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Lexus Of Edmonton
Edmonton, AB
297 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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297 Reviews of Lexus Of Edmonton
October 31, 2018
Great service I had my 48K service and the service staff demonstrated outstanding professionalism and courteousness throughout the entire experience. The staff were I had my 48K service and the service staff demonstrated outstanding professionalism and courteousness throughout the entire experience. The staff were pleasant, helpful and went out of their way to make sure that the service experience a smooth one with minimal of inconvenience. My comments apply to the entire staff: booking staff, the service desk staff and the concierge. More
by JJ
Employees Worked With
Amy and other staff
October 27, 2018
Awesome service- as usual Received the same incredible service once again. The ongoing service from Lexus of Edmonton is a huge reason I bought from this dealership. The serv Received the same incredible service once again. The ongoing service from Lexus of Edmonton is a huge reason I bought from this dealership. The service is second to none. I would (and have) constantly recommended them for purchase and service More
by Kev-yeg
Employees Worked With
Any
October 27, 2018
Easy check up Prompt, easy, efficient. Punctual and thorough. Comfortable waiting area. The work was completed in the time frame promised. Car was washed inside and Prompt, easy, efficient. Punctual and thorough. Comfortable waiting area. The work was completed in the time frame promised. Car was washed inside and out. Excellent. More
by Skates5544
Employees Worked With
Matt Miller
October 20, 2018
Great service As always, the service was great and the people were very professional and friendly! I dropped off my vehicle at 7:30 a.m. and they called at noon to As always, the service was great and the people were very professional and friendly! I dropped off my vehicle at 7:30 a.m. and they called at noon to say everything had been completed already. More
by RXowner
Employees Worked With
Kerri Page, Ross (shuttle guy)
October 17, 2018
The service was excellent, All aspects of my service visit were covered as per my previous service visits over the last 7 years. The service was done exactly as I requested, an All aspects of my service visit were covered as per my previous service visits over the last 7 years. The service was done exactly as I requested, and in the time period that I was advised of when I made the appointment. The loaner vehicle was like new and clean. The service personnel even cleaned my winter wheels exactly as I requested. The complete service experience was exactly as I have come to expect from Lexus of Edmonton. More
by Lexus2011129
Employees Worked With
Amy, Lee Moore
October 17, 2018
Lexus of Edmonton Falsified Vehicle Inspection Report and So Upon numerous attempts to settle outside of court, I am forced to commence legal action against Herblens Motors Inc. dba Lexus of Edmonton. Back in Upon numerous attempts to settle outside of court, I am forced to commence legal action against Herblens Motors Inc. dba Lexus of Edmonton. Back in October of 2017, I was searching for a vehicle for my wife and had found exactly what she was looking for at Herblens Motors Inc. dba Lexus of Edmonton's dealership. They were located in Edmonton, but due to their positive reviews online, I felt comfortable purchasing the vehicle as the salesperson was very helpful and answered all of my questions. I was to receive a completely stock vehicle, with manual, two sets of keys, one set of BMW wheels with summer tires having “plenty” of tread remaining, and an aftermarket set of wheels with winter tires mounted on them. On November 6, 2017 I sent Herblens Motors Inc. dba Lexus of Edmonton a wire transfer in full for the purchase of a 2014 BMW M235i. On November 11, 2017, I received the delivery of the vehicle in Calgary and immediately noticed issues. There was a tire pressure monitor light on the dash, two summer tires were completely bald with the wear wire exposed and 6 of the wheels were badly curb rashed, (3 summer and 3 winter wheels). This was never mentioned to be prior to completing the sale. I immediately contact the salesperson regarding the issues and made an appointment at Calgary BMW to have the vehicle inspected. To my absolute astonishment, on November 20, 2017, Calgary BMW informed me that due to extensive aftermarket modifications to