Kitchener Ford

Very easy transaction good salesman and finance department quick response very informative hassle free cortious department quick response very informative hassle free cortious More

Brought my Edge in on Tuesday for winter tire swap and two days later, it's Thursday and still no vehicle. I wish they wouldn't overbook or make excuses for issues...the truth is always best. Never going two days later, it's Thursday and still no vehicle. I wish they wouldn't overbook or make excuses for issues...the truth is always best. Never going there again! More

Fast and friendly. Got my 2013 Focus serviced. No issues and they don't try to upsell. Price was fine too. and they don't try to upsell. Price was fine too. More

Appointment was timely for problem. Service was friendly. Work was done satisfactory and at reasonable time frame. Work was done satisfactory and at reasonable time frame. More

The attendant, Al., was very curious and helpful. He made my stay as painless as possible made my stay as painless as possible More

Very friendly Service Agent and quick service all around. I would recommend this place to my friends and family. I would recommend this place to my friends and family. More

My Work is always done top notch by the Top Gun,have know some of the staff for over fifty years... know some of the staff for over fifty years... More

Connor Fairbrass was a good salesman but once he got the sale that was the end of good customer service. Was supposed to call us a couple days after sale but he never did. I had a problem about 6 weeks late sale that was the end of good customer service. Was supposed to call us a couple days after sale but he never did. I had a problem about 6 weeks later and emailed him, waited a week…he never answered, email again, he gave some excuse. Then he said he would help me with the problem and he failed to respond, again excuses. Finally, was supposed to make service appt for me and he never did. I ended up calling service myself. Very disappointing. I wouldn’t buy a car from him again ever. Service department is good though. More

informativereliabletrustworthyfriendlyhonestyThe informative reliable trustworthy friendly honesty The overall communications and services I get makes me want to come back for future services. informative reliable trustworthy friendly honesty The overall communications and services I get makes me want to come back for future services. More

Call dealership for an appointment they had me in within Call dealership for an appointment they had me in within 48 hours to care of the problem fast clean service very polite. In courteous Call dealership for an appointment they had me in within 48 hours to care of the problem fast clean service very polite. In courteous More