Kia of Newmarket

I always receive the best service. Lately its been exceptional. My last visits were with Katelyn Field. We have two cars. One from Kia, one from BMW, and the service I get from Katelyn from Newmarket exceptional. My last visits were with Katelyn Field. We have two cars. One from Kia, one from BMW, and the service I get from Katelyn from Newmarket Kia really embarrasses BMW in its customer service and vehicle service experience. From the moment I walked in I had all my questions answered and everything explained on my invoice. My car was cleaned and the quality of work was also exceptional. Please recommend Katelyn as service reps like her are very rare in the customer service field. Thanks! Ben Riley More

Stephanie is excellent! Always friendly and bright whenever I call or come in for my service appointments (even at 8am). She is always knowledgeable and understanding - a pleasure to work with! whenever I call or come in for my service appointments (even at 8am). She is always knowledgeable and understanding - a pleasure to work with! More

Great customer service. Very friendly and helpful. Had planned to leave my vehicle and get it later but they were willing to shuffle around to do it right then while I waited. Very quick and efficient. planned to leave my vehicle and get it later but they were willing to shuffle around to do it right then while I waited. Very quick and efficient. Thank you Kia of Newmarket and Stephanie Davis. More

We purchased a new Sorento in September from Kia of Newmarket. Our experience was a favorable one. Jay Jung and Jennifer Newlove provided excellent service and made my wife and myself very comfortable Newmarket. Our experience was a favorable one. Jay Jung and Jennifer Newlove provided excellent service and made my wife and myself very comfortable. The transaction was settled quickly and efficiently. It was by chance that the pickup date for the new vehicle was on my birthday and Jennifer went the extra mile with birthday banner and balloons. We have a Korean exchange student living with us who is only nine years old and Jay was able to make him welcome in his own language. Jennifer continued her good work by providing each of us with a gift as well. Sean was delighted by his gift of a soccer ball! Obviously Jennifer was listening to Sean's interests when they first meet. It didn't end there. Jennifer took more than an hour with me to point out all the aspects of the vehicle. She is a very dedicated and joyfull person, who was willing to go the extra mile. We look forward to visiting the dealership, knowing that these will be people we can talk to and trust with our servicing. Thank you both Jay and Jennifer. Yours sincerely, Lu and Chris More

The team at Kia of Newmarket did a bang up job of making my first car buying experience an awesome one. From the first time I went in for a test drive, Blake was very patient and answered any questions I ha my first car buying experience an awesome one. From the first time I went in for a test drive, Blake was very patient and answered any questions I had about the car. Fast forward a year later when I went to purchase the car and I made a point to seek out Blake again. He was just as patient and willing to help as he was when I first walked in. Couple this with the great support from Jordan and Helen and you've got one extremely happy customer. Very professional and polite staff overall. They made the whole experience a pleasure. Oh, and the car is pretty good too. Thanks again Kia of Newmarket! More

This was the first maintenance check-up for my Forte. The staff were friendly and courteous. My car was ready when promised....and it was cleaner than when I dropped it off which was such a nice touch! The staff were friendly and courteous. My car was ready when promised....and it was cleaner than when I dropped it off which was such a nice touch! More

Jennifer Newlove was an amazing salesperson. Being a former sales associate myself, I know how to treat someone with respect and make them happy. Jennifer did all of that and more. She was very professi former sales associate myself, I know how to treat someone with respect and make them happy. Jennifer did all of that and more. She was very professional and when there were any minor problems she stepped up and fixed them immediately. She is a very friendly person and I would recommend her for any person purchasing a car. xxxx she deserves more commission for the quality of the service she provides. More

The service department is always friendly and fast. The service staff treat me like a customer should be treated and are always polite and courteous. They try to work within my budget and my schedule and service staff treat me like a customer should be treated and are always polite and courteous. They try to work within my budget and my schedule and are so incredibly pleasant about it. Kate was extremely friendly and knowledgeable. More

The service experience from the time I entered the dealership to the time I left was all first class. Stephanie was extremely pleasant (as always) and was ready for me at the appointed time. She off dealership to the time I left was all first class. Stephanie was extremely pleasant (as always) and was ready for me at the appointed time. She offered coffee, told me the service would take between 45 to 60 minutes. Not only was it ready within the 60 minutes indicated, they also went to the trouble of washing the car for me. Can't ask for a better experience than that. More

Felt respected as a customer and valued the communication by team members. Phone calls and questions were answered professionally in a timely manner. , Overall a pleasant experience. by team members. Phone calls and questions were answered professionally in a timely manner. , Overall a pleasant experience. More