Leggat Kia

Extremely disappointed and disgusted with experience. Customer service between sales staff and managers is unpredictably and very difficult to communicate with. We spent 3 visits at dealership, and wer Customer service between sales staff and managers is unpredictably and very difficult to communicate with. We spent 3 visits at dealership, and were lied to about pricing, forced into signing documents that were legally binding without understand what we were signing and were pushed from minute coming through the door looking for vehicle. We left to see our own way out after being spoken down to because we were unhappy and felt forced into something. Upon sending email to management, no responses to any emails. No apology for the way we were treated. I wouldn’t recommend. More

I want to thank Aaron, Rob and Mike from the Service Department for providing me with their insight on the condition of my rotors. I literally walked into the shop in an unscheduled visit at the end of Department for providing me with their insight on the condition of my rotors. I literally walked into the shop in an unscheduled visit at the end of the day and they were most gracious to spend their time with me providing me with an education about the pair of rotors that I brought in with me. This was not a regular service call and Kia did not make any money from my visit. I can tell you though that this is an example of why my wife and I bought our Kia Sorento through Leggat Kia. I would also like to add that Aaron was kind enough to help me back to my car with the rotors (I have a bad back). Aaron shared more of his insight with me about rotor condition and wear with me outside the shop. He is clearly very knowledgeable about automotive aspects and is passionate about his work, a real asset for Kia. Kia is very fortunate to have such dedicated people like Aaron, Rob and Mike working for them. More

SHOCKINGLY INCOMPETENCE IN THE SERVICE DEPARTMENT OR JUST OUT RIGHT THIEVES, SO FAR OVER FIVE HUNDRED DOLLARS,AND THEY HAVE FIXED NOTHING I DROVE THE CAR IN, NOW THEY MADE IT UNDRIVEABLE AND I HAVE NO CAR F OUT RIGHT THIEVES, SO FAR OVER FIVE HUNDRED DOLLARS,AND THEY HAVE FIXED NOTHING I DROVE THE CAR IN, NOW THEY MADE IT UNDRIVEABLE AND I HAVE NO CAR FOR MY WEEKEND AWAY. THERE COMMENT .....IT IS WHAT IT IS. More

Almost impossible to get someone on the phone to book an appointment and they return your call in few days appointment and they return your call in few days More

I was very disappointed with the service department. You call, you book an appointment, you get there on time and they tell you that there are 3 cars ahead of you! That is poor customer service. I went You call, you book an appointment, you get there on time and they tell you that there are 3 cars ahead of you! That is poor customer service. I went to Canadian Tire who got me in right away! Seriously guys, why book appointments? Not likely going back for service on my Forte! More

I purchased. Kia Forte Ex today, and was very happy with the quality and standards of my vehicle the staff were very helpful especially the Financial Manager Syed Ashfaq, he walked me through the process of the quality and standards of my vehicle the staff were very helpful especially the Financial Manager Syed Ashfaq, he walked me through the process of buying a brand new car and I’m very appreciate of his time and efforts thank you P.S More

Will GAIR is very friendly and VERY professional. He is well informed and very easy to deal with. I would have no hesitation in recommending him to others looking to purchase a KIA. After our purchase he t well informed and very easy to deal with. I would have no hesitation in recommending him to others looking to purchase a KIA. After our purchase he took time to sit with us in our new KIA to explain its many feature. Many thanks to Will. More

Joe Cerino Has earned my total respect as a car Joe Cerino Has earned my total respect as a car salesman. I procrastinated in my purchase for a few months and he did not harass me. He continued t Joe Cerino Has earned my total respect as a car salesman. I procrastinated in my purchase for a few months and he did not harass me. He continued to serve me, however, over that time period by informing me of any special promotions or available cars. He showed patience with my every question and delay. Joe was very informed and answered all my questions very thoroughly. He was also very patient and helpful when demonstrating my new vehicle. Joe always showed respect and demonstrated personalized service and professionalism. He did not pressure me at all when discussing price. . I would definitely recommend Joe Cerino to anyone interested in purchasing a vehicle. More

My Kia vehicle broke down when I was far out of town on a trip. It was under an extended warranty, so I had it towed to the closest Kia dealership. The service there was abysmal and I was told the repair wou trip. It was under an extended warranty, so I had it towed to the closest Kia dealership. The service there was abysmal and I was told the repair would take about 2 months! After speaking with Kia Canada, they agreed to tow my vehicle to my local dealership, Leggat Kia. Darryl, the Service Manager, called me as soon as he received my vehicle and updated me every step of the way during the repair process. He had my vehicle fixed and returned to me in 4 days! Darryl was incredible to deal with and far exceeded my expectations. I am very grateful for the amazing customer service he provided. More