Kia of St. Catharines

Horrible customer service, mechanics that misdiagnosed things and can't find issues when another shop could. Abrasive personalities and a mechanic who clearly doesn't know how to deal with people cause h things and can't find issues when another shop could. Abrasive personalities and a mechanic who clearly doesn't know how to deal with people cause he tried to call on a fight! ! Stay far far away from this place..... Just a matter of time before they get bought out once again! ! More

I was contacted by salesperson Feisel by phone earlier this morning and was told that I'd be able to purchase a 2011 Kia Optima for $170/bi-weekly payments. My wife and I had previously met with Feisel a this morning and was told that I'd be able to purchase a 2011 Kia Optima for $170/bi-weekly payments. My wife and I had previously met with Feisel a few weeks earlier during which time we had discussed all the details of our trade-in vehicle and finances. At the time we also made it clear to Feisel we could only afford a maximum of $160/bi-weekly payments on the new vehicle. Subsequent to Feisel's phone call - my wife and I decided we could afford the $170/bi-weekly payments Feisel had offered, so we drove from Welland to St. Catharines to work out a deal. Upon our arrival, Feisel informed us he'd "forgotten" to calculate the amount to include our trade-in vehicle (and the outstanding amount still owed on the vehicle). After talking with his sales manager, he then informed us the amount of the new vehicle was $186/bi-weekly. My wife and I walked out of the dealership immediately after feeling as though we'd baited and switched with a promise of a lower price over the phone and then a higher price upon visiting the dealership. More