Kia West Edmonton

In August 2021 I ordered a car - Kia Telluride SX 2022. Early last week the car arrived at the dealer - Kia West Edmond. I made an appointment for delivery today February 10th. The dealer had almost 2022. Early last week the car arrived at the dealer - Kia West Edmond. I made an appointment for delivery today February 10th. The dealer had almost 10 days to prepare the car. Today I came from Calgary to Edmonton to pick up my 2022 Kia Telluride SX from the East Edmonton Kia dealer. When inspecting the car, I found 3 significant defects: 1 - a large deep scratch on the rear bumper, 2 - A dent in the roof near the sunroof. 3 - Damage to the front bumper when installing a block hitter. See photo. I informed the general sales manager Goran Spataru. My car was sent to the service area for inspection. While the inspection was going on, I signed a contract and asked that the above damages be included in the sale bill. The financial manager of Edgar Arturo Acevedo Becerril included this in the contract. I signed all the documents and the loan agreement - the car was bought on credit. Also in the process, I offered several options on how we can solve the problems that have arisen. But as it turned out and as I understood from the conversation, the dealership employees missed the moment of accepting the car from the manufacturer and the transport company and did not indicate damage 1 and 2. Also, when general sales manager Goran Spataru found out that financial manager of Edgar Arturo Acevedo Becerril had included damage in the sale bill, they began to demand that I return my copy and remove this information, since they do not want to be financially responsible. general sales manager Goran Spataru pre-arranged a rear bumper repair (1 is a large, deep scratch on the rear bumper) today, right now at the dealership. But when I refused to change an already signed sale bill, they said there would be no repair until I handed over and signed a new bill without stating the damage. Further, when I said that I will not return my copy and will not change documents general sales manager Goran Spataru and financial manager of Edgar Arturo Acevedo Becerril , they began to put pressure on me and threaten, WHAT !!!!! they will not send the documents to the bank and in a couple of days they will write a statement to the police that I stole a car. I had to call the police myself and open a claim that the dealership employees were threatening me and trying to make a fraud. After my call, general sales manager Goran Spataru offered me $150 damages compensation, which is very little. He said - take it or leave and no one will repair your car. Thus, the car was delivered to me with damage that the dealership employees refuse to fix, even though it is included in the bill of sale. Also, general sales manager Goran Spataru and financial manager of Edgar Arturo Acevedo Becerril tried to threaten me, to put pressure on me to give up my claims and change the documents More

Horrible Experience. Trusted them and the brand.After Horrible Experience. Trusted them and the brand. After waiting for one month, finally I got an appointment from Canadian Tire on 8th January 2022. B Horrible Experience. Trusted them and the brand. After waiting for one month, finally I got an appointment from Canadian Tire on 8th January 2022. But when I went there, they told me that they need tire lock key to change all season to winter tire and then I searched my vehicle but tire key was not there. So, I straight away went to my dealer ship from where I bought my kia. Over there I first talked to service department about the key as well as about appointment(as my car didn’t start). They told me that I should talk to the person who sold me this car. So I went to sales department and asked the receptionist that I want to talk with sales manager ‘Ryan’ from Kia West Edmonton, Edmonton, Alberta. I explained my problem to Mr. Ryan and he replied “Thats not possible. I have 10 years working here. Yes we have done mistakes like this in past years but I trust my parts team that they inspected the car before giving it to you.”. I mentioned that I wasn’t aware by anyone that this car comes with wheel lock and wheel lock key. While giving the car on October 19,2021, they handed over me the car’s manual, two car keys and paint Markup Sketch pen. In addition to that Jim (Great guy) showed me an extra tire in the hood along with jack. But he never mentioned about the tire lock key. Mr. Ryan told me that why you only have two log nuts for the tire instead of four. When I asked him could you please provide me a solution to resolve this so that I will not miss my appointment. He reverted that we can break your tire locks and you can purchase a new one from us. I mentioned “its a brand new car, and you want to break something “ he replied “yes and than you can pay for a new lock which would be around $200”. I trusted Kia brand as i already have kia earlier, but the way Mr Ryan gave me a solution, breaking and spending money, is ridiculous. He also mentioned about the two log nuts which i showed him which i found at that very moment with him. He blamed me that i might have lost the key (of which I wasn’t aware or seen) or should look at home(which i still doesn’t know how it looks like. I also mentioned to check the chain of command of all the documents came with this car and forward it me so that we can see what actually came with car. Its almost three weeks jan 21, still no response. I still have no solution, i still have no key. I am paying for my car whose wheels are locked and the key is either with dealership or kia canada. This is one of the horrible experience from multiple like finance manager, Sales manager with zero tolerance, car didn’t start even though its plug in, looking for an argument, blaming loyal ‘Kia’ customers, accepting they made mistakes in past and are perfect with zero human error. While reading the recent reviews one thing is for sure that this dealership is shady and doing mistakes. The mistakes are not in past but in recent present. And mistakes they did is not poorly planned but well executed in taking customers money not by financing but with certain missing items. From sales manager to finance manager they just try to charge you extra and if you argue, parts go missing. I finalize deal at $220, finance manager asked me to sign at $232 saying its a bank fees. When we said we don't want a deal and need our deposit back, he refused as you are going away from deal we are not going to give you the deposit. I told “we agree on $220 not at $232, give me at $220 or else give me in writing that what we said why we are backing off, what deal you agree on and what deal you’re giving.” Suddenly attitude changed and without even any delay he agreed. This is just a fraction of what happened.i made a mistake going there. If you go there, make your mind of getting cheated or unnecessary arguments with sales manager or the others. Think twice before making a deal. More

