Kingston Honda

Brutal. ...Worst service ever. Went into service department to have a banging noise looked at on my 2024 Honda CRV. They proceeded to tell me if it is not w ...Worst service ever. Went into service department to have a banging noise looked at on my 2024 Honda CRV. They proceeded to tell me if it is not warranty work I will have to pay $58.00 for the mechanic to look at my car. Once I questioned their motive the service guy got extremely rude. This will be the last time I will ever purchase a car from them. My advice go to Belleville Honda or Brockville Honda. More

Totally frustrating experience. Parts Manager doesn't reply to voice mail messages nor does the Service Manager. Kingston Honda does not honor Honda Canada policies - they do their Parts Manager doesn't reply to voice mail messages nor does the Service Manager. Kingston Honda does not honor Honda Canada policies - they do their own thing. Did not follow through on two requests for diagnoses. Incorrect information on invoice which they would not correct. More

The sales team is amazing. They made sure I got the car I wanted (CRV - Hybrid) and they took the time to explain to me everything there was to know about my new car upon deli They made sure I got the car I wanted (CRV - Hybrid) and they took the time to explain to me everything there was to know about my new car upon delivery day. They patient, knowledgeable and very personable. Will certainly go back there for my next car. Thanks! More

Brutal. .. worst experience I've ever had at a service center. Owned 7 Hondas/Acuras. WILL never buy or lease another vehicle from them. 4 months and coun .. worst experience I've ever had at a service center. Owned 7 Hondas/Acuras. WILL never buy or lease another vehicle from them. 4 months and counting to fix an oil leak and fighting over warrantee. Still not done. More

"A total waste of time, a customer at this dealership is at the bottom of the list!!" Service Department NEVER answers their phone. When you leave a message they don't even call you back. A heated mirror is at the bottom of the list!!" Service Department NEVER answers their phone. When you leave a message they don't even call you back. A heated mirror issue it was sent in for NEVER was fixed!! Their stupid automated appointment system never reflects the appointment even when you cancel it, it keeps emailing you. AVOID THIS WASTE OF TIME DEALERSHIP, HONDA NO LONGER THE MANUFACTURER IT ONCE WAS. YOU HAVE BEEN FOREWARNED!!! More

Bought a CRV 2 years ago and still love it. Service and sales are helpful. Everything was explained well. Service and sales are helpful. Everything was explained well. More

This is the third Honda that I have purchased for Kingston Honda... The sales team has always been pleasant and Knowledgeable. Kingston Honda... The sales team has always been pleasant and Knowledgeable. More

I bought a new Pilot from Faye Barr at Kingston Honda. She was extremely helpful and I absolutely love my new car. The Managers and our Business Manager Pete were also great. I highly recommend this deale She was extremely helpful and I absolutely love my new car. The Managers and our Business Manager Pete were also great. I highly recommend this dealership! More

Their all inclusive price is a joke, they show it that way so the optional costs for consumer are hidden. And for used vehicles get your oil changes done elsewhere and check your breaks; they will claim i way so the optional costs for consumer are hidden. And for used vehicles get your oil changes done elsewhere and check your breaks; they will claim its done, but engine oil will be dirty. The finance manager is also rude f***, all friendly till the moment you sign the finance agreement. Had to purchase a car out of necessity, my next purchase will not be from this dealership, even if they offered for FREE. If they tell you that they need 3 days to work on your car - thats a lie, they won't do a thing expect exterior car wash. More

I recently exercised the buy-out option on a leased civic. It needed a safety check. I dropped my wife and the vehicle off at 0845 and by 0850 she called me stating that :they need to change all pads a civic. It needed a safety check. I dropped my wife and the vehicle off at 0845 and by 0850 she called me stating that :they need to change all pads and rotors if I want a safety check". I know the vehicle didn't need that work done to pass the safety. I have a feeling they just looked at the mileage and figured yeah just over 100,000 kms you need all pads and rotors. A brake flush, and 1800$ later. I have a hard time believing that they were able to get all 4 tires off within 10 mins of me dropping the car off and actually inspect the brakes. To top it all off, they stated their "computer was down" so they could even tell me what my pad thickness was prior to them changing them out. Highly suspicious and convenient. They had no issues printing off the 1800$ detailed quote but couldn't tell me how worn out my pads were...I bought this vehicle out west and when I moved here I was warned about their "shady practices" however I needed the safety done to buy out the lease and since they were kind enough to include it in the buyout amount I figured the vehicle should pass safety no problem. Looks like I was wrong. Never again will I deal with these guys.... Also, Honda Canada was contacted and they told me since dealerships are independently owned and operated I am stuck dealing with them. Doubt I will get any satisfactory responses... More