the vehicle, they would not be able to service it, and had in fact voided the warranty on the spot! Aside from that, they mentioned that the brakes needed to be replaced, which also came as a surprise as on the inspection report from Herblens Motors Inc. dba Lexus of Edmonton, the brakes were at 8mm. I again contacted Kyle Richards at Herblens Motors Inc. dba Lexus of Edmonton to make them aware of the situation, but my wife was in love with the car, so I was keen to work things through. On November 27, 2017 I took the vehicle to a 3rd party mechanic to diagnose the service light and it was found that the wheels did not even have Tire Pressure Monitor Sensors installed, and needed hub centric rings, as the current set up was simply unsafe. Lexus of Edmonton reimbursed me for the necessary repairs, and my wife was happy, even though they sold me a vehicle that was “safety inspected” and “reconditioned”, it was obvious that they falsified the inspection report and the vehicle did not even get inspected. Very disappointing! Fast forward to October 2018 where we want to go to Calgary BMW to trade the same 2014 BMW M235i for an suv, and even though I thought that I had experienced all surprises with this vehicle, the dealership told me that due to the aftermarket radiator supports and bumpers, the vehicle is not road worthy and they would not be able to take it on trade. I was astonished! Again, I contacted Kyle Richard, the operations manager of Lexus of Edmonton and he refused to take any responsibility in the fact that they sold me a vehicle, on which only 4,000km was driven in the past 11 months, and I am simply unable to sell it! Coles notes, Herblens Motors Inc dba Lexus of Edmonton sold me a lemon. Their inspection report stated that the vehicle was completely stock and was reconditioned and had one year of BMW factory warranty remaining. In fact, the vehicle that Lexus of Edmonton had sold me was not reconditioned, had any warranty and was not even road worthy due to the aftermarket modifications. After 3rd party inspections, the vehicle needed the below repairs… 1. Hubcentric rings on all 4 sides 2. TPMS on all 4 wheels 3. New brakes all around 4. 2 new rear tires The following aftermarket modifications that were not disclosed to me also voided the BMW factory warranty, and make the vehicle not roadworthy. 1. Aftermarket exhaust 2. Aftermarket intake 3. Aftermarket ECU Tune 4. Aftermarket radiator support 5. Aftermarket bumpers Receipts and reports can be provided to the media or those interested. DO NOT TRUST ANYONE AT LEXUS OF EDMONTON AND TAKE YOUR BUSINESS TO ANY OTHER DEALERSHIP. More
by lexusofedmontonscammedme
Employees Worked With
Kyle Richard
October 14, 2018
10 year old Lexus Bought my Lexus from this dealership over 10 years ago. They still provide top notch professional service. I just might keep this Lexus for another 10 Bought my Lexus from this dealership over 10 years ago. They still provide top notch professional service. I just might keep this Lexus for another 10 years. More
by OldOwner
Employees Worked With
Sandy Raubenheimer, Lee Moore, Gary
October 10, 2018
Service for the past three years Since I bought my new car at Lexus of Edmonton, they have given me great service and have gone out of their way to assist me in every way. I would hi Since I bought my new car at Lexus of Edmonton, they have given me great service and have gone out of their way to assist me in every way. I would highly recommend their sales and after sales service. Next summer, my wife will be looking at purchasing a new SUV. We will be shopping at Lexus of Edmonton! More
by Victoria
Employees Worked With
Matt Miller
October 06, 2018
Exceptional!! Went to have my snow tires put on and while my SUV was being serviced, my husband and I were treated to a free breakfast next door. Always treated li Went to have my snow tires put on and while my SUV was being serviced, my husband and I were treated to a free breakfast next door. Always treated like royalty. Like family. Cannot say enough about Lexus of Edmonton. Will never buy from any other dealer. More
by Lynn Dika
Employees Worked With
Ethan Jackson
October 02, 2018
Snow Tire Rotation Went to Lexus of Edmonton the other day to have my snow tires put on and as always the service and personnel there are impeccable. Went to Lexus of Edmonton the other day to have my snow tires put on and as always the service and personnel there are impeccable. More
by Lexus Customer
Employees Worked With
Matt Miller, Evan Schindel
