Koch Ford Lincoln

The staff were all friendly and very accommodating. I had driven my truck across the country and arrived in Edmonton due for servicing. The staff at Koch Ford Lincoln managed to get me an appointment I had driven my truck across the country and arrived in Edmonton due for servicing. The staff at Koch Ford Lincoln managed to get me an appointment for my 8000km servicing rather quickly given it was snow tire season and they were very busy. When I arrived for my appointment I was 30 mins early on a busy morning and the staff still took me in when I pulled into the drive in bay. I felt like the staff and especially the service manager (feel terrible I forget his name) took great care of me and my truck and as a first timer I think I’ve found the dealership I’m going to use for my trucks servicing while I’m in Alberta. Thanks everyone at Koch Ford. More

Your service people are AMAZING! Paula was SUPER helpful and kind. Uber drivers were great! Paula was SUPER helpful and kind. Uber drivers were great! More

Appointment staff very nice, pleasant, and the service advisor excellent. A pleasure to deal at Koch. This will be my service dealer. Thanks for the great service. advisor excellent. A pleasure to deal at Koch. This will be my service dealer. Thanks for the great service. More

they are professional, helpful and go the extra mile to make sure you are satisfied. make sure you are satisfied. More

Communication with the dealership was good cost a little more than I expected the ladies up front we're very pleasant except for one also one of the repairs that they said they did still isn't working they more than I expected the ladies up front we're very pleasant except for one also one of the repairs that they said they did still isn't working they also said they gave me a complimentary wash I didn't appreciate footprints on the back of my bumper or my ashtray that was in the front cup holder was thrown on the floor in the backseat with ashes across the mats and an empty pop can and I don't drink pop More

I found it very easy to deal with and am satisfied with the purchase. I will consider Koch in the future. the purchase. I will consider Koch in the future. More

Courteous, efficient and knowlegeable staff. Work completed in a timely manner and explanations ptovided for work completed Work completed in a timely manner and explanations ptovided for work completed More

Lincoln Navigator’s driver side mirror and the motor assembly was replaced which is substandard material. Isn't it crucial to have the best quality for the driver's side mirror? Unfortunately, the cur assembly was replaced which is substandard material. Isn't it crucial to have the best quality for the driver's side mirror? Unfortunately, the current one your shop replaced, blurs the view and feels shaky, not what we'd expect. Yes, it's concerning that your Lincoln parts supplier might furnish substandard materials. Why are we facing this issue? When can we prioritize replacing it with a superior, genuine mirror? Let's engage in a conversation to resolve this pressing matter. I have reported above but no response as yet. More

Excellent service right from when I pulled into the building. Very helpful and knowledgeable about the issue I was having. building. Very helpful and knowledgeable about the issue I was having. More

The service centre was orderly and the staff were so courteous. They did an amazing job buffing some scratches on my vehicle. It’s like new! courteous. They did an amazing job buffing some scratches on my vehicle. It’s like new! More