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Leggat Chevrolet Buick GMC

Etobicoke, ON

4.9
54 Reviews

360 Rexdale Blvd

Etobicoke, ON

M9W 1R7

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54 Reviews of Leggat Chevrolet Buick GMC

November 13, 2015

Recalls Do not take your car there !!! They are nothing but scam artists !!!! They lie straight to your face. Don't be fooled by Julian. It was an absolute ni More

by Deana Felts
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julian and some dumb mechanic
July 27, 2015

go here if you want to get ripped off I am honestly so disappointed with the work I revcieved at Leggat Chevrolet in Burlington, Ontario. I brought my truck in for stalling and I had alrea More

by Cbridge
Recommend Dealer
No
Employees Worked With
Shop Forman
August 18, 2014

Poor Customer Service Terrible customer service. Took three weeks to get my car back. They never offered me a rental. They didn't give me a breakdown of what I had to pa More

by Roxy0536
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julian Lavalle, John Sbrocchi
April 23, 2014

Visiting from the USA and had a tire problem. Took car to see if they could find the problem with tire loosing air. Took care of me immediately and made me feel assured they would take care to fi More

by marykz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Lavalle
April 22, 2014

The Best!!! If you care about your car and quality of the service then you have to go to the pros. I always take my Buick Enclave to Leggat for service. We are More

by Kamaldip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Lavalle
April 08, 2014

Bad Warranty Repairs My vehicle has been at this shop for simple warranty repair which turned out to be a nightmare from the start. Instead of fixing the problems with a More

by GMlostmybusiness
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Sbrocchi
March 22, 2014

The customer service is absolutely fantastic at this dealership. I had a problem with my GMC Sierra truck and NO dealerships in my area were able to help me out or guide me to the right person who could More

by Acatalanoo22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Lavalle, Carmen LaTour
Mar 24, 2014 -

Leggat Chevrolet Buick GMC responded

Thank you for taking the time to write. This is Brian Hoecht, General Manager. I know Julian and Carmen appreciate you writing too - it is one thing for us to say we provide great service, but quite another to have our customers take their own time to comment upon it for others to see. On behalf of the team, thank you. Say hello when you are in next.

February 12, 2014

Great service and super friendly! Everything was organized and I was treated like a princess! Julian's demeanour makes visiting always a pleasant one every time. More

by Roxy0536
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Lavalle, Cathy Mancini
February 10, 2014

I started servicing my GMC Acadia in November with LEGGAT dealership and I must say that the employees there are just fantastic and especially Anthony Bondi who happens to be my service Consultant. The very More

by ebansah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Bondi
Feb 10, 2014 -

Leggat Chevrolet Buick GMC responded

Thank you for taking the time to write the review. This is Brian Hoecht, I am the General Manager here at the dealership. Please take a moment to introduce yourself next time you are here. Look forward to meeting you.

February 08, 2014

Tried to buy a 2013 Chev Cruze today, advertised on company website and auto trader for $18,997. After we took test drive and said we liked the car they sat us down in dealer room and after 20 minutes More

by Kalbert60
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luca Giambattista, Paolo Sohal
Feb 11, 2014 -

Leggat Chevrolet Buick GMC responded

Kevin, This is Brian Hoecht. I am the General Manager here at the store. Please call either myself at 647-826-1550 or the store's General Sales Manager, Rob Morano, 416-836-0797. We have reviewed the details of the occurrence with those involved, apologize for the experience, and will make things right with you. We are committed to providing the highest quality customer service, but based on your DealerRater review and separate email, we know you did not share that experience. That is very disappointing to us and we are committed to making it right. We wish to work with you to resolve this and help you achieve Automotive Joy. But first things first. Please call us and let us make this right.

Feb 13, 2014 -

Leggat Chevrolet Buick GMC responded

Remainder of exchange occurred via email. Cut and paste into Review program with identifiable customer info deleted. Customer gave his permission to post this way. This was the exchange: From: Brian Hoecht Sent: February-13-14 10:17 AM To: KAlbert Subject: RE: Leggat Auto Group | Request Information K, Well I am still sorry that you and your son had to go through that. We did have some learning moments on our post-mortem with this. So that you know the discussion/learning was: Mistakes are going to happen, and unless any reasonable person would have known it was a mistake (i.e. price listed at $1,100 not $11,000) then have to honour it until able to run a retraction. And to state what should have been obvious, a proper retraction doesn’t mean making a correction in real time while the customer is here since that would be indistinguishable from a misleading advertising practices and be horrific for “The Helpful Friendly Dealership” brand we hold ourselves to. Thank you again too for taking the time to write and I hope your son enjoys his Cruze: They are a great little car. From: K.Albert Sent: February-13-14 8:09 AM To: Brian Hoecht Subject: Re: Leggat Auto Group | Request Information [#76] Brian thanks for the note but it's too late, my son purchased another car from a Chevrolet Dealer that I've been loyal to for years. I was shocked at what your team did right in front of us. Granted they did explain they made a mistake but they waited to say anything until after the test drive and then left us sitting in the room for 20 minutes while they went and changed the ad on Auto Trader. We did our research. Your car was a good deal but even at the asking price of $18997 it was the second most expensive for sale in the GTA last week. We ended up getting an LTZ, the most expensive one for sale on that specific day. I expect behaviour like this from shady roadside dealers but not a reputable dealer like yourself. Your ratings on customer service were high which is why we made the drive down. Again thanks for the note, I hoped you learn from this. Customers should come first, unfortunately you let us walk out the front door.

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