Kia of Newmarket

Great car buying experience with a great team at Kia Initially met with Blake but on my return he was not available. Jay introduced us to Jennifer who was great - friendly, upbeat, knowledgeable and no Initially met with Blake but on my return he was not available. Jay introduced us to Jennifer who was great - friendly, upbeat, knowledgeable and no pressure. Luca also helped when we wanted to return for another test drive when Jennifer wasn't available. The Kia team didn't have a 'shark tank' mentality for customers and were all very friendly and accommodating. Friendly greeting right from the front door at the reception, felt welcome and not pressured at all. The team was very open and transparent and gave us a written estimate so that we could review and take away with us. Elaine was also very helpful and upfront, she honoured the monthly payment we had agreed upon even though the bank increased their rate the next day. The team worked great and seamlessly together to help us consider and purchase my new Rondo - KUDOS! More

Kia Sorento 2015 SX I have been looking for a SUV to replace the vehicle we had for about a year now. I would go in periodically to see and ask question try vehicles out I have been looking for a SUV to replace the vehicle we had for about a year now. I would go in periodically to see and ask question try vehicles out and go again and there was always a reason why I did not buy. One dealership that I went into the salesman told me that I was wasting his time but when you spend so much money on a vehicle you want to make sure its going to suite you. I was directed to NewRoads Kia in new Market by co-workers of mine that had bought a vehicles there and they where very happy and would go again so thought I would give them a chance. Started by sending emails because I live quite far and did not want to go in for nothing. Somehow Rob Shedlowich replied to me and answered everyone of my questions and I had many. I emailed him my list of things I wanted and of course tried to get as much as I could for the least money. After going back and forth on price and accessories that I wanted New Roads by far was the best deal. What I loved the most is the friendly atmosphere in the garage. I bought many vehicle in my life and never did I meet nicer people than there. At first they are so friendly that you doubt there sincerity but when the deal was complete and they honored everything they said they would do plus more you walk away happy with no feeling of being had. For my next car I will be going back to them and fight the good fight once more to replace my other vehicle but to be honest was not much a fight to get exactly what you want with no surprise so thank you very much Rob and see you in a few. More

Excellent customer service! We bought a new Kia Sorento and are so thrilled. Jennifer Newlove was not only knowledgable but went above expectations. We shopped around and were pl We bought a new Kia Sorento and are so thrilled. Jennifer Newlove was not only knowledgable but went above expectations. We shopped around and were pleasantly surprised when we didn't feel like we were being "sold" on a vehicle. I would recommend Jennifer, she made the whole car buying experience an absolute pleasure. I also love my new Sorento! More

first time buyer as a new buyer from the KIA of Newmarket dealership i was completely welcomed and treated with pure love and respect. getting too know their customers as a new buyer from the KIA of Newmarket dealership i was completely welcomed and treated with pure love and respect. getting too know their customers and finding the most suitable deal/ car that met my needs were their main priority. i was lucky enough too have dealt with such an amazing woman named jen! her level of commitment , patience and flexibility was unbelievable. she was not just trying too sell her product too me she was ensuring 100% that i was fully satisfied with the vehicle chosen and what the pros and or cons were for it. dealing with jen was one of the most amazing car experiences i have had! months and months of searching for cars and dealing with rude people almost made me give up completely. until i went too kia! i highly recommend this company too everyone! if you want great deals and too be treated very well KIA is definitely the place too go! you're not just a customer there, you become their friends! i walked in there with no idea as too what i wanted or how buying a car even worked! but jen took me under her wings and went through everything from beginning too end in great depth! hands down best service i could have ever imagine having! More

Enthusiastic and Friendly Service Advisor I have had many fantastic experiences with a service advisor named Kate Field at Kia of Newmarket. She has a bubbly personality and is very accommodat I have had many fantastic experiences with a service advisor named Kate Field at Kia of Newmarket. She has a bubbly personality and is very accommodating, which makes you the customer feel comfortable while getting service done. She is dedicated to her job and provides a positive experience every time! She explains things to you, answers your questions and provides thorough service. I would definitely recommend this service experience to my family, friends and colleagues! Thank you Kate for providing excellent customer service and being knowledgeable in what you do! More

