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Kia of Newmarket

Newmarket, ON

3.2
447 Reviews
Call Dealership (888) 699-1809
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80 Harry Walker Parkway

Newmarket, ON

L3Y 8W2

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447 Reviews of Kia of Newmarket

October 23, 2024

Terrible Terrible Service, took in my 2023 Kia Sorento the engine light was coming on. Told us the oil was overfilled and take it back to the place where we had the oil change from to drain some oil. Wh More

by karenharris5555
Recommend Dealer
No
Employees Worked With
Front desk....
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September 20, 2024

I'd leave zero stars but it won't let me. The KIA Newmarket dealership told my 22 year old daughter that the cost to fix her Kia was $3803 + tax and then they went further to say that migh More

by achampagne44
Recommend Dealer
No
Employees Worked With
Devon Carlton
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May 09, 2024

Staff are very knowledgable, great personalize service. We dealt with Zaeem Ahmed and he was very professional and knowledgeable he was great to work with. More

by renae-peacock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaeem Ahmed
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September 27, 2023

I highly recommend Kia of Newmarket. Ali Riahi was fantastic. He was very patient and had excellent customer service. I was also impressed with Rob Turcotte. He was extremely knowledgea More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Ali Riahi, Rob Turcotte
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August 10, 2023

They sell you used beat up " certified pre owned" cars. My daughter's first car, full of dents, scratches inside and out. At 30000kms needs new brakes! This dealership is slimey....beware More

by kpescod74
Recommend Dealer
No
Employees Worked With
Ali
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June 22, 2023

Kia of Newmarket resolved the problem I had very quickly regarding the Remote Start that didn't work when my daughter bought the car. The Service Manager there is very good to deal with. More

by Lynn Rae
Recommend Dealer
Yes
Employees Worked With
Who Knows
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March 21, 2023

I recently had this location perform a ROUTINE service (fuel injectors) and after picking up my car it’s been a nightmare as it won’t start. Eventually got it to run and took it back to them. They did lit More

by Mitch
Recommend Dealer
No
Employees Worked With
Service
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Mar 21, 2023 -

Kia of Newmarket responded

Morning Mitch, We apologize if your vehicle is experiencing an issue. We are unsure of the source of the issue, as we have not experienced it during our diagnostics with the vehicle. If we could have an opportunity to check it again would be greatly appreciated. I will have an advisor reach out to you about setting that up. In the future, you could contact me directly first, with any concerns about your vehicle or our staff. I am sure we could have had a constructive conversation, to help resolve issue, before resorting to social media.

November 29, 2022

Worst xxxxed up my car they didn’t put the right abs pump part number doesn’t have FFF at the end. It’s an older car. Run for your lives!! More

by Carguy88
Recommend Dealer
No
Employees Worked With
Service manger and Forman
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Nov 30, 2022 -

Kia of Newmarket responded

Afternoon Carguy88. Can I have some more info so I can look into this for you. Name on file so I can look up the work we did. Todd Rickards- Fixed Operations Manager

October 31, 2022

Spent 80 thousand dollars at kia Newmarket, and have been treated terrible. Service is horrendous. Never again will I return More

by steverm16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seiona
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Oct 31, 2022 -

steverm16 responded

Absolutely brutal

Nov 01, 2022 -

Kia of Newmarket responded

Afternoon. Could I have some more information to work with. If I knew who you were I could possibly attempt to resolve your issues with our staff and the dealership as a whole. I would appreciate it. Thank you

Nov 01, 2022 -

steverm16 responded

Doesn't matter who i am. I wont be returning. Ive spent 80 thousand dollars at your dealership and youve treated myself and my wife terribly every time we've been in. Bickering about tiny things regarding warranties. Thats not how you treat repeat customers.

Nov 03, 2022 -

Kia of Newmarket responded

It does matter to us. How can we improve our process and rebuild relationships if clients won't work with us for their best interests. I hope you well in the future sir. Todd Rickards Fixed Operations Manager

Nov 03, 2022 -

steverm16 responded

Last name is Stever. Ive purchased a $30,000 forte with extended warranty and a $50,000 sportage with extended warranty and im being xxxxxx around over sensors that are covered due to not having oil change receipts. Not to mention every time my wife comes in wearing her work clothes, its like she doesn't exist. Service department and sales just walk past her as if shes not there. Bad for business treating repeat customers like that. And then to top it off, when i specifically ask for a service appointment that will be completed in the morning and am told that for sure it will be, and then my wife shows up to pick up the car at 2pm and has to wait an hour and a half for the car to be finished is unacceptable. Ive never written a review on anything, but the service and respect from your dealership has been absolutely horrendous

Nov 03, 2022 -

Kia of Newmarket responded

The last name Stever only shows up for a 2014 Rio in my system. I do apologize. Is there a different last name the vehicle is registered under in our systems so I can try and help?

Nov 03, 2022 -

steverm16 responded

Hitchon/Stever

Nov 03, 2022 -

Kia of Newmarket responded

Thanks for the information. I have pulled up the most recent visit and done some investigation. We replaced your 2 rear calipers under the Kia extended warranty. Also same time you asked we replace the pads and rotors, that you supplied for the appt. Also the engine light was on. The codes were for the exhaust cam. Due to the fact the engine showed no oil on the dipstick, the first thing in a diagnostics is to change the oil and see if the codes return. If the vehicle drove any duration with the oil low, internal damage can occur. Hopefully a fresh oil change helped correct that problem. We do not have much history with this vehicle to rely on pertaining your customer service complaints. The last we saw this vehicle was May 2021. The service history with us is very minimal at best since your purchase. You must drive a lot as it shows 162000km driven in 3 years. The other vehicle you own was last seen here November 2021 and again has very little service history with us at all since your purchase. I am not sure how, with only a handful of visits at all, we could have created such a negative feel from you or your wife. I hope you find a more satisfactory service Centre to assist you with your needs from here on out. All the best.

Nov 03, 2022 -

steverm16 responded

Oh we will find better service

October 19, 2022

Bought a Kia Seltos. Found Ali and Robert pleasant and informative. Felt welcome and transaction went smoothly. More

by Grumpster52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali , Robert
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