Went into the dealership to look at a new Sorento that was advertised at $49,345. I was told they refuse to sell the vehicle without a protection package and winter tire and rim package which brought the was advertised at $49,345. I was told they refuse to sell the vehicle without a protection package and winter tire and rim package which brought the purchase price of the vehicle over $62,000 which did not work into my budget so the sales manager, Goran and I discussed a factory order on the vehicle and asked me to put a deposit of $1000 so they can order it. I asked if the deposit was refundable so I could continue to look for one in stock at another dealership to which I was told it is however I did not notice it wasn't put in writing. Today I found a better deal, went to the dealership for a refund and I was refused by Goran, he said "you can call AMVIC or a Lawyer about your refund." This was very unprofessional on his behalf and I now have to jump through hoops with AMVIC and my credit card company to get my refund with no guarantee I will actually get it back. After this experience I would not recommend anyone purchasing a vehicle from KIA West and I will be contacting KIA and BBB about this dispute in hopes that it is corrected and that no one else has to go through the same experiences I did. *Update* I am now being refused my rights to cancel a factory order within 48 hours of the deposit, while also accepting that I will be forfeiting my deposit on the vehicle. **final update** After Kia Canada intervention I was finally able to get confirmation of my factory order being canceled, dealership still refusing to refund my deposit with no light at the end of that tunnel. Would not recommend anyone to this dealership after this experience I had with them. More

Paul is not a good service manager not prioritizing the one who needs more a car loaner. I have kids to drop off to school and a husband to his worl. We only have 1 car to use and ended up with bad engine. one who needs more a car loaner. I have kids to drop off to school and a husband to his worl. We only have 1 car to use and ended up with bad engine. It's not only me. But iif your doing our car for a month u should provide a loaner car. And my insurance paying the replacement for the engine. I was disappointed with my 6 years kia sorento. And paid 50k for it. I regret buying from it. More

I enquired about a Telluride and the price listed was not the price that they were selling the vehicle for. The price was 10 grand over MSRP. Also the sales person was very arrogant and called me a liar whe the price that they were selling the vehicle for. The price was 10 grand over MSRP. Also the sales person was very arrogant and called me a liar when comparing his dealerships price of the vehicle to another dealerships price. If you get stuck with Wil from Texas then I suggest you ask for somebody else. Do not recommend this place at all. Unfortunate for Kia since they made a great vehicle but this dealership has put a sour taste in my mouth. More

This place is total bait and switch.They give you one This place is total bait and switch. They give you one price to come in and tell a you it will be 3000 more the the original price quoted. This place is total bait and switch. They give you one price to come in and tell a you it will be 3000 more the the original price quoted. More

I agree with the don't believe anything they say. I looked at a Telluride and they messed around with the numbers and the next day they raised the price by $2k on their site. Tried to get some answer looked at a Telluride and they messed around with the numbers and the next day they raised the price by $2k on their site. Tried to get some answers and very dismissive and not will to work with the customers. They work on the moto Kia West First and customers second. Be careful dealing with this dealership. Buyer be ware. More

