Langley Hyundai

loyal Hyundai Customers No More,,,,, I would never purchase another vehicle from Langley Hyundai. It has been one of the worst sales experiences I have ever had. I love my Hyundai vehic I would never purchase another vehicle from Langley Hyundai. It has been one of the worst sales experiences I have ever had. I love my Hyundai vehicle but please buy your vehicle at another dealership. I bought one of their used vehicles. I found some issues with the vehicle prior to buying it and as part of the contract I asked for them to be fixed. After purchasing I found out that there was only 1 key for the vehicle and asked for them to supply a second one. I was told that I would get another key by the sales manager. Shortly after the manager left the dealership. I contacted the new manager to arrange for the work to be done to the vehicle and for the new key. The nightmare then started. I was told that I would not be getting another key as it was not something that had been put into the original contract. Of course it was not in the contract as I did not know that there was only one key until I took possession of the vehicle. I then asked about the repairs and was told that it would be scheduled and that I would be called when a day and time was scheduled. I then spent the next 3 weeks calling to get the repairs done. I dealt with the sales manager and the director of sales and both advised that they would look into it and call. Well I never received any calls back. Instead I had to continually call them. After almost 4 week I had to contact the repair shop myself to get an appointment date and then called the manager to tell them the date that it was going in. After all of the time I had to waste to get the repairs finished I also got told that I would not be getting another key as they could not afford $172. I thought that I was being quite reasonable with my request as I was still going to have to pay $90 to have the key programmed. Apparently my business was not worth the cost of the key. More

Looked Out for Our Best Interest After some issues with our aging Santa Fe, Alex and Tyler jumped in and did everything they possibly could (literally everything) to get us into a new After some issues with our aging Santa Fe, Alex and Tyler jumped in and did everything they possibly could (literally everything) to get us into a new (to us) vehicle. Instead of falling into the cliche of a car salesman these men stepped up and made us feel like the only thing that mattered was our happiness. No cons or manipulation, they took care of us without worrying about their profit. It was so nice to have an experience like this, sincere and not about what can I sell them but rather what do THEY NEED. We have been with Langley Hyundai for about 5years and will continue our relationship for a long time to come. Thank you. J&C More

Easy as pie start to finish Visited Langley Hyundai after a deal at Murray Hyundai fell apart. Met with Tyler and told him our story. He was very understanding and did what he co Visited Langley Hyundai after a deal at Murray Hyundai fell apart. Met with Tyler and told him our story. He was very understanding and did what he could to give us his best price. We took the numbers home to think about and crunch and after speaking to Murray again and them caving and giving us what we wanted we compared the deals and Murray was just a little better. We went back to Tyler and asked him to come up a little higher on our trades and then we sealed the deal. They even performed an oil change at their cost to my vehicle that was being traded in because we had to factory order our new vehicle and mine was overdue for its service. They also added another $100 to the trade since we would be paying more insurance as well since we had to wait for the new vehicle. Sergio was also a huge help. More

Very impressed My family and I have been going to Langley Hyundai for a few years now for many reasons. Their customer service is always the best and they always mak My family and I have been going to Langley Hyundai for a few years now for many reasons. Their customer service is always the best and they always make sure we are happy with what we get. I would reccomend this dealership anyday. More

unprofessional or unscrupulous In 30 years of buying vehicles for business and personal use I have never come across a more unprofessional and unscrupulous car lot. As soon as the d In 30 years of buying vehicles for business and personal use I have never come across a more unprofessional and unscrupulous car lot. As soon as the dotted line is signed they treat you with contempt and reneged on promises. In our case a 640 dollar back up camera which was supposed to be installed upon delivery. If you are in the market for a vehicle I would highly recommend buying it elsewhere as I do not feel the sort of behaviour we experienced is unique to our situation but more of a practise standard for Langley Hyundai. More

Great Experience Buying a vehicle is a second large purchase besides buying a house to most families, so it can be very stressful; however, dealing with Langley Hyunda Buying a vehicle is a second large purchase besides buying a house to most families, so it can be very stressful; however, dealing with Langley Hyundai made it easier. We had a great experience when we bought 2014 Sante Fe SUV at Langley Hyundai. We went there on Monday, and drove home with the new vehicle on Wednesday. Thank you everyone in Langley Hyundai especially the sales representative Tyler Sealey. Tyler was awesome, very friendly and professional. Tyler has a great knowledge about cars. He never pushed me and my fiancé to buy anything, and he was very patient with us when we had questions. If you are looking for a vehicle and want a great experience, we highly recommend you to visit Tyler Sealey at Langley Hyundai. More

Bad service and no respect My daughter went in with a friend and her parents to purchase a new car. The deal was made, papers signed, certified cheque was given and a deposit My daughter went in with a friend and her parents to purchase a new car. The deal was made, papers signed, certified cheque was given and a deposit was put down. Was told that the car she wanted should be delivered in approximately 3-5 working days. By the time we arrived home, the salesman had called and asked her to call back. When she called back, the saleman wanted to clarify the order and then stated that what she wanted is not available and to get what she wanted will now cost $4000.00 more. Sounds more like a bait and switch. We went back to the dealer to talk. He states that if she wants the sunroof and leather seats, she will have to go to the next package up (cost $4000.00 more). She did not want to pay more. Then the salesman suggest that she can have the 2 items put in after market at a cost of approximately $2500.00 but the warranty will be voided due to the cut in the roof. Why would she be that stupid. Told him to cancel the deal, give back the cheque (deposit had to be processed and a cheque would have to be made out to her) She stated mail it (1 week later they called and stated that the cheque was ready - don't even know to mail it as per previous instructions) The salesman did not listen at to her, gave her no respect and I would recommend no one to buy from there especially if you are a female or don't mind paying more than the deal you make. Bad service all together More

Great Service Department so we bought a Used Vehicle We took our Sonata in for some minor repairs and when we went to pick it up we asked Charlie in Service if they had any used Santa Fe vehicles. He too We took our Sonata in for some minor repairs and when we went to pick it up we asked Charlie in Service if they had any used Santa Fe vehicles. He took us outside and then Brenda from Sales came out. She showed us some in our price range so we tried one and then sealed the deal by trading in our Sonata for a 2004 Santa Fe. Great people and service. The Sonata we traded in was originally purchased from them in 1996. You always stay with the people that treat you as family. Will keep in touch with them for future purchases. More

A made up story was what I got every time I asked a question. As an example when i asked for the service records that they said they had...they didnt have them. question. As an example when i asked for the service records that they said they had...they didnt have them. More

John Monster - real name is wonderful. Helpful and reliable. Always answers questions quickly. Go see the Monster. He helped our family of 4. Thank you John. reliable. Always answers questions quickly. Go see the Monster. He helped our family of 4. Thank you John. More