Lexus Of Oakville

I booked my tx350 first oil change service over phone at 1pm September 30,2024. Was advised that it could take Upto 2 hrs. I also confirmed the shuttle as my house is 3 km away. Today when I meet Jose Vasqu 1pm September 30,2024. Was advised that it could take Upto 2 hrs. I also confirmed the shuttle as my house is 3 km away. Today when I meet Jose Vasquez’ who is assistant service manager told me if I wait it will be 2 hrs and if I take shuttle it will take 4 hrs. I had an appointment at 430pm in mississauga and I planned accordingly. I didn’t bring my laptop so I could work there. So had to cancel and get out. Wasted 2 hrs unplanned. My car is overdue and now will have to wait for another appointment. Not coming back to this dealership for sure. Mr Jose have attitude a lot. He should learn customer service. I asked him about stain on my windshield not going after the car wash. He replied to stop me parking under tree. I told him I never park under tree. He asked me from where those coming from then. He tried to prove I was lying. Shuttle is a requirement and we bye Lexus pay hefty amount of money for so called Lexus service. Now getting a service which is worst then any road side dealer. I bought my first car Nx300 fro here in 2021 and found the price is not competitive. This time I bought it fro another dealership with much lower then the final price of this dealership. So I advice you to take care and do your research before you take any service from here. More

I’ll start this review by stating that almost all the employees in the service department I interacted with (especially Chris) over 2 visits were kind, friendly and generally great to work. However, the employees in the service department I interacted with (especially Chris) over 2 visits were kind, friendly and generally great to work. However, the service manager, Nancy, was extremely rude, condescending and confrontational not only to myself but also to her own employees during my visit. As someone who supposedly represents the Lexus brand and oversees the work performed at this dealership, Nancy has a lot of work to do and perhaps could learn a thing or two from her own employees. I brought my vehicle in to Oakville Lexus on June 19th to diagnosis and repair a noise coming from the lower dashboard area of my NX. Two days after the initial visit, on June 21st, when attempting to refuel the vehicle I noticed the buttons for the fuel door release and trunk were not working (which are located on the lower dash panel where the work was completed). Upon closer inspection, I also discovered a scratch on the same panel caused by the technician using a pry tool. Luckily, I was able to locate the emergency release lever in the trunk and open the fuel door (instead of waiting hours for a tow truck with my family in the vehicle). I contacted the dealership and made an appointment to bring the vehicle back in the following week. On June 26th I brought the vehicle back to Oakville Lexus and informed them about the fuel and trunk buttons not working after having the vehicle serviced at the dealership the previous week. I also pointed out the scratch to the service advisor, who visually examined the area where the technician had worked and ensured me that they’d order and replace the damaged panel with a new part. Approximately 1 hour after dropping the vehicle off I get notified that the car is ready and the electrical connecter was not plugged back in like I expected (which is fine, mistakes happen). The service manager, however, had decided not to replace the damaged panel. After requesting to speak to the service manager directly (Nancy) we walk out to my vehicle where I point out the scratch and remind her that her own employee acknowledged the damage done by the technician. She immediately started arguing with me and repeatedly claimed the scratch was “nothing” and that it’s “part of the grain in the plastic”. After several minutes of Nancy insisting the scratch didn’t exist, I requested paperwork of both service visits at Oakville Lexus to contact Lexus Canada. Ironically, that’s when Nancy finally decided to bring me back into her office to discuss a solution. First, she suggested having the plastic panel refinished (which I declined with the vehicle just over a year old). She angrily claimed that the entire dashboard would have to be replaced even though I informed her the lower dash panel could be removed separately without removing the upper dash (which was later confirmed by a service representative who corrected her and provided a part number). Finally, she bitterly called the technician who worked on the vehicle into her office and asked if the scratched area was covered during servicing (not that it mattered since the damage was already done). Not only was this completely unnecessary, but calling out your employee like this in front of your customer is simply unprofessional. Approximately 1 week later the GM of this dealership (Mike) sent me an email repeating the same lies as Nancy, denying any damage done to my vehicle (again, despite their own employees acknowledging it). Be warned of the way you’ll be treated by the service manager and GM at Oakville Lexus if things go wrong, or you receive sloppy work like I did. There are many Lexus dealerships in the GTA, so choose wisely. More