My new soul Went to look at used cars at the Newmarket Kia dealership with a hatchback in mind. Met with sales person Jennifer Newlove and she was amazingly frien Went to look at used cars at the Newmarket Kia dealership with a hatchback in mind. Met with sales person Jennifer Newlove and she was amazingly friendly person, not a pushy sales person. A 2012 Soul was for sale and that's what we decided to buy and Jenifer helped us so much! i have a feeling Jenifer will sell quite a few cars this year. More

Overall Service The staff are friendly and knowledgeable. The service costs make me wonder if I can continue to have regular KIA maintenance visits. I don't need the The staff are friendly and knowledgeable. The service costs make me wonder if I can continue to have regular KIA maintenance visits. I don't need the 'whole experience' with comfortable chairs, coffee, popcorn and Wheel of Fortune game...I just want basic service at a reasonable price! More

Excellent service by Katelyn Took my Kia Soul in for an Oil Change/ Break Service where I was greeted by Katelyn. Very knowledgeable/pleasant and explained everything that was goi Took my Kia Soul in for an Oil Change/ Break Service where I was greeted by Katelyn. Very knowledgeable/pleasant and explained everything that was going to be done to the vehicle. Amazing customer service compared to other Dealerships. The Soul was due for a 2hr service. Received a call one hour later with positive feedback in regards to the completion of the vehicle service. Paid for the service and received a free (well needed) car wash :). I would highly recommend Katelyn and Kia of Newmarket based on their outstanding in-depth customer service and positive atmosphere. -Kash More

First Car Under unforeseen circumstances I had to buy a car due to the fact that mine was no longer drivable. This was my first purchase as my other car was a h Under unforeseen circumstances I had to buy a car due to the fact that mine was no longer drivable. This was my first purchase as my other car was a hand me down. As soon as I walked into the dealership I was greeted and was offered beverages by the receptionist and had a salesman (Blake) help me. He explained to me all the details and helped me pick the perfect car. Knowing I was still going to go look at other dealers and cars he still treated me as a valuable customer and I loved the way he was able to joke around while also being serious. Blake made my experience of going through details of cars easy and the service at the Kia dealership itself was by far better than all the other dealerships I looked at throughout this process. More

I'll eventually be back for my second I moved away from newmarket a couple of years ago and come back every now and then to visit. This visit I got my first car. We originally went to NewR I moved away from newmarket a couple of years ago and come back every now and then to visit. This visit I got my first car. We originally went to NewRoads General Motors on young street and didn't find anything that quite suited for me. My grandmother then suggested the Kia dealership where Steve Nash used to be a General Manager. For any of you who never got the chance to know Steve I'm sorry, he was one of the kindest and greatest guys you'd ever get to meet. I grew up knowing and being friends with steve's sons growing up so i thought it was a great idea. Now usually experiences like this i would slightly drag my heals at because being around sales people drains me, I never know when their telling the truth and if the purchase will actually be worth it but from the moment I stepped on the lot a young gentleman named David took the time in walking around with my family and I giving us all the details and awnsers to any questions about any cars. He was patient, spacious, informative, and very respectful instantly changing my mood and making me genuinely interested. When we saw one we were interested in we went inside the show room to get a better look, and as soon as i walked into the actual dealership thats when i could feel it. It was like the presence of being around the Nash family again, good vibes, people laughing, and just a homey feeling. I'm now back around Blue Mountain with my new (slightly used) car and i feel like i have a little piece of home with me. Not only did it make me so happy to see the Kia dealership still linger with steves good spirits and kind personality but I got to leave with a little piece of home. Thank you kia of NewMarket for such a wonderful experience And thank you David and to the rest of the staff for your knowledge, manners, patience, and most of all for your honesty so i could leave with a car i really felt fit me. If your interested even in just looking at a car the kia dealership of NewMarket is the best place you'll go to. More