Lethbridge Kia

NEVER PURCHASE A VEHICLE FROM LETHRBIDGE KIA!!! Poor customer service, misleading information just to be rushed into a contract for 7 years paying way too much for sub par service. The salesman prom Poor customer service, misleading information just to be rushed into a contract for 7 years paying way too much for sub par service. The salesman promised a lower interest rate and no payments for 6 months, the vehicle had a DVD player and it would be cleaned and have a full tank of gas at pickup. EVERY SINGLE ONE WAS A LIE!!! The "dvd player" was one that is attached to the front seats of the van not the factory installed dvd player that is usually seen on the ceiling that was spoken about with the manager. It took over 10 days to finally pick up the vehicle that didn't have a full tank of gas and was below average detailing. Wouldn't recommend purchasing anything from Lethbridge Kia! More

NEVER DEAL WITH THIS LETHBRIDGE KIA DEALERSHIP! I visited this dealership a month ago and it has been a nightmare ever since. The salesperson was very pushy and unprofessional. I liked the used ca I visited this dealership a month ago and it has been a nightmare ever since. The salesperson was very pushy and unprofessional. I liked the used car and wanted to pay cash for it with my line of credit cheque but was told it would be better to finance it as the dealership gets money from the bank that finances it. I fell for this and they prepared the finance papers. The car had to be cleaned as it smelled like cigarette smoke, therefore, we never took the car. When I got home my husband said they were ripping me off with the high price of this 2010 used vehicle and we decided to cancel the deal. So first thing in the morning we went in and we told the girl at the reception that we were not buying the car and wanted to cancel. She did not know how to credit our Visa as I had put $500 down for the car. She had to ask other salespersons that were there drinking coffee how to credit the visa. We asked her if she wanted the finance papers and she said no. Apparently, she did not advise anyone about the cancellation and a few days later, the salesperson called and I told him we had cancelled the deal. He was so rude and told me "You just bought a car lady, you will see when the first payment comes out or your credit will be affected". He treated me like a piece of trash and hung up on me. It gets worse.....when I received the letter from Scotiabank regarding the loan I called the bank to inform them what had transpired and they advised me to talk to the manager as the dealership had to cancel the finance and return the money to the bank. I was then travelling in the US and called the manager from there. He asked me if I could come in to talk to him but I told him I was in the US and wouldn't get back until Thanksgiving. He was very rude as well when I told him the deal was off, he said to me "you will see the repercussions" and hung up on me. He knew I was in the US and that Saturday around 6pm my husband was home and saw someone parking a white car in our driveway, when he came out two guys were running to a car which was parked 3 houses from ours and drove away. They left a sticky note on the windshield saying "the keys are in the mailbox" and a happy face. My husband called the police. The police was not happy with what they had done and tried calling the dealership for about 45 minutes until they got a hold of this Kyle manager and asked him to come and get their car or else they were going to take it to the police compound. 20 mins later two guys came to pick it up. When I came back from my trip, my husband and I went to talk to Kyle, the manager who was extremely rude to us. He never asked us into his office and had us sitting at the entrance by the door. We told him what they did of dropping off the car with no plates or insurance in our driveway was unacceptable. We asked him to cancel the finance, he stood up mad and said he was going to talk to Scotiabank and cancel the finance. I wanted something in writing and told me he doesn't give anything in writing. To this date, they have not cancelled the finance. What they tried to do is to ruin my credit but the bank knows what they have been doing to me. The people working there are young punks with no professionalism whatsoever, very shady people. More