Kingston Volkswagen

Kingston VW and Audi My name is Sean. I've been in the Canadian Armed Forces for 23 years and have been an Audi owner for five. I currently live in Kingston, ON and I am My name is Sean. I've been in the Canadian Armed Forces for 23 years and have been an Audi owner for five. I currently live in Kingston, ON and I am deploying to Iraq tomorrow, but I thought I'd take the time to recount how I've spent my final few days in Canada. Last Friday I brought my 2011 Audi Q5 in to the Kingston VW and Audi Dealership (1670 Bath Road, Kingston, ON) for it's 115,000 Km servicing, despite only be at 110,000 Km due to the fact that I am about to deploy for an unknown period of time. Though I didn't have a appointment, they squeezed me in to accommodate my deployment timeliness - which was greatly appreciated. The servicing was fairly elaborate - more than the typical oil change. I left the shop and shortly thereafter hit the 401 highway to spend my final weekend in Toronto. I soon noticed that fuel consumption was exorbitant compared to usual and that the throttle lacked power when passing and on hills, to the point where it was barely able to maintain 100 km/h going up a hill. For fear of breaking down in Toronto or on route I opted to turn around and head home, foregoing the hotel room that had already been booked and paid for, and a final weekend with friends and family. As you can appreciate, given none of these engine symptoms existed prior to the servicing, it was fair to assume that a technician mis-adjusted something during the servicing. After all, when I was back-briefed on the work that was done I was quoted a 2012 service schedule, despite my car being 2011. (I realize that the service schedules are likely similar, but this demonstrates that mistakes happen). Regardless, my expectation would be for the service centre to rectify their mishap first thing Monday morning. That brings me to today - Monday, March 21st. I arrived at the original service centre (Kingston VW and Audi on Bath Rd, ON) at 0800hrs sharp, explained the problem, to which the service agent apologized and assured me that it would be sorted out that day. I then took the shuttle back to base. Around noon I contacted the service centre for an update, whereby the General Manager explained that they'd found the problem and that the technician would leave it connected to the computer over his lunch break to speed things along (apparently this was the fix in accordance with a technical services bulletin (TSB) that had previously been issued, but was not caught at Friday's servicing). Shortly thereafter I received a text from the service agent explaining that the cost would be 1.5 hours labour for a total of $201. I presumed this was a mistake, or at the very least the cost would be borne by the Kingston VW and Audi Dealership as the problem was ostensibly caused by their mishandling of the servicing only a couple days prior. Unfortunately, this logic did not prevail. As the General Manage, Jen Durant, who just so happened to be at the desk during my arrival, indignantly put it "the two issues were unrelated" and that I should pay the $201. That is to say, my previously smoothly running Q5 mysteriously developed this issue coincidentally immediately following the servicing. Moreover, she refused to acknowledge the fact that a TSB had been previously issued for this problem and not picked up on at Friday's servicing - had it, my final weekend in Canada would have not been lost. Unable to come to an agreement, we placed a mutual call to Audi Canada Customer Service Centre. During this interaction I had the pleasure of interacting with "Joanne" who informed me again that the issues were unrelated and Audi has a policy of taking the Dealership's word over that of loyal customers. She seemed unswayed by the fact that a TSB had previously identified this issue (which should have been identified on Friday and sorted out then). Needless to say, this was not how I intended to spend my final days before boarding an aircraft to do my duty overseas. To say that I am displeased with Audi's approach, both from the Dealership and Corporate perspective is an understatement. To be frank, I am disgusted - as was the feeling of the original service consultant (Jeff is his name and he should be commended for having compassion), who after witnessing what went down, and after a lengthy closed door discussion with the GM offered me a $100 rebate because "he had friends in the military and truly respected what we do". I did not feel respected at the Kingston VW and Audi Dealership - but rather felt ripped off. I refused the rebate because this is not about saving a buck, but rather avoiding being scammed. For the sake of $201 you have lost a loyal customer. Little did the GM know, I am in need of new summer tires - Audi will not be getting my business there. Moreover, as "Joanne" from Customer Relations put it, I am "no longer under warranty" so you can expect never to see me at another Audi dealership for routine maintenance again. Finally, at 110,000 Kms, you can imagine I will soon be in the market for a new car - based on this latest exchange with Jen Durant and "Joanne", my new purchase will not be from the Audi/VW family. I am a senior Logistics manager within the CAF and I assure you that your single-sided customer service approach is offensive. I recommend you re-examine your Dealership and Corporate customer service policies should you wish to maintain life-long customers as today was not one of your winning days. I will spend considerable energy getting this story out to my friends, families, and social media acquaintances. Sincerely, Sean More

