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Kipp Scott GMC Buick
Red Deer, AB
121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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121 Reviews of Kipp Scott GMC Buick
February 02, 2022
Future reference having a audio recording of all sales can make life a lot easier.. Let them know you are recording. Hello. Had a weird suspicion about this but i got a car here over 3 years ago that can make life a lot easier.. Let them know you are recording. Hello. Had a weird suspicion about this but i got a car here over 3 years ago that was suppose to be AWD i hit a deer had the mechanic look and no AWD. Was told they were gunna give me 16,000 for my truck. They gave me 8,000 and put the other 10,000 on the cars payment. I told them this and felt powerless to change it. I also mentioned usually its a big deal and they have a badge says AWD, he said it had AWD installed... On line 5 was one part of the trade giving me 8,000 straight across Line 6 Less lien on trade - said they gunna take care of that 10,300 to buy the truck off me then line 7 it was negative 2,300 to get me to the 16,000 they told me i was gunna get... BUT they moved it onto my car payments. The Less lien on trade -in is negative (they flipped the bill back on me without notice) Not what we agreed on. I got extented warranty because i thought they were giving me what we talked and agreed on. The salesperson was very capricious on which numbers(lines) i should be looking at.. the first paperwork didnt show the less on lien for trade in a negative; and when we got to the page showing the negative blew past it and i barely got a glance of it. They wanted me to sign everything quick because it was getting late(over 3 hours there). I had the money to pay for the truck outright, they said they would happily do it for me; I just wanted something more fuel efficient and not go through all this.. Saleperson was Jeremy Fontaine Business Manager/ Finance Manager = Brent Smith Jeremy was doing what his boss told him to do it seemed. (Sales manager?) I dont blame Jeremy or Brent. Its was their superiors I do like my car i just dont approve sale practices like this.. If i had a audio recording i would have evidence.. i dont want this to happen to others. They wrote 15,614.84 for trade in value of my truck. The page with 15,614.84 doesnt show negative on the payout lien on trade in. The disclosure statment that i didnt sign and flashed it to me shows the negative 10,300 which i didnt agree; was suppose to be positive. There is no 2% charge for moving the 10,300 on my payments. That is how i ended up paying for my own lien on trade-in. That is how i got only 8,000. for a truck we agreed 16,000 for. More
by kodyrehbein
Employees Worked With
Jeremy Fontaine
January 18, 2022
I’ve had great experiences with this dealership, this is my third buick, not only do I like the car, I have had very good service from the dealership, Rohan, and the service department, Shaun winder. I woul my third buick, not only do I like the car, I have had very good service from the dealership, Rohan, and the service department, Shaun winder. I would and have recommended this dealership to my friends and family. More
by ijcallan
Employees Worked With
Shaun Winder, service dept, Andrea Jacobs, Rohan Chauhan, Whitney Arnold, Patrick Howse
January 18, 2022
Convenient with email access and being able to manage communication in that way. Good instructions for registering and preparing as it isn’t often that a new car is purchased communication in that way. Good instructions for registering and preparing as it isn’t often that a new car is purchased More
by flandersda14
Employees Worked With
Rohan Chauhan, Patrick Howse
January 04, 2022
I'm impressed.....with all departments. Kipp scott has I'm impressed.....with all departments. Kipp scott has all my future business. Service department is excellent too. I'm impressed.....with all departments. Kipp scott has all my future business. Service department is excellent too. More
by dwayne.anderson
Employees Worked With
Rohan Chauhan, Whitney Arnold
January 03, 2022
First purchase ever and won’t be the last. Pleasure dealing with salesman and shop. Well worth the drive. Excellent follow ups and ease to get questions about my truck answered. dealing with salesman and shop. Well worth the drive. Excellent follow ups and ease to get questions about my truck answered. More
by ellanjay
Employees Worked With
Rohan Chauhan
August 27, 2021
I had work done on my ATS and they did a great job.I I had work done on my ATS and they did a great job. I know the mechanic and he is very good. The staff were very pleasant and helpful. I had work done on my ATS and they did a great job. I know the mechanic and he is very good. The staff were very pleasant and helpful. More
by wkw_1
Employees Worked With
August Duiker (service manager), Pat Joly (parts), Josh ? (parts).
February 17, 2021
Absolutely horrible service. Replaced a power steering hose 18 months ago at a charge of $1100 just for it to be shot again . No warranty or nothing . xxxxty parts and service!! hose 18 months ago at a charge of $1100 just for it to be shot again . No warranty or nothing . xxxxty parts and service!! More
by xx service
Employees Worked With
Dan Soley
March 07, 2020
Had a very poor experience with Kipp Scott GMC twice now. The first time I was surprised with a bill for $250 that was not disclosed prior to service, the provided service was supposed to be under warranty b The first time I was surprised with a bill for $250 that was not disclosed prior to service, the provided service was supposed to be under warranty but when I booked the appointment they said it would be covered and conveniently it was 2 days after that warranty ran out. The second experience was when my stereo failed 1500km after the bumper to bumper warranty ended. When booked in they said it would be no issue to resolve and it would be covered under warranty but then half way through the inspection I recieved a call saying the diagnostics will not be free and any issues found parts and service will not be covered either. I was then told I would receive a call Monday morning regarding a fix in good faith. It is a week later now and no phone call. I am extremely dissatisfied with the service from Kipp Scott GMC and would recommend anyone new or old to GMC products steers clear of their service center. More
by jonathon4hamman
Employees Worked With
Perry
