Koch Ford Lincoln

Overall good experience bumps along the way. Great experience with Kelly Dakus. He was excellent from start to finish. We had a negative experience with one of the managers, and Kelly was able to Great experience with Kelly Dakus. He was excellent from start to finish. We had a negative experience with one of the managers, and Kelly was able to rectify the situation for us and made sure the rest of our experience was positive. We greatly appreciated his help. Unfortunately the manager at the time, started an argument with us, which almost made us leave mid-deal and not come back. I did not appreciate being spoken in such a harsh, manner. I also did not like the overall finance part of the deal either, as the individual we were dealing, myself and the person who actually created the deal (whom I believe to be the manager) did not discuss at any time the logistics of that deal, therefore leaving room for many misunderstandings, without appropriate explanation, leading to that argument with the manager. I have never been in a position where we are in the process of purchasing a vehicle where I have ever gotten into an argument, ever with anyone. In purchasing a vehicle, it is very important to explain all details, including all of the numbers, and whether anything has been added on for additional charge without the purchasers knowledge, such as tire warranty for an additional $499. I did not only not ask for that, but was told by the financing individual that it was added on, and he wasn't sure why, so once again we were waiting for an explanation. There was a huge disconnect between the final numbers on the deal, the individual who finalized the deal and the financing manager. This part of the deal was terrible, unfortunately, start to finish. More

King Ranch I had a truck in mind to purchase, they listened to my needs and we found one. Very friendly staff, no pressure sales - a good experience that I am s I had a truck in mind to purchase, they listened to my needs and we found one. Very friendly staff, no pressure sales - a good experience that I am sure i will teest again. More

We had excellent service at Koch. It was refreshing to buy a vehicle from such a professional dealership. Buying cars is high up on my list of items I hate to do. However at Koch I w It was refreshing to buy a vehicle from such a professional dealership. Buying cars is high up on my list of items I hate to do. However at Koch I was impressed with all the people that I dealt with. Excellent customer service. More

Excellant Excellent Service as experienced before Previously my husband and I purchased 2 Lincoln MKX at Koch Ford and the last I returned on my own as I kn Excellent Service as experienced before Previously my husband and I purchased 2 Lincoln MKX at Koch Ford and the last I returned on my own as I knew I would be dealt with professionally and personally. I will definitely recommend your dealership to anyone. Was very satisfied with Kelly with the details of the vehicle that he went over with me. Thank you More

Amazing customer service ! At Koch Ford they were knowledgeable and extremely friendly. They were willing to go a above and beyond for their customers. I would definitely re At Koch Ford they were knowledgeable and extremely friendly. They were willing to go a above and beyond for their customers. I would definitely recommend Shelley Posey for anyone interested in purchasing a vehicle from Koch Ford and Lincoln dealership. More

Great Experience Went to another dealership before this one and was thrown around from person to person and made to wait hours at a time. I left and then went to Koch Went to another dealership before this one and was thrown around from person to person and made to wait hours at a time. I left and then went to Koch Ford Lincoln, it was a totally different experience everyone was attentive and eager to help me find exactly what i was looking for. They gave many options and worked hard to get me the final deal i had been seeking. I am completely satisfied by the service received there. I would highly recommend shopping at this dealership. More

Easy and Friendly The team at Koch Ford made it easy to go from interest in a new vehicle to understanding the process involved and helping me get out the door with a n The team at Koch Ford made it easy to go from interest in a new vehicle to understanding the process involved and helping me get out the door with a new vehicle and not feeling like I was ripped off. More

Best service. Period Second new car bought with koch. They go over and above to make sure your taken care of. The treat you like family here and i would not go any where e Second new car bought with koch. They go over and above to make sure your taken care of. The treat you like family here and i would not go any where else. Koch ford stands by their product and their word, I rate this dealership and employees 100%. More

My Ford It was nice to deal with a Salesman that knew the vehicles and was able to answer most question. We were the salesman first sale and he did a wonderfu It was nice to deal with a Salesman that knew the vehicles and was able to answer most question. We were the salesman first sale and he did a wonderful job. Yes there were a few question he needed to check on, but did much better than the 4 other dealership that we had visited. I felt he was very supported by his management team More

A Pleasant Experience We spent a rainy afternoon at KOCH Lincoln with Tom Vanderweide, who was very knowledgeable about the Lincoln product. We were initially interested an We spent a rainy afternoon at KOCH Lincoln with Tom Vanderweide, who was very knowledgeable about the Lincoln product. We were initially interested and wanted to buy a 2015 Lincoln MKX, but after Tom suggested trying the 2016 Lincoln MKX we were hooked and sold. Tom and Kyd were even successful in convincing Carol, my wonderful wife, that she really liked the Platinum White colour. Everyone we worked with were very proud of their product and services and bent over backwards to make our experience a satisfying one. We will suggest this dealership to everyone we know and anyone who says they are interested in buying a vehicle! More