Lallier Kia de Laval

Very poor experience: 2-month-old vehicle, 3 defects, and deeply disappointing after-sales service. Vehicle with ~25,000 km, 2024 model, purchased two months ago. Before signing: excellent service, fast r deeply disappointing after-sales service. Vehicle with ~25,000 km, 2024 model, purchased two months ago. Before signing: excellent service, fast responses. Immediately after signing: completely different story. -Delivery defect (peeling bumper paint): Reported immediately with dated and geotagged photos. It took nearly 2 weeks of follow-ups (calls, texts, emails) with no appointment. We ultimately had to show up in person to get a date. We were asked to sign a delivery non-conformity form but were refused a copy despite requesting one. The vehicle was kept for about a week for the repair, without a courtesy car (even though we asked). -Windshield washer reservoir issue: Took 1 month of follow-ups to get an appointment. Upon arrival, there was no record of the appointment in their system. The issue was fixed the same day, but only after we insisted on not leaving the vehicle for another week (which was their initial plan). -Rear camera (unresolved issue): Moisture/condensation inside the camera module, making the image unusable for 1–2 weeks after rain or cold weather. We were initially told this was “normal.” After contacting Kia Customer Care, who confirmed it is not normal, we are now told to come back “the same day it happens” — despite having provided photo evidence. With 3–4 week appointment delays, the issue dries up before any visit. As of today, we are still driving with a defective camera. My advice: I do NOT recommend. If you still decide to buy here, inspect everything BEFORE signing and get every promise in writing, with a copy provided immediately. If you’re buying here to save a few dollars, remember: peace of mind has a price — and you won’t get your time back. More

I had a very disappointing experience at Lallier Kia de Laval. When we first arrived, the parking lot was in poor condition—there were screws scattered on the ground. I personally picked up six before e Laval. When we first arrived, the parking lot was in poor condition—there were screws scattered on the ground. I personally picked up six before even parking my car. When I handed them to the salesperson, the response was simply “oh well,” which was both dismissive and concerning from a safety standpoint. We had an appointment scheduled for 6:30 PM, but after waiting 30 minutes with no update, I had to ask when our salesperson would see us. At that point, they reassigned us to someone else. We looked at three used vehicles, and two of them had cracked bumpers. Even more concerning, the salesperson mentioned that since the accidents were not reported, they would still list the vehicles as having “no accidents.” This is misleading and raises serious trust issues. Additionally, the cars shown to us were not ready—they were not cleaned, and some required mechanical work such as brake repairs. Vehicles should be properly prepared before being presented to customers. Overall, this experience felt unprofessional and disorganized. I would not recommend buying a vehicle here. More

Dishonest dealer. Leased a new vehicle and was given a damaged one that they had did a very good job of hiding. Also do not give them any deposit and if you do not mo Leased a new vehicle and was given a damaged one that they had did a very good job of hiding. Also do not give them any deposit and if you do not more than 50$. I made the mistake of giving 500 down and never received it back. I was a loyal Toyota client for over 20 years and wanted to give kia a chance. Huge mistake! Get everything in writing, take pictures of the car everywhere before leaving the dealership and do not trust a word they say. Do not sign any lease before visually inspecting the vehicle everywhere possible. I received a chip window, dented dash, crack in the bumper which I had noticed and pointed out but was told not to worry you are covered under cosmetic protection which was another lie. Worst car buying experience of my life. They had the nerve to ask me for my Goodrich winter tires which I denied. Greedy, scavengers! More

J'ai acheté une e-golf d'occasion avec Kia lallier Laval en janvier 2026. Mais au lieu d'une bonne expérience, j'ai l'impression d'avoir été trompé. Ce n'est que après avoir tout négocié, signé le contrat en janvier 2026. Mais au lieu d'une bonne expérience, j'ai l'impression d'avoir été trompé. Ce n'est que après avoir tout négocié, signé le contrat et payé la totalité de la somme que le vendeur m'a annoncé qu'il n'y avait qu'une seule clé avec le véhicule (pas de clé de secours). Un double de clé coûte au moins 600$, donc sur une voiture à 14500$, ce n'est pas un "oubli" négligeable. Maintenant le garage ne veut pas payer pour le double, ni même contribuer à la moitié. Je trouve que ce sont des pratiques douteuses. Maintenant je m'inquiète de si ils m'ont caché autre chose sur la voiture. Bref je ne recommande pas. Il y a beaucoup d'autres concessionnaires transparents et serviables à Laval, ne prenez pas de chance. More

Très belle expérience, un service impeccable. Tristan Nantel et Eren Ozgur ont été formidable. Je les recommande à tous! Tristan Nantel et Eren Ozgur ont été formidable. Je les recommande à tous! More

Toujours une experience agréable et personalisé chez Lallier Kia de Laval !!!! Merci à toute l'équipe ! Lallier Kia de Laval !!!! Merci à toute l'équipe ! More

Amazing team,I loved my experience. The best kia dealer i went in my life The best kia dealer i went in my life More

Meilleur transaction, super prix sur mes deux véhicules acheté en moins d'un an avec eux. Tout les départements de la vente au service mon épauler. acheté en moins d'un an avec eux. Tout les départements de la vente au service mon épauler. More

Super Service 5 etoiles! Merci a representant Mario Pardo pour ses conseils et aide tout le long de l'achat! Je recommande Kia Lalleir de Laval Merci a representant Mario Pardo pour ses conseils et aide tout le long de l'achat! Je recommande Kia Lalleir de Laval More

Très bon service, équipe dynamique et efficace. À l'écoute des besoins. Je recommande +++! Très sympathiques. À l'écoute des besoins. Je recommande +++! Très sympathiques. More