Koch Ford Lincoln

Lincoln Navigator’s driver side mirror and the motor assembly was replaced which is substandard material. Isn't it crucial to have the best quality for the driver's side mirror? Unfortunately, the cur assembly was replaced which is substandard material. Isn't it crucial to have the best quality for the driver's side mirror? Unfortunately, the current one your shop replaced, blurs the view and feels shaky, not what we'd expect. Yes, it's concerning that your Lincoln parts supplier might furnish substandard materials. Why are we facing this issue? When can we prioritize replacing it with a superior, genuine mirror? Let's engage in a conversation to resolve this pressing matter. I have reported above but no response as yet. More

Excellent service right from when I pulled into the building. Very helpful and knowledgeable about the issue I was having. building. Very helpful and knowledgeable about the issue I was having. More

The service centre was orderly and the staff were so courteous. They did an amazing job buffing some scratches on my vehicle. It’s like new! courteous. They did an amazing job buffing some scratches on my vehicle. It’s like new! More

Staff were extremely helpful and great communication. Interaction with Angelena was quite important as she kept me in the loop the entire time. Interaction with Angelena was quite important as she kept me in the loop the entire time. More

scheduled me in on short notice. completed repair with reasonable cost and communicated with me on timelines/costs etc. would definitely use koch again for my repair work. completed repair with reasonable cost and communicated with me on timelines/costs etc. would definitely use koch again for my repair work. More

I'm very satisfied with the work done on my car. The guys at koch Ford provide a good service and only return your car when it' completely repaired. The guys at koch Ford provide a good service and only return your car when it' completely repaired. More

Everyone from sales to finance to the service department were friendly and helpful making my new purchase hassle free. were friendly and helpful making my new purchase hassle free. More

Truly exceptional service. Called 8 am from work. They fit me in despite being fully booked. Booking lady was so so friendly and accommodating! I dropped off my vehicle. Servic Called 8 am from work. They fit me in despite being fully booked. Booking lady was so so friendly and accommodating! I dropped off my vehicle. Service advisor Megan was wonderful and so so helpful. They gave me UBER back to work. Gave me UBER to pick me up few hours later. I was so impressed that I gave Megan some comp merchandise from a distributor. Very cool apparel as a tip… lol. I will definitely bring my vehicle back in next few weeks for a full diagnostic assessment. Plus more merchandise for the staff. Overall wonderful experience and best dealership I’ve ever dealt with. Made my heart smile. Brent Purin More

I received friendly, professional service. The entire purchase process from road test to pick up of my new vehicle was easy and stress free. The entire purchase process from road test to pick up of my new vehicle was easy and stress free. More

very friendly and courteous . I only have issue with my recall date to fix error I only have issue with my recall date to fix error More