Terrible dealership. The only positive thing I will say is during the process of buying the car, everything is super smooth. Then we ran into hiccups with the service dep The only positive thing I will say is during the process of buying the car, everything is super smooth. Then we ran into hiccups with the service department, nickel and diming us. Everything there is overpriced and on top of it, THEY MAKE YOU PAY FOR YOUR RENTAL WHEN THEY CANT GET THE CAR BACK TO YOU IN THE TIMELINE THEY INITIALLY SAID! Now let’s go to the end of lease. Everyone acts like your best friend because there’s equity in the vehicle, and you act in good faith, be honest with them and the minute they know you’re not buying out the car and/or going to another brand, that’s when the knives go in your back. You would think their owner would at least want you to go to another one of their dealerships even if it’s not another Lexus. I waited 2 weeks to hear from someone from another brand, but same owner, and nothing. I tried trading in the lease to another brand and the GM blocked it. Made up a new clause that only another Lexus dealership can buy the vehicle now. This was no where in the lease agreement and they made it up on the spot to block us trading the car in. Then they offered us 1500 to bring the car back yet the other dealerships were giving us minimum 4K. Luckily we found another dealership that owns a Lexus dealership and they took the car no questions asked. Avoid Lexus of Oakville at all costs. More

Yesterday I picked up my new Lexus NX 350h Hybrid. I am absolutely delighted with it. I would like you to know that all of your team at Lexus of Oakville provided me with exceptional service durin I am absolutely delighted with it. I would like you to know that all of your team at Lexus of Oakville provided me with exceptional service during the process of choosing, buying and taking delivery of my new (fourth) Lexus. In particular you will want to know that Marcus Stefani is an absolute credit to your team and always a pleasure to deal with, plus Rahib Choudhury who provided an excellent explanation and demonstration of all the electronic bells and whistles Your service team, who I have dealt with over many years, is also a pleasure to deal with So very many thanks to you and all your team at Lexus of Oakville. You truly have an exceptional dealership More

Very Good! Excellent service....! Honestly...no exaggeration...very good from all aspects...repeat 'all'....this dealership is as good as the Lexus vehicle is.. Excellent service....! Honestly...no exaggeration...very good from all aspects...repeat 'all'....this dealership is as good as the Lexus vehicle is... More

An Extremely Professional Dealership! What a pleasure it was to work with Fiona Song on the search for, and eventual purchase of my new vehicle. Fiona is knowledgeable, so pleasant, ve What a pleasure it was to work with Fiona Song on the search for, and eventual purchase of my new vehicle. Fiona is knowledgeable, so pleasant, very courteous, and provides the utmost in customer service. She has that rare quality to actually listen to what a customer wants in a vehicle, and then do the research to serve-up my dream vehicle on a silver platter. Not all Sales Consultants at other dealerships do this. Additionally, everyone at Lexus of Oakville treated me like royalty. By far, this was the best experience I have ever had with a car dealership, over all my decades of car-purchases. More

Had a major car problem, coming to Oakville from Montreal. Cannot believe how good the service was for someone they knew was from out of town. Kevin Neilson in service, so helpful and professional, Montreal. Cannot believe how good the service was for someone they knew was from out of town. Kevin Neilson in service, so helpful and professional, what a great ambassador for Lexus, Thank you More

Marina and Fred were excellent. We came from out of town and everything went smooth and friendly and professional. Thanks Marina We came from out of town and everything went smooth and friendly and professional. Thanks Marina More

My late husband and I have been existing customers at this dealership over the last few years and today when I went in to buy one of their high end vehicles they refused to take my busy because I didn’t this dealership over the last few years and today when I went in to buy one of their high end vehicles they refused to take my busy because I didn’t live within their jurisdiction. I spoke with Mike, one of the managers, and was very disappointed in the way he dealt with me. They have lost my business! More

I have given this dealership two opportunities to work with me. The first time I went looking for a car, the sales agent Sandra didn’t seem to care and didn’t even respond to my emails. I complained to th with me. The first time I went looking for a car, the sales agent Sandra didn’t seem to care and didn’t even respond to my emails. I complained to the manager Michael and he chose another agent to work with us Nikki. She was very arrogant, cold and unfriendly. She didn’t even try to provide satisfactory customer care. She also left zero room for any negotiation and was clearly keen to use pressure tactics. I do not recommend this dealership and will never approach them again. More