Kia West Edmonton

Please read my full review. I would give a 0 if I could for the experience we had. We bought a pre-owned Telluride earlier in the year. We are located in Calgary so the s I would give a 0 if I could for the experience we had. We bought a pre-owned Telluride earlier in the year. We are located in Calgary so the sales process was not in person. The original confirmation with the sales person confirmed it was a certified pre-owned with warranty. Once the price negotiations were done and agreed then the manager said it did not include the certified pre-owned and we would have to pay extra for this. This was the complete opposite of what was already negotiated and agreed to. We ended up purchasing the vehicle in the end and brought it to Calgary. If the vehicle was cleaned it was done very poorly as many of the buttons and console were covered in a sticky substance and my young child found a used vape pen in one of the pockets of the back seat. The car was to include floor mats that were shown in the pictures which ended up being a much lower quality than was agreed to. It was also to include all season tires which were said to still have "lots of life" only to find out they were winter tires that had no life left. As a result we had to buy new tires right away as an additional cost. The car was obviously not inspected at all before it was sold as it also needed an immediate oil change, the horn was not working, and the Air Conditioning was also not working. We were able to take it to a trusted Kia dealership in Calgary to get these fixed. We tried to call and email West Edmonton Kia multiple times including emails directly to the sales person (Ryan) advising of the issues and asking for a copy of the inspection report so we could see what was inspected. After many attempts we have still had no responses to any of the emails or phone calls from anyone at West Edmonton Kia. We were extremely excited to get a KIA for a while and this experience has completely turned me off of this brand of car. Kia West Edmonton has proven to be extremely dishonest and not accountable at all to the service or sales to their clients. I would highly suggest if you are looking for a KIA that you visit and purchase the vehicle from a different dealership, and stay away from West Edmonton Kia. More

I really appreciated the sales team. They helped me out the entire process from beginning to end with my purchase of a Kia vehicle. Purchase process was pretty seamless. Overall I feel I They helped me out the entire process from beginning to end with my purchase of a Kia vehicle. Purchase process was pretty seamless. Overall I feel I was taken care of. Would I recommend? Yes, if you want a kia More

New owners really turned things around here since I last in the market for a new car. Can't recommend Marielle at Kia West Edmonton enough! in the market for a new car. Can't recommend Marielle at Kia West Edmonton enough! More

Shoutout to the service department! ! Julianna is the best!! Super kind and transparent service is what you can expect every time you come here. I brought my Sportage in for regular sche ! Julianna is the best!! Super kind and transparent service is what you can expect every time you come here. I brought my Sportage in for regular scheduled maintenance and they ended up catching a bigger repair that was needed before it caused any damage! Their thoroughness gives me great peace of mind, especially with winter on the horizon. More

Olivia is awesome. Straight to the point and was able to answer my questions with ease. Straight to the point and was able to answer my questions with ease. More

Very happy I buy my first car here in Canada! Staff help me so much and explain all things nicely. Staff help me so much and explain all things nicely. More

Ryan was awesome he kept me updated and made sure I get want I want. I liked the way business was handled and how professional they were. Jim even helped me hook up my Bluetooth before I left. want I want. I liked the way business was handled and how professional they were. Jim even helped me hook up my Bluetooth before I left. More

Inquired online and marielle gave me a call, very knowledgeable and not pushy. I shopped around and ended up buying my Sorento here. knowledgeable and not pushy. I shopped around and ended up buying my Sorento here. More

This is my first car in Canada. Staffhelp me so much and explain every paper . Very thankful. Staffhelp me so much and explain every paper . Very thankful. More

Smooth process start to end. Thank s Olivia for being flexible and doing most of the dealing over the phone as I am very busy. Thank s Olivia for being flexible and doing most of the dealing over the phone as I am very busy. More