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Kia West Edmonton
Edmonton, AB
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Be cautious when buying a new vehicle and extremely cautious when buying a used vehicle from West End Kia for as long as the owner (Larry Ricci) owns the dealership. While doing my vehicle compariso cautious when buying a used vehicle from West End Kia for as long as the owner (Larry Ricci) owns the dealership. While doing my vehicle comparison before deciding on what to buy I came across a home that had a 4ft X 8ft sign screwed onto their fence that read "Don't Buy From West End Kia". Since I was looking at buying the Kia Sportage from West End Kia I decided to knock on that person’s door and investigate the meaning behind their sign. It turned out that they had purchased a used vehicle from West End Kia along with an extended warranty paying over $2,000.00. When a major front end issue arose. Expecting the warranty to cover the repairs they soon discovered that their warranty was mysteriously cancelled. The short of it is! They, unfortunately, were currently exercising their legal position to find a resolve to their problem. Thinking that this issue would not affect me for I was buying a new vehicle and not a used vehicle. I continued with my road test arrangement already setup with West End Kia. I didn’t even make it out of the dealership. Here’s where my experience begins. It was Sat Mar.12/2011 when I entered West Edmonton Kia to pick up the 2011 Sportage for a weekend test drive. After settling the $1,000.00 deposit and them getting a copy of my driver’s license there was nothing else to do but wait for the Sportage to be ready. While waiting with my salesman a loud mouth arrogant (SOB) individual approached us and started blabbing off to my salesman. Surprised we both were, my salesman apologized for that experience after the guy left. When the Sportage was ready I asked the group of salesman, one being that loud mouth from before, where on their lot should I park my car for I was leaving it on their lot overnight. One individual told me where I could leave it but before I could turn around that arrogant loud mouth asked me for the keys to my car and he would have it moved. Not feeling comfortable with this individual I stated that I would not be leaving the keys to my car (I never had with any other dealership) and that I just needed to put the car in a safe place for the night. He continued to express his thoughts /demands and I concluded that if he was stuck in his position that I would “walk” out the door shutting down all future prospects with this dealership. He told me then to “WALK”. As I turned to have my deposit refunded back to my credit card I heard this guy say to the others that, and I quote. ”I don’t need customers like that around here”. After hearing that comment, I asked the receptionist for that individual’s business card and left. My intent was to file a complaint with the owner regarding his behavior. Well as it turned out. This individual was in fact the owner. His business card read “Larry Ricci - Dealer Principle”. So complaining to him would be futile. I can only conclude that I am lucky that he acted as he did. Had I not had this experience? I would most likely have purchased that Sportage from this dealership and at some point in the future I would have had to deal with this individual. I am certain that it would not have been pleasant. I have spoken to a few people who had purchased from this dealership along with some employees, both current and past. I am incredibly thankful that I did not purchase a vehicle from here. I did in fact purchase another vehicle from another auto maker later that day. Have your own experience; I hope them to be pleasant. Ask to meet the owner (Larry Ricci) and I’m sure that with just one look at him. Well do I need to say it? Nobody likes to be told “I told you so”. Mr & Mrs Stothard More