Koch Ford Lincoln

This is a top notch company and thrilled with everything so far! There was no pressure and everyone was very professional. Thank you so very much and I will be happy to recommend Koch! so far! There was no pressure and everyone was very professional. Thank you so very much and I will be happy to recommend Koch! More

Everyone I dealt with at Koch Ford Lincoln were just awesome! Shelly did an awesome job spec'ing and finding the exact vehicle I wanted and then she arranged to have it brought in by truck. Then she p awesome! Shelly did an awesome job spec'ing and finding the exact vehicle I wanted and then she arranged to have it brought in by truck. Then she put a great 2 way remote starter in it for me (and gave me good price on it). The finance people at Koch explained everything so I knew exactly what I was signing and they even took care of arranging my insurance on the new vehicle and transferred my registration for me - I didn't have to do anything. They had the vehicle I wanted ready when they said it was going to be ready, it was clean and perfect inside and out. Shelly took the time to go through the vehicle with me and show me all the major functions, then she handed me the keys, gave me a free tank of gas, thanked me for my business and sent me happily on my way. I would recommend Shelly and Koch Ford Lincoln to anyone looking to buy a new vehicle. Thank you Shelly! Thank you Koch! More

I have researched 2014 F150 FX4 through the Ford Canada website and at the end when it prompted for dealership I would like to visit, I wrote Koch Ford at Edmonton. Next day Shelley Posey send me an e-mail website and at the end when it prompted for dealership I would like to visit, I wrote Koch Ford at Edmonton. Next day Shelley Posey send me an e-mail introducing herself and asked to call her if I'm interested in discussing about the vehicle I have researched online the night before and she has also called me the same day and described me briefly all the deals they currently had. So I made an appointment and went to see her the same day, she was very friendly, professional and extremely knowledgeable about the truck as well as all the deals that were currently in place. She made me feel very comfortable and wasn't pushy or aggressive as some sales consultants I have came across in the past. She also got the sales manager to talk to me about some of the doubts I had on trading in my vehicle. I went back to see her in 4 days, she had got the truck ready for myself and the wife to test drive and she got a mechanic to look at our vehicle and gave us a fare trade in value without we having to fight over it. Also, working in conjunction with the sales manager, she was able to get us more discount than what she has originally told us. Over all, this is the sixteenth car I bought, I can honestly say she was the best sales consultant I have dealt with to this date next to another chap from Acura. We were very comfortable with her as well as Koch dealership. Sales manager Chuck Hyer was very professional and the finance manager Shelley Connick made the whole financing and purchasing extended warranty, accessories an enjoyable experience. I would definitely use Koch for all my service requirements going forward and in the future I'll buy any Ford vehicles from them without any hesitation what so ever. I truly believe a dealership makes a big difference than the vehicle manufacturer and Koch has met and exceeded our expectations. I'll recommend Koch Ford and Shelley Possey to anyone who I know would be interested in purchasing a vehicle. More

Working with Jim was great, he was personal, friendly and made us feel comfortable, which is extremely important to me as we originally dealt with Lisa and enjoyed her, so to hear that she was no longer ther made us feel comfortable, which is extremely important to me as we originally dealt with Lisa and enjoyed her, so to hear that she was no longer there it was hard for me to trust. I have had a bad experience with car salesmen in the past. Jim listened to what we wanted and what we could afford, then went and did what he could to provide us with cars we could both be proud to drive. Jim ensured us that if we had any problems or concerns we could call him and if he could not answer he would find someone to help. I rated the dealership 4 out of 5 for quality do to the fact that when we were dealing with the business manager some of the questions we had were not answered clear. Also dealing with Darryl was a joy he worked hard to make the numbers work so we could get into two cars we liked and wanted to drive.. More

Pawel was very helpful, especially since I hadn't fully committed to the concept of buying a truck initially. He found me a lovely vehicle that ticked off all my needs and lots of wants too, and I lo fully committed to the concept of buying a truck initially. He found me a lovely vehicle that ticked off all my needs and lots of wants too, and I love driving my new Big Shiny! More

The service at Koch was great! Kyd was very knowledgeable and helpful. The whole process of purchasing was smooth. Walked in one day to look and drove away my new car the next! and helpful. The whole process of purchasing was smooth. Walked in one day to look and drove away my new car the next! More

I baught a 2014 ford escape from pawel first off let me say he is an amazing guy very friendly, caring, helpful even took a phone call from me on his cell at home once. Management great i had to wait to ge say he is an amazing guy very friendly, caring, helpful even took a phone call from me on his cell at home once. Management great i had to wait to get my vehicle they paid for me to drive a rental until my car came. My car came a few days late with it being christmas and in that time the rental windshield cracked they paid for that as well. When i picked up my car there was a paint chip so a week or two later i got an appt at the body shop morgan the manager there very nice guy they paid for me to have another rental while they repainted that chip. Had a few issues but in the end everything was taken care of! I recomend you to go see pawel! More

Kyd was really helpful and knowledgeable , understands Kyd was really helpful and knowledgeable , understands customers needs and match it perfectly . we will highly recommend our friend and family to vi Kyd was really helpful and knowledgeable , understands customers needs and match it perfectly . we will highly recommend our friend and family to visit Koch for their next vehicle. Fully satisfied from our new vehicle. More

We returned to Koch based on previous positive experiences and knowing people at the dealership we knew we could count on to look after our best interest from the initial purchase and with any fut experiences and knowing people at the dealership we knew we could count on to look after our best interest from the initial purchase and with any future dealings required. Our first contact was with Dax who was able to find exactly what we were looking for onsite. We were quickly able to agree on a deal that worked well for us. We then met with Pat in Finance to finalize some details. Our vehicle was ready for pick up when promised. On this visit we dealt with Bob Kondruk for the turnover. Bob was very personable and thorough in reviewing the features of the Focus and answering any questions. It was a nice touch when Dave Koch came to say hello and make sure we were being well looked after. Thank you Koch for making this a positive experience. Buying a car can be stressful so it is wonderful when things go smoothly and you feel like you got a good deal and do not suffer from buyers remorse. We would have no problem recommending your dealership to family and friends. More

Very happy with our experience at Koch Ford. Zach was a great salesperson. Knowledgeable but not pushy. He answered our questions and have great suggestions. We found that they were pretty quick with a sli great salesperson. Knowledgeable but not pushy. He answered our questions and have great suggestions. We found that they were pretty quick with a slight delay while they had to order in some accessories we wanted. Overall it was a seamless process. More