Kingscross Hyundai

Never ever again Bought my new Hyundai here in 2016. The paperwork was done for the vehicle and it was a demo with $8,000km on paper. When they brought the vehicle it Bought my new Hyundai here in 2016. The paperwork was done for the vehicle and it was a demo with $8,000km on paper. When they brought the vehicle it was over $14,000km. I made a deposit based on trust and they refused to return my money. I am very happy with the car but very unhappy with kingscross hyundai. I felt cheated and not-serviced well. I should have got a further discount based on the extra 6,000kms on the car but they refused and held my deposit. I also did maintenance here and there is a wait when my car is already booked. Once i had to wait 30mins before they served my and took my car keys. Another time i booked online and they said that the online booking doesn't count when i showed up and they were full for the day and i left without my oil change. The sales manager here is the problem. I can't remember his name because it was so long. They will try to push things on you and laugh and smile abut their service is horrible at this dealership and their staff cannot be trusted. Do not trust anyone here. They will say they have been around for a long time but that doesn't excuse shady behavior. Currently i service my Hyundai elsewhere and love my vehicle but they will never see my money again. ****************************************** PART 2 in 2019 - gave them a chance and it failed horribly. After my review above, Ruben called and offered 2 free oil changes because of my review in an attempt to change the one star google review. At the end of the conversation he was already asking for a change immediately to 5 stars. I mentioned that I can only change my review gradually based on the chance I am now giving them and as I receive their up-to-date service. Later the device manager also called and asked me to amend my review prior to receiving the service. I Arrived at 1145am for my 1150am oil change appointment. I was told to have a seat. At 1207pm...17 mins later I approached reception about not being attended to. I was told that there were a bunch of walk-in’s. My appointment was booked a week ago formally with kingscross. Car was taken at 1215pm. 25 mins later. I explained the above to Garman. He looked at me blank. No apology. He said it would be about an hour for the oil change. When I returned I was told the oil change amount. I told them this is free. Garman said that there isn’t anyway for them to know unless it was communicated using some internal form. I sforwarded the email I got from Ruben-Manager as he requested. If I didnt have that, both Garman and the front desk reception didn’t know anything or what to do. I was ok'd to leave without a charge and they made me feel as though it was my fault which I said “those are your internal failed procedures.” I was contacted by Ruben, the service manager and their reception this week to confirm the appointment and I was told that the 2 free oil changes were in the system but both Garman and reception were clueless. Another thing to note is that when I was offered the 2 free oil changes for the crappy service both Ruben and the Service Manager asked if I can change their rating to a five star. Thank you for trying to amend the wrong but it is unprofessional and unjustified to ask for a better review in exchange for nothing when I haven’t received or experienced the “new service.” They should have waited until after each oil change and follow up and then after the second oil change talk about my review. I love my Hyundai but the experience at kingscross is proving bothersome. I’m actually wondering if to not even go back for the second and last free oil change. I’m not giving any opinion but just stating the facts of my encounter. Their service staff is unprofessional and unfriendly. The overall experience was less than unacceptable at this point. After having written this and wasted hours at kingscross and writing this review so that others are well informed and can make better Hyundai dealer choices...I will not be returning for my second no charge oil change at kingscross Hyundai. Too much hassle and not worth my time. More

Good oil change experience While working with Imtiyaz Patel, he ensured I was informed about what was going to take place, how long, if I needed a ride anywhere and so on. He al While working with Imtiyaz Patel, he ensured I was informed about what was going to take place, how long, if I needed a ride anywhere and so on. He also seem knowledgeable about all Hyundais when we started talking about the new 2020 N line. Wouldnt go to another dealer More

Totally satisfied Edwin Ho always gives me good advice and lets me know what needs to be done and when. My car always is clean before I leave. Always excellent servic Edwin Ho always gives me good advice and lets me know what needs to be done and when. My car always is clean before I leave. Always excellent service. More

the service in Kingscross Hysundai was excellent. The service representative was very helpful. He answered my technical questions in details and eliminated my concern. Thanks service representative was very helpful. He answered my technical questions in details and eliminated my concern. Thanks More

superb services. It has been comfortable for me to have my car services under the care of Mr Edwin Ho since 2014. I felt so confident to have him looking after me and It has been comfortable for me to have my car services under the care of Mr Edwin Ho since 2014. I felt so confident to have him looking after me and my ca each time. Love it and a superb job it has been. More

Got my car from kingcross hyundai couple of weeks ago. Great experience so far. Hopefully everything would be good in future. Thanks Noor Ahmed for your assistance. Great experience so far. Hopefully everything would be good in future. Thanks Noor Ahmed for your assistance. More

Kind staff but have no idea what is the problem in my car I can not complain about the staff. They are friendly and always ready to help. Unfortunately my experience with this dealership is not the best becau I can not complain about the staff. They are friendly and always ready to help. Unfortunately my experience with this dealership is not the best because they have no idea what is wrong with my car. My Hyundai Elantra GT 2013 sometimes doesn't start. I have brought the car on three different occasions to have it checked. They already changed the starter and after 1 month my car still has the same issue. They told me the starter was the problem and I spent a lot of money on this reparation and I still have the same issue. When I called to inform about the problem they always told me the same (no matter who is the person who is helping me) "We need to replicate the problem in order to see what is the problem". To be honest I am desperate because winter is coming and if my car does not start during those months, the situation will be really complicated. If you start to have the same experience like me I suggest you to find a different auto shop otherwise, you will be running in circles, because nobody here is able to take the responsibility to give you a real solution. More

Farid was patient and very honest about price and helpful with our new lease and spent time making sure I knew how all the technology works inside with our new lease and spent time making sure I knew how all the technology works inside More

Excellent experience I had an excellent experience at this dealership. Noor Ahmed was the representative that supported me through the process of purchasing a car for my f I had an excellent experience at this dealership. Noor Ahmed was the representative that supported me through the process of purchasing a car for my father. He took into account my requirements and budget and suggested the perfect car for me (Elantra touring). Noor was extremely accommodating to all my requests and made the process seamless. Would definitely recommend Noor and Kingscross Hyundai to my friends and family! More

Regular Car Service Maintenance It's been 5 years I regularly come in this dealership (Kingsross Hyundai) for my Santa Fe car maintenance and I never encounter any problem with servi It's been 5 years I regularly come in this dealership (Kingsross Hyundai) for my Santa Fe car maintenance and I never encounter any problem with services provided. My requested time schedule were always granted, the length of time on the service is very reasonable. There's only a couple of time that I was served by a service technician other than Edwin Ho. All my request for service appointments were taken cared by Edwin. I'm a very satisfied customer. More