Kia of Hamilton

I have received poor service from the start. This ultimately culminated with my interaction with a now, former employee who lied to me about literally everything with respect to my engine replac This ultimately culminated with my interaction with a now, former employee who lied to me about literally everything with respect to my engine replacement. It is no surprise that this person is no longer with Kia. But Kia of Hamilton Was not prepared to correct the mistakes made by this former employee or compensate me accordingly. If I could, I would give this dealership zero stars. And considering that I will be in the market for a new vehicle, it is safe to say that Kia will not be an option that I would consider ever again. Social media is a powerful tool That I will use to spread the good news about my experience with this dealership. More

Service department very unhappy with price and the work not completed. Car sale was excellent not completed. Car sale was excellent More

This is the 2nd vehicle we have purchased from Kia of Hamilton and we are very happy with the service and the dealership itself. Hamilton and we are very happy with the service and the dealership itself. More

Hailey was a great help and answered all my questions with attention and details. Thank you with attention and details. Thank you More

Poor communication and honesty did not treat as a loyal customer that l have been for the last 15-20 years. customer that l have been for the last 15-20 years. More

I was well taken care of. Came in for safety certification and they got it done quickly. This is my go to dealership for all my kia nero ev needs. Came in for safety certification and they got it done quickly. This is my go to dealership for all my kia nero ev needs. More

I can't do off from my job need to understand all systems and discuss thoroughly what happened and how to deal with the safety features which can halt car in btw and discuss thoroughly what happened and how to deal with the safety features which can halt car in btw More

Long and difficult wait for warranty repairs to our SOUL EV's battery. Communication amd updates were spotty. Arrived to pick-up and the 12 v battery was dead...unsure how/if related, but seems suspicious EV's battery. Communication amd updates were spotty. Arrived to pick-up and the 12 v battery was dead...unsure how/if related, but seems suspicious and the battery still won't charge...and no replies to my follow-up emails. More

Poor service management, waited 2 hr 45 mins for an oil change totally not acceptable in my book. Will not be back for an oil change. change totally not acceptable in my book. Will not be back for an oil change. More

Honestly, I would leave no stars if I could. We have had nothing but issues since the day we bought a used vehicle from here. Our safety was passed but the day we drove it home the brake callipe We have had nothing but issues since the day we bought a used vehicle from here. Our safety was passed but the day we drove it home the brake calliper was not bolted on the left front tire and damaged the wheel. We were given free oil changes and winter tires because of the issue when in all reality if we new we were going to deal with three different service managers in a matter of six months we would have gone to the ministry. The change over in staff is ridiculous at this place. Just unacceptable customer service! I will not be returning for service or to buy a vehicle from there ever again! More