NEVER AGAIN!!! Adam Davies really let me down. I bought a CPO audi from him and was 100% mislead or lied too about the length of warranty on the vehicle. it may have Adam Davies really let me down. I bought a CPO audi from him and was 100% mislead or lied too about the length of warranty on the vehicle. it may have been a simple mistake by him at the time not knowing the original in service date of the car but when it came down to it i spent hours on the phone with Audi Canada and HE DID NOTHING!!!! horrible experience....ITS AFTER THE SALE THAT COUNTS ADAM!!! YOU MUST KNOW THIS!!! More

Best Car Buying Experince While shopping for a new SUV, I decided on a whim to stop at Kingston Audi - and am very glad I did. Of course the cars are important, but I also base While shopping for a new SUV, I decided on a whim to stop at Kingston Audi - and am very glad I did. Of course the cars are important, but I also base my decision on the quality of people who work at the dealership, because I will be seeing them regularly for the next 4-5 years. From the friendly wave the moment I drove into the parking lot to the signing of the contract, I was treated with respect and professionalism by both my sales rep, Michael Rowcliffe and the finance Manager, Josh Auriemma.. Special shout-out to the Receptionist who brought me water, tea and an apple, will definitely recommend this dealership. More

Coming back for my next vehicle I've bought two new cars from this dealership in the past ('09 VW Jetta, '13 Audi A4) and have always been treated with the utmost in courtesy and pro I've bought two new cars from this dealership in the past ('09 VW Jetta, '13 Audi A4) and have always been treated with the utmost in courtesy and professionalism. My questions are always answered and my concerns addressed. Would I buy my next car here? Definitely. More

Consistent positive experiences, no pressure, great people. I have purchased a number of vehicles from Kingston VW and Audi over several years and have been consistently impressed, particularly over the past co I have purchased a number of vehicles from Kingston VW and Audi over several years and have been consistently impressed, particularly over the past couple of years after some Staffing changes at senior levels. Great people, from sales and finance to service. We will definitely be back! More

Very helpful when vehicle in for warranty work I had my vehicle in for warranty work. It had to be in overnight because of the time for repair. The service department arranged a car rental for me a I had my vehicle in for warranty work. It had to be in overnight because of the time for repair. The service department arranged a car rental for me at their Cost. I live about an hour out of Town and they accommodated me to a time which was convenient for my work schedule. They also called me immediately when the work was done which allowed me to return the rental car before going to work. More

Courteous, professional service Amanda in the Service Department greeted me in a friendly, professional manner. She was knowledgeable about parts, service, timelines and cost, and co Amanda in the Service Department greeted me in a friendly, professional manner. She was knowledgeable about parts, service, timelines and cost, and communicated all information clearly. She was very adept at accessing and/or inputting information in the computer! I noticed that Amanda was equally courteous and professional towards disgruntled or impatient clients. Her positive attitude and attentiveness made me feel like a valued customer, and that my car was in good hands! More

Disappointing and expensive service Had my Tiguan repaired... Needed a new water pump... Not only was I quoted seven hours of work for it - longer than I had read online this would take. Had my Tiguan repaired... Needed a new water pump... Not only was I quoted seven hours of work for it - longer than I had read online this would take... But I was also charged eight hours of work when I picked up the car... After pointing it out, it took 20 minutes to have the mistake corrected... But no explanation for overcharging me by 150 dollars or apology... Disappointing... More

I visited Kingston VW to purchase a New 2013 Tiguan. I wasn't sure of the options I wanted but I figured I would just try them out there. Well of course they didn't have a model with the Nav system, which wasn't sure of the options I wanted but I figured I would just try them out there. Well of course they didn't have a model with the Nav system, which was a key option for me. The sales person said we will just order one for you but "we need a $500 non-refundable deposit". You expect me to pay a non-refundable deposit for a vehicle I don't even know that I want? So between the cold salesperson, stiff pricing, and the lack of stock, I went elsewhere. I went back in to Kingston VW for my 15,000km service several months later ( I bought my Tiguan in Belleville and saved $2700), and when I booked my appointment I was promised my vehicle would be completed by 1pm. "Sorry sir we had a lot of people waiting from walk-ins". Are you kidding me? My vehicle wasn't finished until 4pm. So between the lack of respect for people with appointments, LIES, and the service staff telling me that my oil (synthetic) should be changed every 7500km ( VW factory and other dealers say every 15,000kms), yes you read that right, I will never dawn those doors again. They just lie to make a buck. More

I was recently in Kingston VW & Audi just looking at their new inventory. David & Adam were very helpful and knowledgeable. When I am ready to buy I will be back! Thanks Guys! their new inventory. David & Adam were very helpful and knowledgeable. When I am ready to buy I will be back! Thanks Guys! More