accomodating. Benjamin and Josie Allen are the best !! Receptionists at front desk and service dept are all very pleasant and polite. More
by Lexus girl
Employees Worked With
Receptionist ladies at Service Dept. , Sean Johnson, Benjamin Momayez, Josie Allen, Stefani Kossingou
October 07, 2016
First Lexus Experience! Bought my first Lexus and love the car with the F-Sport features! Farzad and was a great person to deal with. He was always in a great mood and willin Bought my first Lexus and love the car with the F-Sport features! Farzad and was a great person to deal with. He was always in a great mood and willing to help. He communicated quickly and efficiently. Josie explained all the features of the car with great knowledge. I will be back to Lexus on the park! More
by jays2016
Employees Worked With
Josie Allen, Farzad (AJ) A. Jafari
October 06, 2016
Regular maintenance For the last five years I have always been approached with kindness and a smile. I have never had unpleasant visit in the service department. For the last five years I have always been approached with kindness and a smile. I have never had unpleasant visit in the service department. More
by Daniela
Employees Worked With
Marlon Marquez
October 06, 2016
John de Sousa,Ali and Christine are great We've dealt with John de Sousa for over ten years. He's great!!!! He listens to and cares about his clients......Ali and Christine took care of us ver We've dealt with John de Sousa for over ten years. He's great!!!! He listens to and cares about his clients......Ali and Christine took care of us very professionally. Needless to say we'll be back to Lexus on the Park for their great service and sales team. More
by Frank1604#
Employees Worked With
John De Sousa, Christine Nam, Alexandrine Brisson
October 06, 2016
Love my new Lexus! I just purchased a 2016 IS 300 F sport and I absolutely love my new car! A huge thank you to Tom Homewood who was my sales consultant. He is professio I just purchased a 2016 IS 300 F sport and I absolutely love my new car! A huge thank you to Tom Homewood who was my sales consultant. He is professional, friendly, courteous and attentive. Tom took the time to answer all of my questions. He is very knowledgeable and showed me all of my options, before creating the best deal possible. I had visited another dealership prior to Lexus on the Park and did not have a very good experience. However, from the moment I walked through the doors at Lexus on the Park, I was greeted by friendly and helpful staff. Thanks Tom for making the purchase of my first Lexus a wonderful experience! More
by Martina
Employees Worked With
Thomas Homewood
October 05, 2016
Excellent experience! We had a terrific experience. David Lee was fabulous. Christine Nam showed us the ropes of our new RX350. We will always go back for sure. We had a terrific experience. David Lee was fabulous. Christine Nam showed us the ropes of our new RX350. We will always go back for sure. More
by Jenfsegal
Employees Worked With
David Lee
October 05, 2016
Josie Allen, Delivery Specialist sooooo helpful I took our 2015 Lexus in for help with pairing a new phone. Josie not only did that (quickly and efficiently in a very friendly manner), but also sug I took our 2015 Lexus in for help with pairing a new phone. Josie not only did that (quickly and efficiently in a very friendly manner), but also suggested many other very helpful adjustments and ways to use the voice command system that we hadn't been told about when we took delivery of the car 10 months ago. She listened and answered questions but didn't overwhelm. P.S. Could your (Dealer Rater) "Terms of Use" be more user-friendly? More
by Nancy
Employees Worked With
Josie Allen
