Kramer Mazda

purchasing a vehicle I was extremely satisfied with knowledge and professional way both steve presti and alfi(sales mgr) helped me wit my purchase of a vehicle . they we I was extremely satisfied with knowledge and professional way both steve presti and alfi(sales mgr) helped me wit my purchase of a vehicle . they were very friendly and treated me very well. thanksagaain to both for there efforts . More

Poor Service and unethical business conduct Kramer Mazda is the worst dealer I ever worked with in the past 25 years. I don't recommend Kramer Mazda to any customer. I upgraded my Mazada Kramer Mazda is the worst dealer I ever worked with in the past 25 years. I don't recommend Kramer Mazda to any customer. I upgraded my Mazada 3 to Mazda CX5 this month with Kramer Mazda. The sales manager provided me with false and misleading information about the deal to make me sign initial leasing documents. The old vehicle Mazda 3, was inspected and accepted by Kramer Mazda prior to signing the deal. Two days later, we exchanged the cars with agreed lease price. The following week Kramer Mazda sent me an invoice requesting additional $2,300 for damage repairs. This damage could have been repaired by my insurance but it was transferred to the new CX5 after exchange I believe these unethical business conduct by Kramer Mazda with Mazda customers should stop immediately More

Excellent service Great service! Dmitri was really helpful, and took the time to find me the right car and for a great deal! I would Definitely go back, and recommend t Great service! Dmitri was really helpful, and took the time to find me the right car and for a great deal! I would Definitely go back, and recommend to all my friends! More

Buying a used car Fabulous service and would totally recommend to my friends and family. Everything went smoothly and it really was a good experience! Went to a coupl Fabulous service and would totally recommend to my friends and family. Everything went smoothly and it really was a good experience! Went to a couple of Mazda dealers in Calgary and this one is by far the best. More

check before signing The vehicle considered was the 2017 Mazda 6 GT. $42,000 Pricing included block heater, freight, PDI, AC + tire tax and federal taxation. The tes The vehicle considered was the 2017 Mazda 6 GT. $42,000 Pricing included block heater, freight, PDI, AC + tire tax and federal taxation. The testdrive was pleasant, the salesman Enrique was funny and helpful. It was time to sign the contract and meet the manager Faiz. 1. quick check of Kramer paperwork provided by manager shows incorrect numbers (inflated) than listed. Manager apologized, excused himself momentarily: understandable, mistakes and accidents happen. 2. Upon returning, manager's paperwork still showed incorrect listed amount - lower, however still inflated. Due to this accident, being aware I would have been liable for that listed amount had I not checked: I ended the negotiation. More

Great car buying experience. My wife and I recently purchased a new CX-3 GT from Kramer Mazda. We found the sales staff very friendly and able to explain all the features of the c My wife and I recently purchased a new CX-3 GT from Kramer Mazda. We found the sales staff very friendly and able to explain all the features of the car we were buying well. They did a demo with us of the crash avoidance system. Financing went smooth and the vehicle was clean and on time at delivery. We feel we made a great choice. More

Warranty Experience I had a maintenance scheduled with issues to report for warranty work. Had a death in the family and couldn't make the appt. Went in approximately 3 I had a maintenance scheduled with issues to report for warranty work. Had a death in the family and couldn't make the appt. Went in approximately 30 days later and they advised the warranty expired within the 30 additional days and they won't honor warranty work. Horrible reasoning. No fulfillment of a great customer experience, or even compassion for the situation. No longer using this dealership for service or future business. More

Dissatisfied and overall a disappointing experience I have just bought my very first brand new car in April of 2016. I had anticipated that it would be a once in a lifetime experience for me. I was nerv I have just bought my very first brand new car in April of 2016. I had anticipated that it would be a once in a lifetime experience for me. I was nervous to start this process and upon entering I was greeted by Jorge and as the process went along I decided that I wanted to buy the CX3 GS. I had made the decision and then the paperwork started. First Jorge presents as a very caring older man (65+) and I can see how you would never believe that this nice grandfather like figure would steer you wrong. I was clear with the $ amount I could afford. While sitting down with Jorge to make the deal he spoke very quickly and I thought he understood when I clearly declined all the extras that he offered/pushed.. At one point he talked about an under coating on the car for extra money, I literally texted a friend and he said not to get it, so I directly told Jorge no. Later I found out that he had added it in anyway. Jorge did not go through the itemized list of what was included in the deal, I had no ideas that cars came with nitrogen in the tires, again something else the sales man failed to offer an explaination for during my expereince. My experience has been terrible and honestly I never want to buy a new car again. The system is not for the faint of heart and it is unfortunate that it is an expereince all about having the customer spend more money. The dealership would not let me out of the sale even though I pointed out all the unethical ways Jorge pushed to make the sale, like the 1000.00's he added in up sales. I had a friend come with me to the dealership and of course he was able to get them to knock off the price of the undercoating protecting and the protection that they placed on the seats. But that did not come easy and I know that if I had gone in to the meeting as just a woman those extra fees would still be on the bill. My friend managed to bring the price to where I had originally wanted it to be. I will never buy another car from this dealership. I have only been back twice and the customer service is terrible. More

Women and all buyers beware! Salesperson Jorge did not go into detail regarding additional charges on the bill of sale. Additional protection packages were charged for ($1800) ev Salesperson Jorge did not go into detail regarding additional charges on the bill of sale. Additional protection packages were charged for ($1800) even though they were specifically declined by the woman buying this, her first new vehicle. I negotiated a deal with another salesperson of approximately $2700 less. The dealership would not let this woman out of her deal, even though it was never properly explained to her. So she now is stuck paying more for a vehicle than she needs too. Jorge was a very nice old man but did an exceedingly poor job and fleeced this unfortunate car purchaser out of her hard earned money. If you are not a seasoned new vehicle purchaser avoid Kramer Mazda at all costs. In these tough economic time in Calgary, Kramer did what they could to suck every dollar out of their customer through not informing her of charges that could easily be avoided. More

Come back when you're serious Made an appointment with the dealer I met a week previously to talk over car options and possible payment plans and rates as well as an appraisal of m Made an appointment with the dealer I met a week previously to talk over car options and possible payment plans and rates as well as an appraisal of my trade in. The appraiser did not want to drive the car as "there were kids in it" , kids which we could have taken out easily. The sales person was glossing over details of the car I was looking at CX-5 GT. After the sales person talked with the appraiser in their office they came back with an extremely low-ball trade-in amount. Not sure if the sales guy was embarrased by the value he quoted me because the initial value a week ago was 4x higher, but from there he didn't seem interested. He actually said "Maybe if you're serious about a purchase you can come back at a later time". Did I interrupt nap time perhaps? Anyway, long story short, we were serious and drove home in a brand new Cherokee from a neighbouring dealership a few hours later. Prior to my visit, I researched both the CX-5 and Cherokee extensively and was actually set to purchase the Mazda as I wanted to be a loyal customer, way to go sales guy, way … to … go ;) This is not bashing the dealership which is great as I've been a mazda customer for 8 years and their car service is excellent. More