I helped my sister-in-law purchased a new car from Harvey, he was a new salesman at the time, very personal and nice to deal with but not very knowledgeable about the product yet. We worked out a pric Harvey, he was a new salesman at the time, very personal and nice to deal with but not very knowledgeable about the product yet. We worked out a price The bad experience came from Business Office and in particularly with Edgar. They wouldn't let me go into the finance office with my sister in law and they changed the pricing over sold her with add-ons and extras she did not want. She didn't want me to pursue legal action so she didn't do anything just went and picked up the vehicle when it was ready. Edgar was confrontational when I approached him about scamming her and said they have a lawyer to defend him. I would never return and tell everybody I know about how they do business. Never buy from Kia West! More

Do not believe ANYTHING this dealership advertises. We took half of today to assess a new, 2021 Kia Forte LX. It's last year's model and was advertised with a $3,000 discount on the MSRP of $19, 540...ta took half of today to assess a new, 2021 Kia Forte LX. It's last year's model and was advertised with a $3,000 discount on the MSRP of $19, 540...taxes and licensing not included. The first salesman denied having any knowledge of such a discount and, when he saw it on the company's website, he went and talked to his Sales Manager, Ryan Kelly before returning with a base price of $16, 540....plus - $2,500 for the "winterization package" (block heater, molded plastic mud flaps & floor mats) - $450 "administrative fee" and - $ 126 for Tire and AC environmental fees. WHATAYAKNOW...the $3,000 discount was all back in the price. None of the add-ons were "taxes or licensing fees. When we asked them to simply remove the "winterization package", Ryan flat out refused. I believe the practice is called "Bait and Switch", I understand it to be illegal but, based on our experience today, it's the standard operating procedure at Kia West. Run, don't walk, away from this dealership and it's deceptive Sales manager Ryan Kelly. More

I really wanted to find a KIA dealership where customer service was a top priority. I thought KIA West Edmonton was THE ONE, but I was wrong. After the terrible experience I had at Sherwood KIA in August o service was a top priority. I thought KIA West Edmonton was THE ONE, but I was wrong. After the terrible experience I had at Sherwood KIA in August of 2020, I was hoping it was limited to one location, but I've learnt it is the KIA culture. My husband really liked the new 2021 KIA Sorento, so I had the task of deciding between KIA West Edmonton + Go KIA South. KIA West Edmonton started off amazing, Brandon & Frank were fantastic. Their customer service started off great and communication was quick. They brought the vehicle to us, which was important during this weird time and the price was unbeatable. We ended up ordering the 2021 KIA Sorento EX+ and were told it would be about 8 weeks. The week of Sept 10th, (7-week mark) we were told it had arrived and would be ready within the next few days. We then spoke with Kathleen, on Sept 16th, who confirmed delivery on Saturday/Sunday (Sept 18-19). On Sept 17th I received a call from Shauntel who was trying to confirm a time for the vehicle delivery on Sept 20th – 21st. I explained that wouldn't work, as we just sold our 2nd vehicle, due to the conversation I had, had with Kathleen the day before. Shauntel was apologetic and ended up being able to confirm delivery for 11am on the 20th. September 20th, I received a call at 9:30am, stating the driver was on their way. I had to remind Shauntel we planned for an 11am delivery and they would have to wait for that time due to a scheduling conflict. Jim was my delivery person (& really the only thing KIA has going for them). Upon delivery, I noticed none of the add-ons were installed; no bike rack, no hitch, and no mats. That is $1,700 in add-on's that they had over a week to install and just didn’t. At this time, Frank, our Sales guy was no longer responding to my messages. The only helpful person was Jim, the lovely man who was delivering the vehicle. He even offered to drop off the mats on his way home from work. If I could give Jim 5 stars, I would. Everyone else at KIA West Edmonton gets 0 stars. When I spoke with the Sales Manager, AKA: General Manager, Goran the response was "I don’t know what your expecting, we have been busy." Completely disregarding the mistakes that were made, zero ownership was taken and everyone is "busy". Everyone is working through a pandemic, short-staffed, but the difference is everyone else is making it work. Delivering a vehicle that isn't ready and making the "we're busy" excuse for, it is completely laughable and completely unacceptable. KIA West Edmonton also lost the NVIS to the vehicle (how responsible). They also weren't able to set up the registration on their end, so we had to wait even longer to get the UVOIntelligence App working. It doesn't matter how nice the Sorento's are. Save your money, your sanity and go ANYWHERE but a KIA, this one is definitely the worst. More