Koch Ford Lincoln

Friendly courteous staff and a good service experience overall. This was my first service there. overall. This was my first service there. More

Great service nice people nice waiting area quick service time and more. 15 word minimum. time and more. 15 word minimum. More

Everyone polite and responded to my concerns. Pickup and delivery of my car were on time. Car was clean inside and out . Marion Wiese Pickup and delivery of my car were on time. Car was clean inside and out . Marion Wiese More

DO NOT do Business with Koch Ford Edmonton. I was dealing on a new vehicle purchase. Drove to Edmonton to pick up truck, and sign papers. Insurance was already transferred over.The sales manage I was dealing on a new vehicle purchase. Drove to Edmonton to pick up truck, and sign papers. Insurance was already transferred over.The sales manager Freddy was withholding $2500 off the deal in exchange for a 5 Star review survey from Ford. He Said once they get back the Survey and it had to be 5 star, and completed, he would mail me a check back.This is a form of bribery, and entrapment or even extortion. Finding out later that Koch Ford Edmonton, and salesman receives perks, and financial kickbacks maintaining a rating on sales, and maintaining a level for financial reward.The salesman Brandon, and sales Manager are rude, and feel entitled. They lost a 100k deal over a survey. If they were to just do there job, then they wouldn't have to extortion the customers. More

Customer service was excellent! Very friendly. Resolved my issue quickly and kept me well informed. Would recommend them. Very friendly. Resolved my issue quickly and kept me well informed. Would recommend them. More

Good service and advices of service representative. Nice customer waiting area and customer get expected service done in time. Nice customer waiting area and customer get expected service done in time. More

Extremely happy with the service and staff. Paula Bowman was amazing and always responsive and helpful. Vehicle is running much better :) Paula Bowman was amazing and always responsive and helpful. Vehicle is running much better :) More

Truth worthy easy to deal with staff. They are friendly and accommodating. They do their best to meet your beat your expectations. They are friendly and accommodating. They do their best to meet your beat your expectations. More

Koch has always been my go to for my service work. They treat me Right! They treat me Right! More

Very friendly Very professional Found the root of the problem Call me to confirm the solution In a timely manner problem Call me to confirm the solution In a timely manner More