Kramer Mazda

Complain I went for the installation of a remote. The appointment was done with the person in charge of the service department 2 weeks in advanced, Then, they I went for the installation of a remote. The appointment was done with the person in charge of the service department 2 weeks in advanced, Then, they call me to confirm the appointment. I work every day from 8 am to 4 pm. Some days longer. The day of the appointment I was there at 7 am, the lady who was there asked me where the other car key was. At home, nobody told me to bring it. She said that I need it and we can rebook the appointment. Really? It is not that easy for me, why nobody told me? I asked. she said that the guy who booked the appointment was new, Really? Because of the difficulty for me to make another appointment I decided to go back to my home for the key. One hour later I was there at 8 am. They told me to wait for my shuttle, since where I work (they said is downtown) and they don't go there. Wait for 30 min. I could not stay there longer. I took an Uber. (22 dollars). Before leaving I asked the same lady for the telephone number to call in the afternoon for the shuttle. She said she didn't know her telephone number, then told me the number without writing it. I did not like that at all. I told her I should have a discount for the inconvenient, her answer was "I can't do that" but she never tried to contact someone else. Very disappointed. I spent money there and I was not treated respectfully. I will go to another dealership for my next service. More

complain I took my car to them last month because it has had rough idol: howevere, i have taken my vehicle to many mechanics and no boday knows what it is goin I took my car to them last month because it has had rough idol: howevere, i have taken my vehicle to many mechanics and no boday knows what it is going on. The dealer has done inspection and they said i need to change a purge valve and they have changed it, howeve, they have said everything is going well and the engine light disappered. the second day the problem has appered again. morever, they said we need to do further test and they did and they need to replace another part, but i am sure that part was not the issue. in addition,the problem is still exsist and i am dissatisfed with thier services and the lady who took my keys she was unfriendly and doesnt have any idea to deal with customers. i am going to complin to the head department as well. this is my first compain in my life because they have taken advantage of me. I do not care how much are going to charge me, yet i need to solve the problem. More

Very Pleased With Response from Kramer I was looking for a smaller vehicle than my CRV and walked in to Kramer to be met by their Sales Manager Denis Kwan who discussed with me my requireme I was looking for a smaller vehicle than my CRV and walked in to Kramer to be met by their Sales Manager Denis Kwan who discussed with me my requirements. He showed me the discontinued Mazda5 2017/18 models and their features which were perfect for me and my wife (both seniors). I did some more research and then went back and met salesman Kendall who showed me again the various features of this mini van. I tried other dealers over the weekend but nothing seemed as perfect for us. Unfortunately my wife took a fall necessitating our rethinking the purchase. I will go back to Kramer later on. More

Terrible customer service We we're really given the time of day, almost like our business wasn't wanted. No one went over anything about the car we liked. We ended up leaving a We we're really given the time of day, almost like our business wasn't wanted. No one went over anything about the car we liked. We ended up leaving and buying a car elsewhere. More

Zero Responsibility In my opinion they don't give a xxxx about the customer. I am horribly dissatisfied and they have converted a huge Mazda advocate to the exact opposit In my opinion they don't give a xxxx about the customer. I am horribly dissatisfied and they have converted a huge Mazda advocate to the exact opposite. More

Terrible Service Once you've purchased your vehicle, this dealership just simply cannot be bothered to put in any further effort. Purchase somewhere else or be prepare Once you've purchased your vehicle, this dealership just simply cannot be bothered to put in any further effort. Purchase somewhere else or be prepared to have service done elsewhere. Also, no sense in purchasing additional warranty, they don't honour that either. More

Total dishonesty! Sold me a used car with a clean Carfax, turned out it was in a collision. Took my vehicle in for service and I KID YOU NOT, the car came back with ho Sold me a used car with a clean Carfax, turned out it was in a collision. Took my vehicle in for service and I KID YOU NOT, the car came back with holes drilled throughout the upper door frames. It was like someone started installing roof racks on the vehicle, then realized it was the wrong car. Kramer denied everything of course, so now I am on the hook for a $700 repair bill! Dirty dirty sales practices. Will NEVER buy another Mazda. EVER. All the Mazda dealerships in Calgary are owned by the same family, I understand. More

Purchased a 2016 Mazda CX5 Assessed the CX5 models available against similar vehicles with Toyota and Honda - I test drove with Phil (Farooq), once he let me drive :-). First ti Assessed the CX5 models available against similar vehicles with Toyota and Honda - I test drove with Phil (Farooq), once he let me drive :-). First time in a test drive I was required to sit in the passenger seat while he showed me the car features. Otherwise he was friendly and professional and patient while I reviewed several vehicles. My major concern was the 'hidden fees' at time of purchase. I had been provided a purchase price and at the time of payment - found out it didn't include the 'nitrogen' in my tires nor the engraving on the vehicle for theft. REALLY? I had made my arrangements and needed to pick up the vehicle so accepted the additional $1500 in charges. Buyers beware and make sure you are clear that the price provided covers the air and scratches!! More

Pour Gen sales manager I was debating between two manufactures one of which being the Mazda CX-9. I was leaning toward the Mazda until the general sales manager (don’t tecal I was debating between two manufactures one of which being the Mazda CX-9. I was leaning toward the Mazda until the general sales manager (don’t tecall his name but might have been billy) got involved. He would not even offer a price other then FULL list sticker price thru his salesman (who was great and worked hard for me thanks Mike). When I asked for what their best offer could be all I got was a hand shake and sorry we cant do buisness with you today. The sales manager was rude abrupt and if that is the management style then I would hate to see what it would be like to deal with them after a sale was made. I got significantly different (better) treatment at the other manufactures and also got a much better offer from them all. I only give 2 stars because the salesman I had was good but beyon him my experience was subpar. More

Wanted a Mazda but ended up with a Honda instead! Thank you Kramer Mazda sales team for convincing us to go with the Honda HR-V! My family has purchased 8 vehicles in the past two years from variou Thank you Kramer Mazda sales team for convincing us to go with the Honda HR-V! My family has purchased 8 vehicles in the past two years from various dealers in Calgary and Edmonton and our experience with Kramer Mazda has been the absolute worst! To give you an idea, even the sketchiest, most questionable, "everyone approved" used car lots were more courteous, straightforward and respectful towards me as a potential customer. Here is my day from about 100pm-300pm: -contacted Kramer Mazda with an ad for a 2018 CX-3 from another dealer to see if Kramer Mazda had a similar model available and if they could match the price. They said yes they did have one and yes they could match the price. Neither turned out to be true. -advertised specials for "0 percent financing" and "free winter tires" are both for "select models only". They offered us winter tires and rims for $900, so definitely not "free". -offered $500 for trade in on a 2006 Suzuki SX4 with 90000km. Average Black Book Value is $2889. $500 is not even within the ballpark, but this does seem to be consistent with other reviewers' experiences. They also claimed our vehicle has hail damage when it does not. -engage in the "war of attrition": we made our final offer and the salesman disappeared 3 times for a half hour each time. each time he'd return and we'd get a little closer, then he'd disappear again. they like playing games and stretching out the process, as if the customers are suckers who will cave after a few hours. they could have at least offered a water or a coffee. -sales guy quoted us a price for paint that was $100 high. he changed it when we caught this. -sales guy tried to force us to purchase a block heater as an option, because it is an "Alberta dealer policy". We refused the block heater option and they became extremely pushy. Finally they concede that they can order one without a block heater. -a final tactic was to have the manager come in to "save the day", at this point we had felt that our time had not been respected and that we had failed to develop any kind of trust. We let the manager know that we would not be making a deal and that we have never had such a poor and time-consuming experience when purchasing a car. -they will resort to bullying and intimidation tactics: their very large salesman stands in the doorway to physically impede us from leaving. they hold your drivers' license and credit card as an "indication that this is a serious offer" and then they will not return them! My Father had to ask, "Please let me have my credit card and license." three times before they would "release the hostages". I left the dealership trying to process the utter level of incompetence and shamelessness I had just witnessed. I was not happy with how much time had been wasted nor with the disrespect towards my elderly father. As stated in the subject line, we ended up purchasing a Honda HR-V, despite preferring the Mazda CX-3! More